Latency Issues - Xbox and New ISP

pharkurnell on 27/07/2021 - 23:35
Last edited 28/07/2021 - 10:42 by 1 other user

So I've moved house, signed up with Aussie BB on 250/25 plan
Setup the xbox (wired) about 6ft from the Asus RT-AC88U which is about 6ft from the NBN Box on the wall.

I did a factory reset on router before powering up in the new house. Setup it up and powered on.

I've setup a Static IP on xbox/router for xbox. Both Router and Xbox have been rebooted a few times now.

but I'm gettin 174 or 136 latency… No port forwarding set as I dont think that affects latency at all
On 250/25 Plan with ABB everything else seems ok

Running the test on xbox Im gettin
download 274mb
upload 9.7
packet loss -0
latency 174

SpeedTest on a PC on wired rocks on a SpeedTest….

Any tips on dropping latency before I cry - or call ABB to see if they have any clues.

Google gets me about 23948203948230498 hits with just as many solutions

Gaming Broadband nbn

Comments

  • mickyb80 on 27/07/2021 - 23:38

    Interference between the XBOX and the Router maybe?

    Move either or both devices, rinse, repeat and try again.

    • pharkurnell on 27/07/2021 - 23:38

      Its wired not wifi.

      • mickyb80 on 27/07/2021 - 23:40

        That was going to be my next question/point.
        Try another cable?

        If it's a sub 20ms on speedtest.net then try another cable or port on the router?

        Let us know…

  • Blue Cat on 28/07/2021 - 00:35
    +2

    but I'm gettin 174 or 136 latency…

    Latency to what? European servers?
    Use the built in Web Browser and check your latency on this rubbish-free website:

    https://testmy.net/latency?addr=au

  • Cheapascents on 28/07/2021 - 01:28
    +4

    call aussiebb, ask to opt of out cg nat because of moderate nat type, ask to have all your ports unblocked because you're going to forward some ports (your not) but tell them anyway. Reboot ntd/ncd and modem/router, see how that goes.

    if high latency is still there, ask aussiebb to send ping and traceroute testing via email. do what the email says, send it back with results and maybe we can see where the issue is.

    • Twix on 28/07/2021 - 10:37

      CG-NAT and port blocking are treated as two separate things. Yes to getting Aussie BB to turn off CG-NAT because of a 'moderate' NAT type. This will change the Xbox NAT type to 'open'. Having CG-NAT turned off doesn't do anything to help improve your latency. If you have a Static IP you are already not using CG-NAT. You only need to get all your ports unblocked if you want access to these specific ports.

      A traceroute is the way to go.

      • pharkurnell on 28/07/2021 - 13:35

        Thanks team, its just for gaming that the lag/latency is bad…

  • Jugganautx on 28/07/2021 - 08:29

    check your ping on speedtest.

  • ShortyX on 28/07/2021 - 09:27
    +1

    The Xbox speed test is useless as I believe it uses NA or EU servers.

    What is your PC speedtest results? As mentioned before, opt out of CGNAT and if your NAT test on Xbox isn't showing as open, set up port forwarding or put the Xbox IP in the DMZ. Check the ping in a game that shows latency, eg Rocket League, Warzone, etc.

    • pharkurnell on 28/07/2021 - 13:35

      The Xbox speed test is useless as I believe it uses NA or EU servers.

      but those are the servers games connect to?

      will call and opt out as suggested

      • ShortyX on 28/07/2021 - 15:24

        but those are the servers games connect to?

        No, usually Australian based servers.

  • Twix on 28/07/2021 - 10:45

    Email your problem with traceroute to [email protected] the Aussie BB network dude. If it's a routing problem he can change the path.

    • pharkurnell on 28/07/2021 - 13:36
      +1

      See how we go with a phone call first, feel strange emailing some random bloke who I havent spoken to or dont know (even if he is the man) but thanks for suggestion.

  • pharkurnell on 28/07/2021 - 11:05

    Thanks for replies.
    The issue is latency/lag is in games.. and makes some games almost unplayable as your always behind the 8 ball.

    Will try some suggestions and see what happens.

  • ChunkyToast on 28/07/2021 - 16:00

    Xbox speed / latency test is to their Asian server - I think singapore.

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