Bunnings Has Suddenly Stopped Selling Ozito PXC Product Range? (Answer: No)

L[Deactivated] on 27/04/2021 - 09:02
Last edited 28/04/2021 - 12:48 by 3 other users

Ozito PXC products from Bunnings have been regular OzBargain deals, and I have got a few of them.

I wanted to buy the chainsaw and another battery charger, and on their site is says they no longer stock or sell this product. This message is appearing for most of the Ozito PXC products.

So now I am stuck with an obsolete range of products that I can no longer add more items to or get extra batteries. And it makes me angry because I would never have bought them in the first place was I aware they would do this. There doesn't seem to be anywhere else I can get them.

Do you think what Bunnings has done is fair?

I feel I/we who have been duped should be entitled to refunds or exchange.

Electrical & Electronics

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closed Comments

  • OpayuOnam on 27/04/2021 - 09:10
    +11

    Definitely concerning, but my local still has the full range in stock and some over stock on the top shelves as well.

    edit: Called Ozito and they assured me there is no plans to discontinue PXC range, they are only having stock issues. They will contact Bunnings to try and get to a better way of Bunnings showing out of stock than that page. Also the lovely customer service told me to try changing state on Bunnings to see if other states show stock etc…

    • [Deactivated] on 27/04/2021 - 09:33

      Thanks, mate, hope you are right. I will resolve this forum thread if true, but they definitely need a better message which doesn't say 'we no longer sell this product'.

      • OpayuOnam on 27/04/2021 - 09:47
        +1

        Best bet to contact Bunnings, they will be the ones to respond.
        Possibly they got tired of feeling people it's out of stock…

      • [Deactivated] on 27/04/2021 - 14:03
        +1

        I find their new site worse than terrible to navigate. The old site was much better.

        • PerthSV on 27/04/2021 - 14:59

          I support your views on their new page. It is slower to find things on line. Sorting by price is not as easy and you can't simply open found items in a new tab as before. Why fix something if it wasn't broken?

          • [Deactivated] on 27/04/2021 - 16:13
            +1

            @PerthSV: All this, plus browsing on mobile goes from 'select a page' to pagination after you select 'page 2' button.
            So you get to open something you had no intention of looking at.

  • n1ckwylie on 27/04/2021 - 09:11

    Damn, how frustrating! I wanted to buy the 2x18v ozito mower a while back and noticed it had been discontinued. I just assumed they would be releasing a 2021 model soon or something.

  • spackbace on 27/04/2021 - 09:11
    +7

    Duped? šŸ˜‚ Oh dear

    • [Deactivated] on 27/04/2021 - 09:42
      -6

      Yeah the idea of this product range, the same as you would expect with Ryobi or Makita brands, is that you can build the range over time and buy additional batteries. What happens when my single battery stops working. I'll need to throw the whole lot in the bin. To sell these one week, then cut them all off the following is a con, and if they didn't make that clear then it's called being duped. Go back to school mate.

      • spackbace on 27/04/2021 - 09:44
        +9

        Soo, you expect them to sell the same batteries in 10 years time? 50 years time? At what point does it become just accepted, rather than being "duped"?

        No need to go back to school, I know the meaning of the word entitled, seems you don't…

            • [Deactivated] on 27/04/2021 - 10:12
              -2

              @pinchies: Sure. Looks like I am the one who has been attacked.. and I didn't attack anyone so why should I need a defense. Says a lot about the people commenting here.

              • zonra on 27/04/2021 - 10:21
                +4

                @[Deactivated]:

                I didn't attack anyone

                I beg to differ OP

                (Mod: removed PA Quote)

                • [Deactivated] on 27/04/2021 - 11:13
                  -5

                  @zonra: I didn't initiate an attack on anyone. Trolling and being smug from behind a keyboard, just a coward act.

          • onetwothreefour on 27/04/2021 - 10:40
            +5

            @[Deactivated]: All this anger over an incorrect belief that Bunnings no longer sell Ozito products. Just relax and maybe get the mods to close the thread as it's a waste of time because you made a mistake.

            • [Deactivated] on 27/04/2021 - 10:51
              -2

              @onetwothreefour: If I did make a mistake it was due to Bunnings stating on their website that they no longer sell this product. But it would seem even if I was correct I am just entitled. Good idea to get mods to close this.

        • Zephyrus on 28/04/2021 - 09:33

          If they were really invested, they could make compatible batteries for a long time. There's nothing intrinsic about them that means they shouldn't be available.

  • JuryWheel on 27/04/2021 - 09:13

    Really, so what Ozito power tools do they have? Seems very odd….

    • OpayuOnam on 27/04/2021 - 09:20
      +4

      Refer to my comment above. They are just facing stock issues.

      Ozbargain forum has become a whinging/ranting test lol

      • magic8ballgag on 27/04/2021 - 09:30
        +1

        Ozbargain forum has become a whinging/ranting test lol

        Are you saying it hasn't always been that way?

  • RM on 27/04/2021 - 09:20
    +3

    What are you talking about??

    https://www.bunnings.com.au/search/products?q=ozito&sort=Booā€¦

    • magic8ballgag on 27/04/2021 - 09:31

      That's only a portion of their entire range.

      • RM on 27/04/2021 - 09:32

        so as OpayuOnam said - could be a stock issue

        • magic8ballgag on 27/04/2021 - 09:33

          It definitely is, as Bunnings is their only stockist.

    • [Deactivated] on 27/04/2021 - 09:35
      -3

      Have you tried clicking on any of those products??

      "This item is no longer available to buy online or in-store."

      • RM on 27/04/2021 - 09:36

        Found a blower kit in Pakenham..

  • Thongus on 27/04/2021 - 09:25

    I've been wanting the 18v Cylinder mower for months and am unable to find it!

    • OpayuOnam on 27/04/2021 - 12:59

      Where are you located? I can check stock around you.
      There's 1 store that has stock within my 20km range.

      • Thongus on 27/04/2021 - 16:09

        South Australia. U know which model i'm talking about right?

        • OpayuOnam on 27/04/2021 - 16:20

          The $160 one, yeah? (I/N: 0167718)
          Give me a post code and I can look around it.
          Cheers

          edit: The closest to Adelaide I found was:
          Bunnings Edwardstown
          Best to call and see if they have stock before heading there: +61882992700

  • MS Paint on 27/04/2021 - 09:45

    Has anyone spoken to Bunnings about this or is it all just speculation?

    Also - 2 stroke power equipment or get out of here. We aren't babies anymore.

    • mskeggs on 27/04/2021 - 11:15
      +3

      Itā€™s a hassle to refuel my 2stroke detail sander when I just want to do a quick touch up.

      • MS Paint on 27/04/2021 - 11:16

        Lol.

        I'm talking to all the folk with battery powered whipper snippers, chainsaws and the like.

        • SF3 on 27/04/2021 - 12:51

          Bunnings: Have you checked with OzitoBargain first?

          That, or just shooting from the hip.

      • Lichen6420 on 27/04/2021 - 12:56

        2stroke detail sander…. that thing would be a beast !!

  • madseason on 27/04/2021 - 09:55
    +2

    Ahhhh so this is the reason we have the learner plate on the username

  • DashCam AKA Rolts on 27/04/2021 - 10:32
    +1

    All through Covid there have been supply issues with all sorts of products and suppliers. Specifically you couldn't get an Ozito PXC reciprocating saw for several months, but they're back on the shelves again now. FYI, Ozito is the local branding, in UK and Europe the are known as Einhell.

  • DashCam AKA Rolts on 27/04/2021 - 10:42

    Plenty of batteries and chargers showing for me, from Bunnings.

  • SF3 on 27/04/2021 - 10:51
    +2

    Here for comments, not disappointed with the butthurt and roasting. :D

    SF3 on 27/04/2021 - 10:51 (Collapsed - Offtopic. Show)
  • Stewardo on 27/04/2021 - 10:57

    I think you get what you pay for, if you buy cheap DIY equipment from Bunnings itā€™s obviously going to become obsolete and not have great after sales service. This is like buying products from Aldi or Kmart. They are cheap and you get more features for less, but they are essentially disposable cheap junk.

    • PronounceIt on 28/04/2021 - 09:15

      Nah the Ozito PXC range actually does very well for DIY equipment. There's even positive reviews from tradespeople who have tried some of the products

  • MS Paint on 27/04/2021 - 11:15

    I love Aldi's disposable cheap junk. It makes my week on ozbargain when I see

    In 18 days
    Wheelchair for $179 pickup only @Aldi

  • Associated[Deactivated] @ Bunnings Warehouse on 27/04/2021 - 11:43
    +4

    It's just a bug with the new website. Change your store and everything will show up as in stock. When products are deleted they are removed from the website.

    • [Deactivated] on 27/04/2021 - 13:53
      -1

      Have changed to several stores. Can you find a battery or chainsaw for sale in Victoria? If it is just a stock issue, why would they state no longer selling this product?

      • mapax on 27/04/2021 - 13:55
        +2

        Springvale store shows the 5.2ah battery as in stock.

    • RubenM on 27/04/2021 - 18:52

      Would you happen to know whether the Powerpass app is being updated as well?
      It's DREADFULLY slow!

      And the search uses a Boolean OR instead of a Boolean AND. So if I search for "hammer drill" it'll show me hammers and drills.
      Plus it's not ordered in terms of relevance.

      I searched for "wall facing toilet" just then and got 16,000 results. Over 99% aren't relevant.

      It also no longer recognises what store I'm in.

      It no longer shows how many of an item are in stock.

      My searches are no longer saved.

      The lists I made online aren't in the app.

      I can't search for an item in my receipts by name.

      I love Bunnings, but hate this app!

  • EmployeeEmCKay @ Bunnings Warehouse on 27/04/2021 - 12:14
    +5

    Iā€™m here at work surrounded by Ozito PXC.

    • [Deactivated] on 27/04/2021 - 13:52
      -4

      Your employer needs to fix their website.

      • EmployeeEmCKay @ Bunnings Warehouse on 27/04/2021 - 14:36
        +11

        Sure, Iā€™ll sit down with the CEO and get back to you.

        • [Deactivated] on 27/04/2021 - 15:19
          -8

          You sound like a very helpful and professional employee. They must be so lucky to have you.

          • EmployeeEmCKay @ Bunnings Warehouse on 27/04/2021 - 15:34
            +13

            @[Deactivated]: Aww thatā€™s very kind.

            Just so you know, I cared enough about your post to leave my break early and go in search for answers for you. I checked both power garden and the Toolshop and found almost every product in stock. I reported back.

            Youā€™re welcome.

            • [Deactivated] on 27/04/2021 - 15:55
              -8

              @EmCKay: The Bunnings website says out of stock or no longer selling this item online or in-store, for just about every product. Then you show up and announce that you are literally sounded by them, disregarding that the store's site says no longer selling them, like it is my error. Then you make a smart comment about chatting to the CEO. You don't think that is rude?

  • tsunamisurfer on 27/04/2021 - 12:38
    +2

    the sense of entitlement from the OP is astounding.

    • mapax on 27/04/2021 - 13:14

      Be careful, I said far less than that and had my comment deleted for being ā€œinflammatoryā€.

      • [Deactivated] on 27/04/2021 - 13:54
        -1

        Because it was.

  • RockyRaccoon on 27/04/2021 - 13:01

    A factor that is being missed here, is that the ozito PXC battery has a 3 year warranty.

    So purchasing one, and finding out you cant use it because the batteries are unavailable isnt instant, its 3 years away at least.

    That is if you cant find a battery from any other source. (given that if your battery fails in the 3 years they will replace it)

    Given the OP's comment in one of their posts.

    Being made clear the product I am purchasing will no longer be serviced or able to be used as intended in the near future

    I guess at what point is 3 years life classified as being "in the near future"

    And how much notice do they want more than 3 years.

    • [Deactivated] on 27/04/2021 - 13:56

      There are no batteries available now let alone in 3 years. And Bunnings is the exclusive seller.

      • RockyRaccoon on 27/04/2021 - 14:44
        +2

        Fair enough, solution is simple, leave Victoria, plenty available according to the website in Nsw and other states. ( hey just trying to inject a little humour here)

        In other words, it looks like they are out of stock near you. Or maybe as another said above, the website is reporting specific stores, out of stock items as discontinued.

        All we can do is let you know what we see. Given this seems to conflict with what you say you are seeing, just call Bunnings and let us know what they say.

        Btw, if they canā€™t source a replacement battery under warranty, Bunnings will refund you for your purchase. They did this years ago on a battery drill I bought, where the battery failed, and they had no batteries, so I was offered another model drill and battery. ( I also had option for refund - but the replacement was worth more) Bunnings are pretty good on that score.

    • Chandler on 28/04/2021 - 12:28

      It also doesn't meet the ACL, if Bunnings is the only route of acquiring these parts.

      From https://www.accc.gov.au/consumers/consumer-rights-guaranteesā€¦

      Products must:

      • have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise.
  • nepalesesquirrel on 27/04/2021 - 14:09

    Almost all stores in SA have 5.2amp battery available.

  • belesci on 27/04/2021 - 14:44

    Im having the same problem with the Victa 40V range. The have discounted them and also no batteries available at bunnings.

    • SF3 on 27/04/2021 - 16:33

      Where is your entitled post? :)

      Or maybe you are more sensible than that :)

      • belesci on 27/04/2021 - 18:27
        +1

        Lol didnt think it would make a difference ;)

  • stuckster on 27/04/2021 - 16:34
    +1

    Spoke to Ozito yesterday. Hefty supply chain issues due to Covid and some products being updated with newer models. Many products are out of stock or being updated by newer models. Specifically I was enquiring about the 2 x 18v mower which will be back in stores around June.
    So I wouldn't panic. Ozito isn't going to disappear overnight. But they could certainly do better on the communications front with customers in their database to let them know the situation.

  • Pmbilic on 28/04/2021 - 09:21

    I'm a dewalt guy all the way, have been for the past 25 years. When I went to bunnings to check out and purchase a dewalt big 305 mitre drop saw, the staff at my local bunnings store said ( they are no longer stocking the dewalt dropsaws and slowly winding down on some dewalt products.
    " why's that I asked", he said cause bunnings have there own brand now AEG and there pushing it hard.
    Same thing with coles and wollies, pushing there brands with less consumer choice.
    I suppose it could be the demand for dewalt and ozito and other are not feasible for bunnings to stock any more, but that doesn't explain why there not on there special orders then.
    Either way there are after market batteries on other sites like eBay for your ozitos.
    I suggest you slowly make a transition to dewalt or Makita or another big Corp brand, there prices have come down a lot lately.

    • Cadian Munkey on 28/04/2021 - 10:20

      Youā€™d still be able to order any of their tools in, even if they didnā€™t stock it on the shelf. Iā€™d agree thatā€™s not as convenient but their price guarantee applies to special orders too.

    • CalmLemons on 28/04/2021 - 11:35

      bunnings own aeg?

      thought it was just a big generic brand that owns aeg, ryobi etc.

      • mapax on 28/04/2021 - 11:39

        Techtronic industries owns AEG, Ryobi, Milwaukee and many more.

  • RolandWaites on 28/04/2021 - 12:00

    Maybe we could file a class action against Bunnings.

  • n1ckwylie on 13/05/2021 - 11:35
    Merged from Has Bunnings Discontinued The Ozito 36v (2x18v) Battery Mower?

    See question.

    I've been wanting to buy a 2x18v battery mower, and I'm already in the Ozito ecosystem, so this seemed like a good fit. Haven't seen one in shops for months though, and now appears missing from the website too. Does anyone know what's the deal? I'm hoping they're just taking old stock out of circulation so they can rerelease a 2021 model or something, but that's just me being hopeful.

    • Jimmymancini on 13/05/2021 - 11:40

      Yep

    • magic8ballgag on 13/05/2021 - 11:47

      See this existing forum topic.

      • MS Paint on 13/05/2021 - 11:48

        Here we go again

        • magic8ballgag on 13/05/2021 - 11:49

          We don't need to, it's already been discussed!

    • Navanod66 on 13/05/2021 - 11:52

      Have you tried chatting to the special order desk?
      I got mine from the clearance aisle in March

    • Bryce2jz on 13/05/2021 - 11:53

      Iā€™ve found that when they are out of stock of things they a usually removed from the website, I was after a 2x 18v lawn mower awhile ago they werenā€™t on the website then after a month or so they must have got a shipment and they were back on the web!

    • 1kmodem on 13/05/2021 - 12:04
      +2

      Just bought one last week. Steel-Deck 2x18v, there were 2 in stock. Model: PXBSDMK-3182
      Also checked with Ozito themselves, this is their reply:

      Thanks for your email,
      this is currently out of stock at the moment as we are waiting for a new shipment to arrive,
      eta for this is the middle of September.
      Kind Regards,

      Ash | Customer Service

      Ozito
      Industries Pty Ltd |
      1-23 Letcon Drive, Bangholme VIC 3175

    • Poss81 on 13/05/2021 - 12:25

      I was after one a few weeks ago, but was told there was short supply and a very long ETA. They only had a display one left but sold it to me for $230 because it was missing one battery. The mower was in perfect condition as the Bunnings store I bought it from had only been open a few months.

      I just ended up buying the last of the 5 pack Ozito kit that was listed on OzBargain which had two 4amp batteries with it anyway. So I was pretty happy.

      Very happy with the mower so far too!

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