I did not buy Gold Service Extra, is there anyway I can get the price match?
Bought The Samsung Q60 TV from The Good Guys a Day before It Got Marked down at JB Hi-Fi
Comments
What's the return policy?
Ask the good guys nicely if the will match?
And if they don't price match, short out the TV and return it under ACL for a refund claiming a major defect. (sarcasm)
What would you do if you bought it today and it increased in price tomorrow?
I'd be happy to go back to the store and offer to pay the increased price ;)
But I thought prices always go down.
I've been able to get a price difference "match" with TGG. The end result was a gift card of the price difference. This was in 2019 so not sure if they've changed their policy.
edit: Seems they don't offer that as standard anymore, have to pay for the Gold Service BS
All you can do is ask. If you are not happy, ask for a manager.
Say you are disappointed and it takes the enjoyment out of using your name new tv. Hopefully they offer you a store gift card.
If not happy wrote a letter to their head office etc.
Document names and times of people you have spoken to.
Good luck. :)Call & ask them. Something like this happened to me at Bing Lee where I bought a laptop & the within the next few days it was $300 cheaper. I called them up & they refunded my credit card straight away.
Yes, I also pocketed a refund of ~$200 from Harvey Norman after they dropped the price on the television I had purchased 4 days prior to the price drop.
the problem is the mark down was not at the good guys but another chain, IF the good guys had marked down within a week you may have had a good chance of something.
I get that if all this had happened before you purchased you could have asked TGG to price match but after the purchase I don't think so
From Canstar - The Good Guys offer the 30 Day Price Guarantee if you find the same product at a competitor for a cheaper price. However, you’re only eligible for this offer if you purchase a product with the Concierge Gold Service Extras, and lodge a claim with the store you purchased from within 30 days of your purchase.
Call them and ask if they will price match? If not, tell them it's unopened/unused and you will bring it back.
Did you use a credit card?Some credit cards have price protection insurance.