I was hit by a Driver on my way to work. Was driving in the far left lane in a school zone and a driver on the other side of the road came out of a side street turning right, crossed all four lanes and hit me. I thought they were going into the lane to the right of me, but no, straight into me. Fairly black and white.
Paint diagram because it's OzB
They then proceeded to drive in front of me, wave at me and do the prayer/thank you gesture. I am waiting for them to pull over but they keep driving so I follow. A good five minutes of following them, beeping and gesturing to pull over I got them at a red light and they pulled into a carpark. A 70 year old lady gets out and says sorry, didn't think she hit me, she is shaking from the panic etc. I'm polite, say these things happen and insurance will sort it out. I note that she is driving a rental car and take photos of the car's plate, damage, name of rental company and her drivers licence for good measure.
In the chaos of it all I didn't get her phone number or address which I didn't realise that on a QLD licence is only on the back of the card.
I call up my insurance company (comp) and tell them what happened, I gave them the photo's, licence and plate details etc. They said that until I have the address of the other driver I'm liable for the excess. I asked if they can pull it from the licence number or use the rental company as the address since the claim will be going through them. They said no.
I called the rental company let them know what happened and asked them for the address of the other party. They said they can't provide due to privacy (fair enough) and told me that they were due to return the car the next day but no claim had been made with them yet. I asked to pass along my contact details when they dropped off the car. They were happy to do so.
They also provided me the email address of the claims team which both myself and insurance company have emailed but had no response. I know they are looking at the emails as I tested another email address with a general enquiry and they responded within 10min.
Why would they be ignoring me and the insurance company? There is no phone line to call only an email. I only need them to acknowledge receipt of the claim and my insurance company will waive the excess and let me fix my car.
Should I send a letter of demand to the rental company? Should I tell the police the lady did not stop and ask them to run the licence for an address?
So they are due to return the car tomorrow or yesterday (the next day) and your sending letters of demand?
You should always tell the cops ASAP.