So I've found that anytime I place an order with Kogan, I immediately get resubscribed to all their email newsletters/alerts/promotional material, then I need to sign in again to unsubscribe from all of them until the next time I place an order.
Has anyone found a way to keep the de-subscription persistent? Is there a step or check-box during the checkout process that's hidden that I'm missing? Thanks in advance!
I'm sure they will get another huge fine for their dodgy tactics soon enough.
I didn't even make a purchase, logged in to look at a previous order and got an email this morning
surely this has to be illegal
I unsubscribed, then started receiving emails from Dick Smith, and another in the Kogan group. Unsubscribed from all, even though I had never placed an order with any of the other associated sites.
Any emails received after this I reported/marked as spam. Sorted.
…that anytime I place an order with Kogan, I immediately get resubscribed…
Then don't place an order with them!
(there'll be something in there about you agreeing to join their mailing list when you agree to proceed with the order).
You're right.
Last time I checked, the wording during checkout was "By continuing, you agree to the Kogan.com Terms and Conditions and Privacy Policy and to receiving marketing communications from Kogan.com".
Weird that it's not against the Spam Act, and weird that Kogan is the only company I've come across ruthless enough to exploit that.
It IS against the SPAM act when they do not adhere to your subscription settings, they are brute force sending you emails that you have changed in your settings.
This is where they break their own policies.
The problem is that they DO adhere to your subscription settings. It goes like this:
During that whole process they're not doing anything you haven't given them permission to do, but I think it's a scummy business practice to force you to consent to marketing emails as part of the checkout process, so I avoid buying from Kogan wherever possible.
@ragrum: No that Is not what is happening, after the purchase they started sending me emails, I unsubscribed and I am still getting emails.
I get an email saying your subscription settings have been updated but then get another awesome Kogan email with something something offerings.
If you opt out, that should be the end of things period.
@[Deactivated]: It sounds like you're being caught out by a different scummy business practice of theirs which is that when you click the 'Unsubscribe' button in their emails, it brings you to a form that's prepopulated in a way that won't unsubscribe you from ALL of their marketing emails, it'll only unsubscribe you from emails of the exact same category as the one in which you clicked the 'Unsubscribe' link.
To unsubscribe properly, you need to notice the small message on that page with a link that will unsubscribe you from all marketing emails. I've annotated a screenshot for you below.
If you use that 'unsubscribe from all' link and they keep sending you emails without you re-giving them permission by making another purchase, then please document it and report them to ACMA.
Screenshot: https://files.ozbargain.com.au/upload/183255/92253/pxl_20211…
similarly.. how the (profanity) do you unregister your homeone account!?
actually this might be relevant https://www.acma.gov.au/articles/2021-01/kogan-breaches-aust…
make sure you make a formal spam complaint to the acma if you are getting spammed so they get fined again
I emailed ACMA about Kogan's dodgy resubscription behaviour last year, and got a useless, generic reply about the requirements of the Spam Act.
I was recently browsing Kogan while signed in and since then have had ceaseless emails about searches and products looked at
Yep, although I find this is a pain up the @rse tactic many outfits use. You're logged in, something random catches your eye, you click entirely out of curiosity … and then you're bombarded with emails about some product you never had any intention of buying.
Right-click, open in Incognito window
Avoid poisoning your data with junk!
Stop buying from Kogan.
Make a throw away account or just filter all their crap to a random folder.
Don't use Kogan. Vote with your wallet. Why support people who are out and out dodgy in so many ways?
I don't support my local bikies' dodgy meth habits, but I DO support their community service to OzBargain.
Sometimes you have to take the seeds with the chaff.
Dodgy As.
Years ago I was offered a $50 voucher by Kogan if I signed up.
When I did that and got the voucher, it finally stated the condition of minimum purchase $1200.
Has anyone found a way to keep the de-subscription persistent?
Stop placing orders with them?
Set a rule in your email: all emails from Kogan goes in directory X. You only have to check X if you ever make an order, etc.
It's just a fact of life. Kogan re-subscribes you randomly even when you DON'T buy from them. Once you're on the Kogan train you can never, ever get off.
Shady efffing shysters, never buy from them.
Everything Kogan sells is JUNK
So just dont buy anything from Kogan
All done and dusted
Yeah - they're pretty annoying (worse if you've foolishly DL'ed the Kogan Android App - notifications etc.).
Some products Are crap/shonky - but others are great (probably not the Kogan branded ones though) - they also bought the Dick Smith online name - which is why prices always match.
The latest shonky thing the website does is list a product as sold by "username". Sort of like eBay but 100% worse…there's no link to seller details, there's no history for seller & prices are Weird - selling some things for 20 x the price & others suspiciously cheap.
JUST BLOCK THE EMAIL
I am pretty sure it is illegal for Kogan to constantly SPAM unsolicited emails specifically when you have updated your "unsubscribe" preference.
So the story is that I purchased something a little while ago from them, then was being hit at least 3 times a day with emails I did not sign up to.
Taken from ACMA
Spam rules
To send you marketing messages, the sender must:
first have your permission
include their contact details in the message
have a way for you to say 'stop' getting messages.
So I updated my subscription so I would NOT receive anything, yet I still got frequency of emails even the updates of my subscriptions stating I was unsubscribed. Long story short I threatened legal action through ACMA then just told them to delete my account. It took at least 4 emails for them to comply, now fast forward to this week.
I needed to buy a pre paid mobile plan and low and behold Kogan's $12.95 for 3 months comes up which gives me enough time to port out and back in, my Telstra 12 month plan expires 27/12/21. Through my stupidity I purchased the plan, low and behold the emails start getting sent and I click unsubscribe. The issue this time round is I cannot simply ask for my account to be deleted as I have yet to activate my mobile plan, this will be done around 20/12/21 so I can still take full advantage of my paid plan.
So the question is, why is Kogan non compliant of their own subscription policies? Isn't this a breach of ACMA's SPAM policies? Does anyone know a work around without having to go through the whole bs of what I had to previously?
Maybe I should start SPAMMING them and see how they like it?
you have been kogan'ed
Yeah it's horrible, this was my own fault so I Koganed myself which is even more embarrassing, but isn't there just a simply way to stop Kogan with the email Bogan?
such a drama, right Johnny?
probably Ruslan has bikies supports
can you just mark the email or sender as junk so you wont see them again
Last thing I remember, I was
Running for the door
I had to find the passage back
To the place I was before
"Relax, " said the Kogan man,
"We are programmed to receive.
You can unsubscibe any time you like,
But you can never leave! "
-All apologies to the Eagles
Report as spam, this included your if you use the SMS app on Android reporting it there.
Kogan will get the clue when their messages get marked as spam.
Relevant Meme.
I don't think there is a persistent way to keep unsubscribed after ordering and that is on purpose.