Received an Email from Harvey Norman (Graphics Card Order Cancelled Due to Stock Shortages. After Paid Fully and 6 Months Wait)

LWayneOZ on 09/07/2021 - 10:40
Last edited 09/07/2021 - 16:41 by 1 other user

Just sharing the info here, and I'd like to see your comments😎

Original deal: (Pre Order) MSI Radeon RX 6800 XT 16GB Graphics Card $1069 + Delivery/Pickup @ Harvey Norman

Dear XXXX,

Thank you for your request to purchase MSI Radeon RX 6800 XT 16GB Graphics Card via the Harvey Norman Online Marketplace XXXXXXXXXX(order #).

As you aware the abovementioned product is experiencing international stock shortages. We have pursued many avenues in a bid to ensure delivery, however, we have been unsuccessful. This has now resulted in your order not being processed.

Based on this and in accordance with our terms and Pursuant to clause 5(9) of the Harvey Norman Online Terms and Conditions of Sale (available at www.harveynorman.com.au/terms-and-conditions/), Harvey Norman Online has not accepted your order and would like to arrange a full refund of the payment made by you.

We do apologies for any inconvenience that this may have caused. Your refund will be automatically processed with the next 24-48 hours.

We do apologise for the inconvenience, however, if you have any further questions, please do not hesitate to contact our Harvey Norman Online Customer Service Team via https://www.harveynorman.com.au/contact-us

Kind Regards,

Harvey Norman Customer Service Team
https://www.harveynorman.com.au/contact-us

Computing AMD Computer Component MSI Video Card

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Harvey Norman
Harvey Norman

Comments

  • Hybroid on 09/07/2021 - 10:43
    +6

    Sounds pretty normal for items they couldn’t secure stock. Even Amazon does this.

    • jtlaus on 09/07/2021 - 10:51
      +9

      This was a pre-order from January that they constantly reassured would be guaranteed, even among the known supply issues. In my opinion 7 months of lying should not be considered normal, when at the time we could have all spent the money on another card elsewhere for what was a reasonable price.

      • Hybroid on 09/07/2021 - 10:58

        I’ve never ordered from HN before but I’ve never seen a retailer absolutely guarantee pre-order stock. Especially known short supply items. What does that look like?

        Also I presume they wouldn’t reject request to cancel and refund pre-order at any time?

        • jtlaus on 09/07/2021 - 11:06

          I asked HN customer care for updates of the order after a month of purchase and they replied:

          "Unfortunately there are no ETA availables from the supplier on the video cards, the dropship team will contact you as soon as the batch is in and dispatching".

          I asked if there's any chance at all that the order won't be fulfilled because I would have definitely cancelled it for a refund. They replied with:

          "It will be fulfilled, we just do not know when stock will arrive unfortunately".

          This was enough for me to hold the order even though I suspected it wouldn't be met.
          Either way, I interpreted it that it was gauranteed. After a few months and watching the market fall to pieces I held it because hey, it'd be a bargain if I actually got it.

          Excuse those that held it for being a bit salty.

  • Downvoter on 09/07/2021 - 10:47
    +5

    I’ll end up straight back in the penalty box commenting about greedy blanks buying up all graphics cards.

  • Hithere on 09/07/2021 - 10:48
    +1

    I'd like to see your comments

    Looks like you'll have to buy it elsewhere then.

    • WayneOZ on 09/07/2021 - 11:39

      Yep. Got another AMD AIB 6800 XT on the way now. Limited black edition, a bit better look than this one.

  • MS Paint on 09/07/2021 - 10:49
    +4

    So they have had your money since January?

    • WayneOZ on 09/07/2021 - 11:34
      +1

      You got me!

    • vinni9284 on 09/07/2021 - 11:54
      +1

      Would they provide the refund plus the small interest that they have generated by investing a pool of money from customers? :P

  • Drakesy on 09/07/2021 - 11:09
    +2

    Should charge them interest for holding onto your money.
    Although at the current rates it would be tiny

  • Ryanek on 09/07/2021 - 11:21

    I guess that's the risk when it comes to pre-orders. You'll probably find it's in the T&C's.

  • WreckTangle on 09/07/2021 - 11:38

    Ok

  • dmcneice on 09/07/2021 - 13:59
    +1

    Dell is doing this as well. Only their items arent "pre-orders" - but listed as "built to order - ships in 15 business days". Its been 2 months now and been delayed another 4.5 months. They also too have my money.

  • pharkurnell on 09/07/2021 - 14:40

    Oh darn…

  • yippy on 09/07/2021 - 15:28
    +3

    Next week they'll probably have the same preorder for $1999.

  • emblurr on 09/07/2021 - 15:53

    Is fair enough, take their word for it that someone has been trying to get stock of it.

  • mickyb80 on 09/07/2021 - 18:46
    -2

    Looks like scorptec has stock - https://www.scorptec.com.au/product/graphics-cards/amd/88634…
    $1299

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