Forgive me if I'm a bit naive in regards to consumer protection in Australia (Canadian backpacker). Anyways approximately 2 weeks ago my partner and I booked a flight from Melbourne (Tullamarine) to Hobart and return. Set us back about $460 (2 tix) with 1 baggage between both of us. We currently are living in a border town in NSW and Melbourne would have been the closest airport but now due to someone #@$%ing up the system; as everyone is now aware, Victoria is in a lockdown and Tassie has its borders closed to Vic. When we booked the borders were open with no major issues to be seen happening. Our flight is supposed to be on the 29 of June. Anyone have any suggestions on dealing with jetstar on rectifying this issue; as it currently appears Vic is heading into a major lockdown atm.
Preferably I'd like the tickets to be transfered to a flight out of Sydney at minimal or no cost but I am not sure about our rights to demand such a thing from Jetstar. Otherwise a credit of what we paid for the flights would suffice as our camper rental and other lodging is already preconfirmed to either refund or cancel due to covid.
I do know they are operated as a cheap, bottom of the barrel, no frills airline but in prior trips flying with them we've have had no issues with service or even flight delays/cancellations. The same cannot be said for say the likes of Air Canada but I digress, as those issues are not relevant here. I have yet to call them but any advice on going forward or dealing with them would be greatly appreciated.
Thank you in advance.
https://www.jetstar.com/au/en/help/articles/covid-19-changes…
From Google