Did Any of You Who Ordered from Scoot City Get Your Scooter?

studentl0an on 29/03/2021 - 14:50
Last edited 29/03/2021 - 14:52

So it's been 3+ months now since this deal, and also this one. It seemed quite a few people in those threads did not opt for a refund, but held with diamond hands onto the possibility they would receive the scooter by the end of March date (slated to be when the scooters would be sent).

As the comments for those threads are now closed, no one can say if they received the scooter or not.

I would like to know if many members got their scooter in the end, or if it was most of us thought - a bait and switch scam?

Electrical & Electronics

Related Stores

Scoot City
Scoot City

Comments

  • kerfuffle on 29/03/2021 - 15:05
    +3

    You can always report the posts and ask the mods to reopen the threads for discussion about not receiving your goods

    • studentl0an on 29/03/2021 - 15:18
      +1

      Thanks I didn't know, although I'm not in that position having received the refund.

      Why do they even close comments sections in the first place? Surely there would have been obscure products in the past with a robust comment section, and the only place to discuss them online are these forums?

      • stirlo on 29/03/2021 - 15:27

        They don't want flame wars to occur in the comments of old posts, mods are busy enough already.

        If you report it and ask for reopening the comments they normally get done within a few minutes

      • Moderatorscrimshaw on 29/03/2021 - 15:28

        The comments section on old and expired deals are automatically closed after a period of inactivity (60 days). I can re-open them, but if no new comments are posted in the next day the system will re-close them.

        • studentl0an on 29/03/2021 - 16:05

          Ok that makes sense that they would be closed 60 days after the last comment rather than 60 days from when it was first posted. I'm wondering though if for some products it might be helpful to others to leave them up for longer?

          Take for instance an IP camera setup sold at Aldi which might not be popular enough to even have a whirlpool thread on it, but will have people talking about it here if it's posted as a deal. If people start having problems with a firmware update later down the track they might want to chat about it with other users, but it would just be closed.

          If that hypothetical thread was to be reopened on appeal but no one saw that comment, the next person to comment would also need to appeal to have it reopened.

          I'm wondering if there could be a more streamlined way to reopen threads.

          • Moderatorscrimshaw on 29/03/2021 - 16:14

            @studentl0an: The quickest and easiest way is to report it and ask for it to be reopened by a moderator.

  • deme on 29/03/2021 - 15:55
    +3

    More like Scamcity am I right?

  • CoreJava on 31/03/2021 - 15:48
    +1

    I got mine in time for Easter. You just have to be patient. If you want it earlier pay full price.

    • Gomo on 01/04/2021 - 07:14

      Dang , lucky ! Soo maybe they did receive this march delivery and ive gotta wait for april now hmm

      • tyrone1 on 01/04/2021 - 11:35

        What were your order numbers? I didn't get any comms re March so hoping I'm in the April batch as well (my order #3655)

        • Gomo on 01/04/2021 - 16:47
          +1

          Order #3681

          Not far from you!

        • Gomo on 01/04/2021 - 16:49
          +1

          The website changed a few weeks after December and my login never worked so i made another account..

          They told me yes we still have your order and its a glitch.. fun lot to deal with thats for sure but im holding on still

  • Gomo on 01/04/2021 - 07:11
    +1

    Im still waiting , ive been in contact theyve offerer refund if i want other then that just waiting..

    They dont know how long till the shipments arrive :(

    Ric (Scoot City)

    24 Mar 2021, 14:27 AEDT

    Hello

    I hope you are well. We are expecting it to arrive on the last week of March. As per previous communication, due to overwhelming orders, we will not be able to fulfill all orders on that batch. We will prioritize those who ordered first.

    In case you did not get one on the first batch, you may decide to wait for the 2nd batch of stocks which will arrive in April. Otherwise we can upgrade your order to Mearth S Pro free of charge.

    And now…

    Carlo (Scoot City)

    31 Mar 2021, 19:36 AEDT

    Hi Nathan,

    Honestly, you might get it on the 2nd shipment and the arrival could be delayed. We apologise for the inconvenience. If you wish to cancel, we can process the refund anytime.

  • Tim N on 19/04/2021 - 18:53
    +1

    I ordered on Christmas eve. Still haven't received my scooters and they haven't contacted me for 2 months. I gave up and cancelled the order before my PayPal protection ran out. Even if I did finally received them I just can't imagine making a warranty claim with this lot. A JB Hifi sale is top of my list now.

    • Gomo on 24/04/2021 - 11:49
      +1

      Bummer.. im still holding .. they have made contact with me they just keep saying no eta from supplier

  • Gomo on 28/04/2021 - 19:37

    Almost end of April now still waiting ! It's almost my birthday in May so maybe they'll ship it before then haha

  • Gomo on 12/05/2021 - 14:30

    Still waiting might be this year's Xmas present at this rate lol

    • studentl0an on 13/05/2021 - 08:42

      No, because you'll lose PayPal protection soon (I believe it's 180 days) and if you don't create a claim you'll end up without the money and the scooter.

      • Gomo on 14/05/2021 - 09:43

        Paid with afterpay . They've given me plenty of options including refund but I'm still holding out yes it's a long time definitely

        • studentl0an on 14/05/2021 - 12:20

          I think still holding out, 5+ months on is a very bad decision to make.

          • Gomo on 16/05/2021 - 21:24

            @studentl0an: U believe in them hopefully the goods are sent soon 🙂

  • Mypally on 28/05/2021 - 18:20
    +1

    Called them n they said they don’t even know when the April shipment will arrive!
    So cancelled / n waiting on my refund! On the 18th May…. still waiting for my money 💰 zzz going to file to PayPal if I don’t get my money with in 10 business days.
    It’s ridiculous imo will never 👎 touch them ever again.

    • Pobman on 12/06/2021 - 10:05

      Get the refund?

      • Mypally on 12/06/2021 - 15:28

        Nope but I checked my PayPal n my bank there isn’t a Scootcity transaction and no $669 transaction.

        So I assume they haven’t taken the money out yet. They will after they have ship the scooter out.

        I’ve got the email saying it’s been refunded.
        But not actual $ back in my account.

        And that’s it from them.
        I purchased the lite version ninebot max from Amazon n got it the next day. Loving it 👌🏻

        • Gomo on 14/06/2021 - 15:25

          Yeah it's been a long wait !! I'm still holding on time will tell maybe Dec (Xmas 2021) Delivery?

  • Gomo on 26/06/2021 - 20:57

    Still waiting 😅

    • studentl0an on 27/06/2021 - 13:07
      +1

      It's been more than 6 months. If you end up without the scooter or the money refunded then you only have yourself to blame.

      • Gomo on 07/07/2021 - 12:37

        I've been in touch with them the entire time, they aren't running away..

        I'm still currently waiting they told me they are still waiting from the supplier & multiple times have offered to refund me or pick an alternative scooter

        • studentl0an on 07/07/2021 - 12:49
          +1

          Of course they aren't going to 'run away' from someone who has shown to them many, many times that they can't move.

          I believe that your naivety has progressed into ignorance and that most reasonable people would see you waiting 7 months as such too.

          • damellocode on 12/07/2021 - 20:10

            @studentl0an: I have not received it as well i have filed for refund they told that they already process it but up to now money cannot be seen in my bank account👇

            • Gomo on 13/07/2021 - 13:36

              @damellocode: I'd take a guess it takes a day or two… I'm hoping by this stage about another month and then the stock will finally be here..

              • damellocode on 15/07/2021 - 14:41

                @Gomo: Its been almost a month @gomo they said they will provide me with proof of transaction but its only been said not done.

        • Pobman on 15/07/2021 - 13:45

          Max isn’t even remotely hard to get hold of, crazy to still be counting on them when clearly they have no intention of supplying.

  • Anticlockwise on 26/07/2021 - 22:53

    Guys for those who of you have ordered from this website last Christmas please report them to 'ACCC'. They are just waste time and money. I don't think they literally manufactured the max scrooter ever. They will keep replying us not sure about estimate time arrival(ETA) for our products as they just holding our assets to do something else. Forgot about Covid-19 or pandemic those words are just excuses against us. Order no. 3819 order made on 25/12/2020 RIP

    • Gomo on 28/07/2021 - 05:11

      It's just delays and delays ! I'm still holding out 🤭

      • Anticlockwise on 29/07/2021 - 14:26

        It make no sense why has been delayed. They would not tell you what's really happened.

        • Gomo on 29/07/2021 - 18:55

          No idea correct. But I'm holding I've come this far 😅

          Once it arrives I'll post up in this thread hopefully this year the last update I got back on the 12th July 2021 said they estimate 1 to 2 months.

          Everytime they offer me a substitution scooter or a refund or just wait. I have options but I choose to wait.

          • Pobman on 29/07/2021 - 22:56

            @Gomo: You have options until you go past your dispute point and then you have no options.

            You are welcome to send me $500, see even cheaper, and I will also not send you a scooter.

  • Anticlockwise on 29/07/2021 - 20:43

    26/07/2021 Had contacted with them.But answer is still wait for updates. What is your order number?

  • Anticlockwise on 04/08/2021 - 01:53

    Update. Segway Ninebot max It's showing in stock now at website. Hopefully get it asap.

    • Gomo on 05/08/2021 - 10:55

      Excellent I've just emailed them this morning to see if Mines coming 😅 it's been 7+ months 😳

      • Pobman on 05/08/2021 - 21:30

        Probably the next batch….

        • Gomo on 06/08/2021 - 08:43

          Haha nooo fingers crossed my time is Soon 😅

          • Gomo on 06/08/2021 - 13:40

            @Gomo: They replied to my email saying the following 🙄

            Hi Nathan,

            Thank you for reaching us and we apologise for the inconvenience. Due to pandemic covid-19, there is a delay in shipping your order. However, if you still wish to proceed with the refund, I can forward your request to our Finance team. You may expect the funds to reflect in 5 - 10 business days depending on your bank.

            • Gomo on 06/08/2021 - 16:29

              @Gomo: now they sent me another email when I said I wanted to wait for the ninebot max stock to arrive I've declined the offer yet again and told them I will continue to wait

              Hello Nathan,

              Thank you for your kind understanding. For you not to wait that longer, we have better scooters that are in stock and ready to be shipped.

              Mearth X Pro $699.00

              Mearth X Pro. This is a better choice. It has double suspension which makes it more durable and provides smoother ride. The ambient is so cool and a stand out during night riding.

              Mearth S Pro for $899.00 (That will be available 2nd to 3rd week of August)

              Mearth S Pro has a waterproof rating of IP54 waterproof grade so a light rain and splashing water will not damage the scooter electronics.

              • Pobman on 06/08/2021 - 18:34

                @Gomo: Yes its the same as before. You are not getting a Max, you can have their bait and switch junk or a refund… and I would be taking that refund before you reach any limitations on disputes with whatever company you used for the transaction.

                • Gomo on 07/08/2021 - 12:54

                  @Pobman: They will come to the party eventually I'm sure of it, I'll just wait

                  • Pobman on 07/08/2021 - 14:26

                    @Gomo: Why should they? Not even remotely in their interest. At best you are going to get some fake users on here claiming they got one.

                    • Anticlockwise on 23/08/2021 - 16:11

                      @Pobman: I'm getting the same reply as you do. It's not in stock just mark me around said 'IT issues'. And got replied from ACCC but got told to contact with Australia consumer affairs.

                      • Pobman on 23/08/2021 - 16:22

                        @Anticlockwise: No I got a refund months ago when it was obvious this was a scam, bought a Max at JB Hifi at the pre-christmas rates. Upgraded to an Emove Cruiser since then after 1000+ km on the Max.

                        • Anticlockwise on 23/08/2021 - 17:38

                          @Pobman: I just bought brand new Sealup 500w motoo rear wheel drive almost same price. It's fun. And don't mind to wait max.

  • Gomo on 30/08/2021 - 12:28
    -2

    Still waiting on my order, I emailed them to ask and the same response came in due to delays ..

    Will I see it before Xmas 2021? 👀

    • Pobman on 30/08/2021 - 13:35

      Only if you refund and buy it from somebody else. Actually gone up in price most places in recent months, rarely see the sub $800 deals of before.

      • Gomo on 30/08/2021 - 13:57

        Yep ! Pretty high price for it now!

        I'll just cross my fingers and wait 🤣

        • Pobman on 30/08/2021 - 14:25
          +1

          As per previous comment why on earth would they bother to fulfil the deal now? No point on their side at all.

          • Gomo on 30/08/2021 - 21:56

            @Pobman: I've had some luck in obtaining from a random Facebook market place listing ! Near new g30 excellent condition + lock + Segway helmet $750 !

            Not as good as the $620 delivered scooter I was hoping for but times up scoot city 🎊

            Have lodged to get a refund now

            • Gomo on 11/09/2021 - 09:37

              @Gomo: Still waiting on refund they've told me 7 - 10 business days 👀

              • Gomo on 13/09/2021 - 13:17

                @Gomo: Got a response!

                They are short staffed due to lockdown and I got a reply saying they will follow it up.. but the email also said they have now received stock so I've told them send me the unit.. but only if you are going to send it this week.. I'm done waiting!

                Let's see what happens 🙄

                • Pobman on 14/09/2021 - 12:37

                  @Gomo: Only got my refunds after starting the dispute process.

                  • Gomo on 14/09/2021 - 17:48

                    @Pobman: They told me they will confirm if they will send the unit tomorrow if not they'll refund me.. let's see!

  • Gomo on 16/09/2021 - 20:04

    Well it's official, they've asked me for all my shipping details and have told me I will get courier notification shortly once dispatched!

    I'll post again when / if that actually occurs!

    • Gomo on 17/09/2021 - 20:30

      Toll IPEC Shipment notification received today ! Its on the way ! Estimated delivery 21st September!

      Items

      (length x width x height x weight x quantity)

      Carton

      122.00cm x 23.00cm x 62.00cm x 19.00kg x 1

      Items: 1

      Total Weight: 19kg

      Total Volume: 0.174m3

      • Pobman on 17/09/2021 - 20:50

        Fingers crossed they have not shipped you one of the many fakes! lol

        • Gomo on 18/09/2021 - 06:54

          I've got a legit one here already so will definitely be able to spot any differences when the other arrives!

          Its been a looooong wait that's for sure!

          • Pobman on 18/09/2021 - 15:32
            +1

            @Gomo: Usually the easiest way to be sure if use the official app, though most are obvious just from looking.

            Given the new price has gone up so much you can sell it for a profit already :D

            • Gomo on 18/09/2021 - 19:47

              @Pobman: I think I will keep onto both haha

              Currently have
              1x ninebot max with 350km
              1x mi pro 2 with 418km

              I guess having a 3rd will be fun so my neice and my wife can ride with me 🤗

              • Pobman on 18/09/2021 - 20:37

                @Gomo: Not sure what my Max got to, it was over 1000km… got the Emove Cruiser in July and that's at about 1300km now.

  • Gomo on 22/09/2021 - 18:24

    Still waiting Shipment stuck in Tolls Logistical Nightmare now..

    Etrader loaded (priority) 17 Sep. 2021 08:02 pm In System
    Freight pickup 20 Sep. 2021 05:09 pm Sydney
    Scanned into depot 20 Sep. 2021 05:27 pm Sydney
    Scanned into depot 21 Sep. 2021 04:19 pm Sydney Unsorts

  • Gomo on 23/09/2021 - 14:51
    +1

    Today it arrived!

    And guess what they've sent the ninebot max kickscooter g30L

    😅

    I'm not going to bother doing any returns and will leave it at that because my original order back in December just has on the invoice

    Ninebot Max.. nothing else !

    I haven't opened the box yet I'll just message them first to clarify they've sent me the right one.

    • Pobman on 24/09/2021 - 08:00

      Lol I was just about to post somebody in the Facebook groups got shipped a L model after all this time rather than the right one. Personally I’d be annoyed as hell, the L would be far too short for me. They absolutely have not sent you the right one, but the fact they sent you anything other than a Mearth is a miracle… if you like it fine, but the smaller deck, lower bars, no inbuilt charger and shorter range would be a no from me.

      • Gomo on 25/09/2021 - 09:00

        Yeah that was me hehe!

        Correct at least a ninebot anything arrived! And as I said in the Facebook page I'm okay with it because I already own a max and the price I paid with scoot city was $600

        Won't be finding any deals for this particular model at this price point anytime soon anyway!

        Very long wait but interesting end result haha!

Login or Join to leave a comment
Login Join