I bought a car 3 months ago and I transferred the vehicle to my account. During the transfer from the seller, the Vicroads online account displayed that the transfer fee was already paid and completed the transfer. I received the confirmation email with no dues. so I agreed with the seller to pay for the roadworthy certificate and additional cost for repairs. My transfer was smooth and has no issues. I could see the car in my account and even have the transfer confirmation email from Vicroads
Now after 3 months, my rego has been suspended and I am asked to pay $600. They informed me that it was a technical issue and now they have identified that I have to pay the transfer fee. I cannot pay it online in my account. I have to visit the Vicroads centre and pay the amount or give my credit card details over the phone.
In between a lockdown, I am not sure what my rights are here. Isn't VicRoads responsible for my loss during my purchase? Can they just suspend my rego?
As Vicroads confirmed (or mislead me) that stamp duty and transfer fee is already paid I have agreed to pay other costs such as RWC and repair costs during my purchase. This is the loss.. So I was misled and I would have not paid those costs and negotiated differently had I known I had to still pay the transfer fee.. I followed the process set up by Vicroads and the transfer was complete. I have records that Vicroad sent me.. Ideally if I hadnt paid the transfer fee, the rego gets suspended in 4 weeks.. not 3 months..
They woke up suddenly and realise their mistake and someone else has to bear the loss..Now if they came back after 3 months to collect this.. i cannot go back and ask the seller about this.
So Vicroads can screw up anything, but will not have any repurcussions? Should I bear the loss even when its Vicroad's mistake?
Say you buy something from Target and its been mispriced at checkout. You buy it and go home following the process set up by the provider. Then you get a bill for $1000 after 3 months. Had I known that I had to pay $1000 I wouldnt have made the purchase.. or found the product cheaper elsewhere.. Can the store come back and ask customers to pay up for their mistake after like 3 months????I feel its violating consumer rights
Did you give VicRoads a copy of the RWC after you completed it?