Lost $1050 on eBay Due to 'the Buyer Did Not Recognise The Transaction' on eBay, eBay Refunded The Buyer, What My Options?

Aerith-Waifu on 27/06/2021 - 19:29
Last edited 28/06/2021 - 22:08

Hi, I recently sold a second hand high valued item on eBay worth more than $1000, after sending the item in registered post, after the buyer received the item, they opened a case on eBay saying: 'the Buyer Did Not Recognise The Transaction' and opened a dispute. eBay asked me to upload a tracking which I did again after loading it in the original transaction page.

Not long after, I got an email from ebay saying:

''Payment dispute details

Status: Closed

The payment institution has decided to side with the buyer. eBay refunded the buyer for the dispute amount and deducted the funds from you. The dispute fee of $22 was charged.

When I asked ebay why I lost the case as I uploaded the tracking number on eBay. eBay said the decision is in the hands of the Buyers Payment Institution.

I then asked for an appeal on eBay Live Chat, the lady said the case is NOW on appeal and I should be given an answer within 72 hours. A few days later then when I asked again how is the case going, eBay's Live Chat agent said there was no appeal on the case and she can help me to open an appeal…..WTF!

To give you a more understanding on how everything unfolded, this is what's happening:

  1. Sold an item on ebay, buyer paid
  2. send two email through eBay system indicating when the item will be sent and once sent tracking will be uploaded (No reply as this happens a lot so I didn't think too much)
  3. Sent the item using Australian Post Registered mail with Signature on delivery
  4. Item received 2 days after as we are in the same city
  5. 1 day after the item is received, the buyer opened a dispute on eBay saying Transaction not recognised
  6. Contacted eBay and uploaded the tracking to dispute the transaction to prove I have sent the item out (Allow me to explain this: The tracking online by Austpost will only show the delivery suburb not the name of the person who signed for the parcel or the full address it was sent to even with signature on delivery)
  7. eBay sent me an email 3 days later indicating 'The payment institution has decided to side with the buyer. eBay refunded the buyer for the dispute amount and deducted the funds from you. The dispute fee of $22 was charged' So I lost more than $1000+ on this whole transaction
  8. Spoken to eBay live chat and was promised an appeal will be lodged on my behave and not too worry, everything will sort itself out within 72 hours
  9. After 72 hours I contacted eBay Live Chat again and they said it appears to be no appeals on their system, which mean the case is still closed and I lost my money. WFT! After spoken to them again and again they keep direct to eBay links which doesnt help me at all to get the money back.

eBay is pretty much at a dead end here…….

The buyer is in the same city as mine, what are my options here?

Give the buyer a ring and ask to have the item back since now they have been refunded? Sent the buyer a Letter of Demand asking to have the item returned? Go to the small claims tribunal directly against the buyer?

Many thanks

Financial

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Comments

          • randomusername2017 on 27/06/2021 - 22:30
            +2

            @Aerith-Waifu: Forget live chat completely, you'll need to find someone that has a contact within ebay.
            They previously had a trust and safety team locally, but I think that was canned during covid, that number was 1800 427 403.

  • jackofspade on 27/06/2021 - 20:55
    +4

    Lodge a complaint with the managing director of eBay Australia Tim MacKinnon on [email protected]

  • screensaver on 27/06/2021 - 21:18
    +2

    Get all data from australia post, a copy of the signed delivery slip, and find out if they have to check ID under the signature method, and if this was done, Than contact the police, tell then the buyer has reversed the transaction, so they are committing fraud, Call Fair Trading, and print out all ebay seller protection wording. Call the consuimer Credit Legal centre too as this involves banking and cards. they may be able to advise you.

    • Aerith-Waifu on 27/06/2021 - 21:31

      Austpost will likely not checking ID but asking a name when the parcel is delivered. Item is sent with the correct delivery method according to eBays policy. So yes I have done everything on my part. I will contact eBay tomorrow to see how to claim the eBay Seller Protection.

      If anyone has successfully claimed the eBay Seller Protection, please let me know how it works? Contact live Chat? A form to fill?

      • USER DC on 30/06/2021 - 03:26

        Yea true they don't check ID for home delivery because their point is to deliver parcel to the address, or if not possible then only they deliver to addressee via post office collection

        • TilacVIP on 30/06/2021 - 14:22

          They should be, as you are paying for the service. Giving it to someone else other than who it is addressed to, lead to this sh!t. due to their negligence.

  • screensaver on 27/06/2021 - 21:23

    Dont ask the buyer to return it, they will say it must have been lost in the post. Just turn up and say you are here to collect the item they bought that they didnt order. Take a friend with you for extra safety

    • screensaver on 27/06/2021 - 21:33
      +3

      Actually when you get there , ask for that person and then say you are here to collect the item that they signed for that they didnt order. get your friend to film this convo

    • Aerith-Waifu on 27/06/2021 - 21:33
      +1

      Not sure if lost in the post will fly as its signed by the same person who bought it. But I will pay a visit for sure to see what they say.

      • screensaver on 27/06/2021 - 21:34

        No they will say they returned it by post, thats what I meant by dont ask them to return it, just pick it up

        • Aerith-Waifu on 27/06/2021 - 21:40
          +2

          I will just rock to their house on an afternoon and ask to have the item back. I will make sure I record the whole thing also. I bet you they will play dumb.

          • screensaver on 27/06/2021 - 21:50

            @Aerith-Waifu: yes get a video, show them a copy of their signature then asked the if they reversed a transaction at the bank,

            • Aerith-Waifu on 27/06/2021 - 22:08
              +3

              @screensaver: Might ask Austpost can provide me with a copy of their signature also.

              Update: I just finished talking with Austpost Live Chat, they are able to send me a PDF of the following:

              Name of the person who signed for the parcel on the day. (Same name as the buyer on eBay)
              Address of the person who received the parcel on the day. (Same address as the buyer on eBay)

              Already have the information above in the email Austpost sent me last time.

              I also managed to obtain another piece of information tonight, that is:

              A copy signature of the person who signed the Parcel on the day, this piece of information I didn't have previously. Now I also have it. And its not just scribbles. It looks like a very nicely written signature.

              Not sure how these will help me in winning the case. But more information the better

  • randomusername2017 on 27/06/2021 - 21:52

    Points 5 -7 suggest a timeline of 5 days.. surprisingly fast turnaround for a chargeback to be finalised… assuming ebay contested it with the additional information provided.

    • Aerith-Waifu on 27/06/2021 - 22:06

      I doubt they did or if they did, they would only putting in the tracking number which will only show the suburb of delivery, and not the name of the person who signed it or the exact address. As Austpost only give you those information when you ask them, then they are happy to send them to me through an email.

      • randomusername2017 on 27/06/2021 - 22:20

        Not overly familiar with the new managed payment system, but this sounds more like an ebay chargeback mechanism than the buyer having lodged the dispute via their financial institution.
        Did you ever have the funds, or were they escrowed in the new payment system?

        If you did have the funds.. and ebay direct debited from your account, dispute that via your bank(will need to explain the situation and that it was not covered by the scope of the original dd arrangement with ebay).

        • Aerith-Waifu on 27/06/2021 - 22:36

          I first got the funds of the $1000 sale, then once the dispute has been opened. eBay has held my other payments in the Managed Payment system. Other payments means other stuffs I sold on eBay not related on the $1000 purchase.

          Basically eBay is using payment for the other funds to recoup the $1000 eBay refunded the buyer.

  • screensaver on 27/06/2021 - 21:56

    have al ook at that persons account and see when they opened it, and if they have any feedback. Check out their name on google and social media

    • Aerith-Waifu on 27/06/2021 - 22:05

      Good idea. I have a look and see if anything else comes up.

    • Aerith-Waifu on 27/06/2021 - 22:10

      Just check their eBay user name, so far nothing has came up.

      • screensaver on 27/06/2021 - 22:19

        their real name that you sent it too. check your ebay transaction history, should show their account

        • Aerith-Waifu on 27/06/2021 - 22:37

          Yes done both. Nothing came up.

      • Pete10001 on 27/06/2021 - 22:20

        Check the buyer's ebay profile - have they made any other purchases? If so, what sort of feedback did they receive from the seller(s)? Contact the relevant seller(s) via ebay and ask if they were also defrauded.

        • Aerith-Waifu on 27/06/2021 - 22:37

          I contacted them twice already, no reply.

      • TilacVIP on 30/06/2021 - 14:25
        +1

        What is their feedback total??

  • screensaver on 27/06/2021 - 21:57

    Make a complaitnto the banking ombudsman about the bank charging back the money so fast without checking with the merchant.You may be able to get the bank to pay up

    • Aerith-Waifu on 27/06/2021 - 22:05

      Good point, how do I go about this though? I dont know what payment method the buyer has used as the sale was through eBay, and eBay certainly have not told me anything about the payment methods. If could be paid using a number of forms: Afterpay, PayPal, Credit Card?

      • screensaver on 27/06/2021 - 22:21

        tell ebay you need to know the bank name as you are a party to the dispute and you are making a complaint bout the bank not hearing the merchant (you) side of the dispute

        • Aerith-Waifu on 27/06/2021 - 22:26
          +1

          Oh good one. I will ring tomorrow and report back.

  • blitz on 27/06/2021 - 23:28
    +6

    Please keep us updated OP!

  • BeamMeUp on 27/06/2021 - 23:32
    +3

    Do not give up, keep badgering and badgering eBay until they fix this. They get away with taking the easy way out all the time rather than weeding out all of these scummy scammers who get away with this stuff.

    • Aerith-Waifu on 28/06/2021 - 00:07
      +2

      I am hoping the buyers account did get accessed by someone else and they are the victim of a crime as well. I will see what eBay says tomorrow. Will also pay them a visit also to see what's the side of their story. Who knows they might also be a victim as well.

      • USER DC on 30/06/2021 - 03:32

        Man i got once one of those scam emails about girl trying to gey hook-ups and her boyfriend has access to phone too.
        I messed around with that replying oh yeah i fuc*ed up the boy friends mum last night (just because of having fun with that scammer)

        Very soon afterwards my account was hacked into

        But no i don't hope anyone to be victim of fraud nor even that buyer, may be his account was actually hacked into as well??? Possible and that hacker bought package to himself??

        Slight possibility here.

        But yeah i really hope OP you get your funds or item back

  • SlavOz on 27/06/2021 - 23:52

    Surely the seller isn't stupid enough to scam someone out of $1000 by giving out his address?

    He's basically asking to get caught. Knock on his door and go get your money or item back.

    • anastasiastarz on 28/06/2021 - 05:28
      +2

      There are people out there like that… phone delivered to wrong house, they grabbed it and ran, ended up having to pick the thief out of a line up and they went to court (for other various crimes too) so you never know.

      • USER DC on 30/06/2021 - 03:35

        Exactly true

    • Marty131 on 29/06/2021 - 07:23

      You mean buyer?

  • Aerith-Waifu on 28/06/2021 - 00:04
    +6

    Yes, I will keep everyone updated on how I go tomorrow night. Lots of calls to make tomorrow

    • bdl on 28/06/2021 - 00:28
      +1

      Good luck

    • [Deactivated] on 28/06/2021 - 01:19

      go straight to the afca, they will help you, don't waste your time contacting paypal.
      https://www.afca.org.au/

  • screensaver on 28/06/2021 - 00:08

    Do they still have their ebay account and when was it opened?

    • Aerith-Waifu on 28/06/2021 - 21:49

      Active and opened a long time ago. Not a new account.

  • BigBirdy on 28/06/2021 - 08:32

    I had a recent delivery from Ebay not arrive, despite tracking saying a successful delivery. I communicated with the seller over a few days, both of us in limbo, then a neighbour dropped off my parcel. Houses here are all clearly identifiable, so I assume the deliverer was sloppy at reading the address, and my neighbour was slow at taking action on a wrong delivery. It’s a shame the refund was done so quickly in your case as it may well have been a simple delivery issue, which would now be hard to recover.

    • Porker on 28/06/2021 - 08:38

      ^This.

      Could genuinely be a posting error too. I've had packages marked as delivered but gone to a different property.

      I know if I paid $1000 and it was marked delivered and not in my hands, I'd too be right on it as a buyer trying to get my money back. But in OP case, if buyer is being quiet then likely they have the item.

      In some cases for me missing packages, they've turned up DAYS later after neighbour held onto it and gave it to me or returned it to post for redelivery.

      • Aerith-Waifu on 28/06/2021 - 21:50

        I am actually thinking maybe that but Auspost has confirmed with the delivery.

        • Porker on 29/06/2021 - 08:34

          With my lost packages, they did confirm delivery too even though I never got them. However, in my cases, I believe they just left the packages at the doorstep that they (incorrectly) delivered too.

          • BigBirdy on 29/06/2021 - 09:06

            @Porker: Yes, confirmed delivery meaning dropped off at (someone’s) front door

  • shaybisc on 28/06/2021 - 08:58
    +1

    ‘Sitting duck’ eBay sellers take a stand against the scammers

    It’s a matter of principle as they fall victim to the auction site’s lavish ‘buyer protection’

    https://www.theguardian.com/money/2019/jan/13/ebay-sellers-s…

  • MS Paint on 28/06/2021 - 10:14

    About to sell some high value items with my $1 FVF promotion but this has be doubting for sure.
    Been with eBay 19 years over 1300 transactions and not one single buyer / seller issue. I might be due for one. Watching this thread with interest. Good luck op.

  • charl-mw on 28/06/2021 - 10:51

    You can report cybercrime here:
    https://www.cyber.gov.au/acsc/report
    This includes online fraud. They might not do anything to begin with, but if it's a pattern of behaviour and the person gets lots of complaints against them, they will end up with police knocking on their door.

    • SnoozeAndLose on 28/06/2021 - 15:54
      +2

      Even a user scammed at least 17 of us here on ozbargain and all reported to cybersecurity, nothing has been done.

      • [Deactivated] on 28/06/2021 - 23:21

        AFCA.

        • SnoozeAndLose on 28/06/2021 - 23:28

          what to dispute against, money is sent by us and the scammer never deliver the gift card.

          So we can blame the bank for not retrieving the money for us?

          • [Deactivated] on 28/06/2021 - 23:29

            @SnoozeAndLose: AFCA puts pressure on the bank. It definitely yields something worthwhile.

            So we can blame the bank for not retrieving the money for us?

            Banks suck shit.

  • Viridius on 28/06/2021 - 11:07
    +1

    have you raise a dispute with AFCA against Adyen, as the payment processor?

    • Aerith-Waifu on 28/06/2021 - 21:50

      Not yet as I work full time, by the time I get home the eBay Live Chat is already closed.

  • User210686 on 28/06/2021 - 11:21
    +2

    If more people reading this thread scam eBay sellers, eBay might review its policy… I haven't been scammed but am now rather reluctant to sell on eBay now. What alternative marketplace is there to sell items such as shoes? Facebook, gumtree and meet in person?

    • Aerith-Waifu on 28/06/2021 - 21:51

      Gumtree is cash only so thats the number 1 rule

      • whyisave on 29/06/2021 - 00:56
        +1

        Gumtree allows Paypal payments,
        or has that changed now too ?

  • BastianAU on 28/06/2021 - 12:00
    +1

    AFCA doesn't look applicable as others have touched on, and this new Managed Payments system isn't ideal for dispute resolution (as many issues as PayPal has, they tend to review evidence properly before responding). It's a shame though, as this is why many people hate eBay.

    Depending on how your "G'day mate, I'd like my thing back please" visit goes (be very careful with that visit, wording, actions, etc, or you may end up in a worse position due to threats/etc that could be alleged - as you've said you will, ensure it's recorded too), I think you should be prompt to continue escalating the matter. Looking over eBay Australia's different policies and registrations, it seems there are 2x main addresses to use.

    Their official User Agreement provides the following C/O address for service, and AUSTRAC lists another (direct to eBay Australia).

    https://www.ebay.com.au/help/policies/member-behaviour-polic… (Section 23 - Notices)

    Any notices to eBay's registered agent must be given by registered ordinary post (or if posted to or from a place outside Australia, by registered airmail) or by facsimile transmission to eBay Marketplaces GmbH c/- Corrs Chambers Westgarth, 8 Chifley, 8-12 Chifley Square, Sydney NSW 2000, Fax: (02) 9210 6611.

    https://online.austrac.gov.au/ao/public/rsregisterPdf.pdf?do… (Financial compliance reg.)

    LEVEL 18, 1 YORK STREET, SYDNEY, NSW, 2000, AU

    Someone else has given you eBay Australia's MD email address. From memory, they change the structure of internal emails every once in a while as people get a bit spammy, though I'd probably document everything properly then send it via Registered Post to both physical addresses, and then email all relevant addresses that you can find saying you've done so (and asking for direct one-on-one assistance). Read on firstly though.

    Or you can find an email-to-fax service which includes delivery confirmations so you get another level of evidenced delivery to them.

    Before doing so, you should try to construct your evidence such that the Police will give you an event number to include in your posted documents. That way if you do end up having to escalate it, you've ticked that box and reported fraud/etc via the official channel. To have any chance in not being pushed to Court/etc by the Police, you need to have your documentation and evidence in good order, and will likely be made to complete a Statutory Declaration. Odds are still high that they'll refuse to raise the Event #, especially if they have any doubts about your documentation/etc.

    Have you checked the buyer's feedback rating and tenure on eBay? Someone else asked you, but you implied it couldn't be found - if you click their username and get to their profile, it should give you their feedback percentage (score) and amount (amount of feedback received), plus the year that they joined eBay. That would be interesting to get an idea of whether this is isolated/erroneous, or whether there could be a larger motive.

    Example link structure: https://www.ebay.com.au/usr/digi_master
    (Replace "digi_master" - who are reputable :) - with the actual username)

    Also, if Australia Post haven't yet given you official POD (Proof of Delivery) I'd get onto the phone and have it emailed to you promptly, as those records are harder to get your hands on after a while. You should make a blow-by-blow account of what happened, including time-stamps, eBay staff names, message notes, etc, and continue adding to it as this plays out. Note everything down - the further you go, the more it matters.

    One final note - 1-2 years ago there was a very capable CS Manager at eBay (located overseas) who you could ask for. Their name is "Melisa B." and they reported to the Program Director, so you may have some luck requesting them by name. They were a few clicks above front-line.

    IANAL, though I hope the above helps you to some degree. Sorry to hear that you're having to deal with this.

    • Aerith-Waifu on 28/06/2021 - 21:53

      There are some stories online regarding the new Managed Policy. I really need to take some time and read everything through.

      I am actually going to take a day off this week during the week and trying to talk to a eBay Supervisor. As I work full time its too hard to do this for the 40 mins lunch break I have.

  • TransportPosters on 28/06/2021 - 14:55
    +1

    Whatever happened to "seller protection"? Sheesh… a seller will always lose with a chargeback against them.

    The only way I was able to ever reverse a chargeback though eBay (and PayPal at the time) was to find out which bank it was (the seller revealed it, so I had their name and bank) and contact the bank's fraud department. I eventually got through to a manager on the phone, explained it all, and got it reversed.

    • Aerith-Waifu on 28/06/2021 - 21:54

      Paypal is no more, the managed payment is something I am yet to deal with with dispute. For smaller items I just refund to be honest.

  • Captain M on 28/06/2021 - 15:38
    +2

    I have stopped selling stuff on ebay. The buyer open a dispute and they automatically side with the buyer and I'm out of the cost of goods and postage and slugged extra fees.

    • USER DC on 30/06/2021 - 03:42

      Yeah i am really careful as well once a buyer claimed that one of lifx mini color bulbs in 4 pack that i sold was not color but white only.

      I took serial serial photos of bulbs before sending it.

      I asked buyer to send me proof.
      Buyer send no proof claims i am asking unreasonable stuff for him to record photo or video while showing bulb.

      Ebay flat out refused to help me in that situation
      And refunded buyer full amount, i was so risk of this. Ebay is ridiculous no proof required from buyers end what so ever

      Thats why since then i only really sell low value goods on eBay or sell to my friends on eBay (they use discounted gift cards to pay less and me getting more more than they pay for)

  • pizzip on 28/06/2021 - 16:21
    +5

    Call ebay. 1800 093 577 is the number apparently, they don't seem to advertise this, as they want people to just suck up whatever bs decisions they make and hope you go away. Don't stop until it's resolved. Ask for a manager if the first person you get doesn't help. DM their twitter or FB account also (they actually reply to messages there apparently). All decisions ebay make are basically automated, nothing will happen until you get a real person at ebay to look at it (not live chat as they are useless).

    I'd ask on r/ebay on reddit too, someone will likely chime in who has had a previous experience.

    • Aerith-Waifu on 28/06/2021 - 21:55

      Twitter? Ok i will give it a go.

    • MiscOzB on 01/07/2021 - 18:30

      Thanks for the number, must have missed your comment. Will try it tomorrow.

  • t_c on 28/06/2021 - 16:24
    -3

    Rock up to their house, with evidence, if they don't hand item back, hope situation escalates and call 000, police will review evidence onsite and get item for u.

    • SnoozeAndLose on 28/06/2021 - 16:27

      Police can get into the suspect's house without a search warrant.

      • capslock janitor on 28/06/2021 - 21:48

        can, or can't?

        • USER DC on 30/06/2021 - 03:45

          They cannot legally unless its a very serious offence like terrorism or national security risk but then again it won't be your average police rather military style

          Police can however get search Warrents very easily by making a short simple phone call to a Judge

    • grammarstickler on 28/06/2021 - 16:38
      +5

      Actually, the police would be most likely to charge OP with criminal trespass in that scenario.

      Rocking up to the buyer's address is not good advice.

      • capslock janitor on 28/06/2021 - 21:48
        +1

        police will review evidence onsite and get item for u.

        what in tarnation

      • USER DC on 30/06/2021 - 03:50

        There need to be some sort of negligent action like there to be fencing or notice board saying
        do not enter, or trespass can be prosecuted etc.

        Otherwise op can go to that property and make a conversation with the occupier but if however the occupier tells OP to leave property and if OP doesn't leave then yes it would be trespass

        Otherwise not, especially not if OP is not damaging property and entering the physical land (like staying at Street and doing conversation)

  • wfh on 28/06/2021 - 16:30
    +3

    When I buy something expensive over an online marketplace, I make sure to video record the parcel, unopening the parcel, and the item itself.

    When I sell something expensive over an online marketplace, I make sure to video record the item, myself packaging the the parcel, and sending the parcel.

    In both circumstances I have evidence to dispute or fight a dispute.

    • SnoozeAndLose on 28/06/2021 - 16:39
      +1

      So did you just pack it at Post office?

    • Cluster on 28/06/2021 - 17:25
      +1

      Are Australia Post workers happy with you packing the item and filming the processing/payment while you post the item? The entire process has to be filmed otherwise the buyer could say you stopped the camera to slice open the package and take out the item before posting.

      I sometimes send expensive items to buyers on eBay and I fear one day I might run into a scammer saying I posted them an empty package. Even if I film the entire process, the buyer could say I sent them a counterfeit product or one that wasn't as described.

      Sometimes buyers are basically scumbags. Here's a true story I heard recently from an acquaintance: Bought expensive item from the USA on eBay. Plugged into 240v socket without thinking about the USA's different voltage. Item went boom. Buyer demands seller send another one, seller refuses. Buyer complains to eBay, and eBay refunds the entire purchase cost of item (at seller's expense). The buyer destroyed the item himself, yet he gets compensation.

      Buyer got the item fixed for $80 and used it anyway.

      • wfh on 28/06/2021 - 18:23

        I do not film the processing and payment. I make sure to film condition of item prior before sending. Take a few photos of the parcel wrapped up. Then photos of the receipt.

        Timestamps should sync up. In terms of taking out an item before posting, yes technically possible, could argue weight of item matches weight on the receipt, if there's a dispute.

        One could obviously replace with a similar item weighing the same if you wanted to scam. And so and so forth with other loopholes to fake a story line.

        • Cluster on 28/06/2021 - 19:09

          I'm trying to think of a way to get solid evidence that the item was in the package. Something that would satisfy eBay. As you say, there's always the possibility to fake sending the item somewhere.

          • dins on 28/06/2021 - 19:27
            +1

            @Cluster: You could take pics/videos or whatever but it won't matter one bit to eBay though. If you're the buyer and the seller is a scammer then you can open a SNAD and you should be fine regardless (ie even if the seller sends you an empty box with tracking). If you're the seller however and you unfortunately encounter a scammer eBay will always side with the scammer regardless.

            Then your best bet would probably be to contact eBay and ask for them to email you a statutory declaration form. Fill it out and get it signed and witnessed by a JP and then follow the instructions provided to add it to your case. From there eBay will most likely refund the scammer but out of their own pocket. They won't check videos/pics or anything else like that.

            What I think eBay should do is also make buyers go through the same statutory declaration process when filing cases. That would at least serve as somewhat of a deterrent to low life scum out there but it'll never happen.

      • wozz on 28/06/2021 - 19:39

        I had a scam buyer try to fleece me out of $1400 saying empty box.. ended up going via aus post and ebay.. aus post confirmed the item weighed the same amount through their system and that it was not empty, and the manager at the lpo said the buyer was 'known' to them, whatever that means. Ebay sided with me but was scary.. effing scammers

        • dins on 28/06/2021 - 20:19

          You're lucky that the scammer foolishly claimed it was an empty box.

      • Aerith-Waifu on 28/06/2021 - 22:14
        +1

        Oh my got your post really opened my mind…..I never even thought half of the things you said.

      • Zachary on 07/08/2021 - 17:08

        You'll need a dedicated camera guy to film your whole packaging/unpackaging process and trip to the post office as well as payment.

    • Aerith-Waifu on 28/06/2021 - 21:55

      wow you are packing at the counter? they actually allows that? Good on ya

  • dins on 28/06/2021 - 17:52

    Very sorry to hear that. Don't waste your time with eBay chat most on there are hopeless. Give them a ring and explain everything that would be your best bet.

    I thought this is exactly what eBay seller protection is for? It's their fault if they allow fraudulent transactions through their own payment system. There's no way that you as the seller should be responsible when you've done everything asked of you. Fight it all the way good luck and all the best. Hope you get your funds or the item back.

    • Aerith-Waifu on 28/06/2021 - 22:07
      +1

      Thanks at the moment I am happy to get my item back, like many suggested ringing eBay is way better than live chat.

      • dins on 29/06/2021 - 12:29

        Yes definitely ring them up but read up on their seller protection beforehand. You should be covered afaik at least that was the case before managed payments came in. If not for chargebacks what else is their seller protection for? It certainly doesn't protect the seller for anything else. You have the tracking info and it wasn't disputed as a SNAD item so you have fulfilled your end of the transaction. It's not your fault that their own selling platform and payment system allowed a scammer to commit fraud. Good luck hope everything works out.

  • CalmLemons on 28/06/2021 - 18:03
    +2

    what was the rating of the purchaser

    • Aerith-Waifu on 28/06/2021 - 22:06

      100% rating. No issues what so ever.

      Maybe their account did got hacked as I would like to give them the benefit of the doubt.

  • lordofdestruction on 28/06/2021 - 18:27
    +1

    Hi, registered tracking number always show who has signed for it. Although it may not show on AP website, you can go to AP store and ask them to print one.

    • Aerith-Waifu on 28/06/2021 - 21:56
      +1

      I have one. Name address and everything

  • redfox1200 on 28/06/2021 - 19:07

    Just start a fake ebay account, sell something to yourself for $2000, then once you have the cash dona reverse charge

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