Help Needed with Time of Use Electricity Tariffs/Meter Configuration

knasty on 21/07/2021 - 09:19
Last edited 21/07/2021 - 09:19

Hi all I would appreciate help with this situation.

I'm in Sydney, in the Endeavour Energy distribution zone and have solar. Because most of my electricity usage from the grid is at night I paid for my meter to be reconfigured from single rate peak pricing to daily time of use years ago - daily TOU has peak/shoulder/off peak pricing based on the time of day (weekend has no peak). It saves me somewhere around $200-$300 a year as my usage pattern is 20% peak, 20% shoulder, 60% off peak.

I switched from Origin to AGL a few months ago. Without my knowledge AGL changed me from my existing daily time of use tariff (Endeavour N73 tariff) to a new seasonal time of use tariff (Endeavour N71 tariff), meaning peak/offpeak rates for summer and peak/offpeak rates for winter. This will cost me a chunk of $$$ as the off peak rates are much higher than my old tariff. After 6 weeks of back and forth with their resolutions team they still didn't put me back on the tariff (even though the tariff I was on previously N73 is listed as the default Time of Use tariff by Endeavour) so I gave up and tried Alinta. Alinta only advertise the N73 tariff for my area but once again I've ended up on N71.

In each case the retailer says the distributor sets the type of Time of Use tariff you are on. I rang Endeavour Energy and they said that's not true; the retailer has to submit a change request to the distributor to change a tariff. After hours of calls and differing messages I'm lost. Does anyone work for a retailer or distributor in NSW who can help me understand what's true and what's not? Thanks.

Home & Garden Electricity

Comments

  • pjetson on 21/07/2021 - 09:41
    +1

    Can you change back to Origin?

    • knasty on 21/07/2021 - 10:19

      I can, but until I know if it's a retailer or distributor issue I might just recreate the same issue.

  • holdenmg on 21/07/2021 - 09:54
    +1

    Have you considered a Battery?
    You could store some of that you Generate through the day, draw down on it at night and sell the surplus to the Grid.

    • knasty on 21/07/2021 - 10:20

      I've done the calcs and don't think it makes economic sense yet. I sized my system to cover my usage as best as possible rather than generate excess.

  • MichaelV on 21/07/2021 - 10:01
    +1

    Having the same issue with Endeavour, Parramatta area - AGL changed me from TOU to General all-day pricing without any notification after I participated in their VPP - insist it is Endeavour's fault, and not them who initiated it. No correspondence about this change sent to me at all, only noticed because the bill went up.

    I have a case in with EWON to see if they can find out who is telling the truth.

    • knasty on 21/07/2021 - 10:22

      I'm in the same area….I'm sorry it's happened to you to but kinda glad it's not just me at the same time. I have seen commentary that N73 is a 'transitional' tariff but it still remains the default TOU tariff…I got nowhere with AGL but hopefully Alinta can sort something out.

    • knasty on 24/07/2021 - 12:07

      I've checked with a few retailers and they would all.put me on N71 except for Origin. Origin advertise N73 rates so I might just go there even though their rates aren't the best.

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