According to the previous owners, my house was connected to NBN HFC network about 4 years ago, but I still can’t get NBN.
It's my current PPOR which I purchased about 3 years ago.
Current street address is #42, and neighbor is #40.
I’ve been paying $80/m to Telstra for an unlimited ADSL2+ connection because NBNCo and all ISPs show it is my only option for internet. I could go 4G or 5G but according to the coverage map I am about 5 meters away from being able to receive 5G home internet, so Telstra won’t let me sign up.
Last year I got sick of slow internet and asked Telstra if I could get NBN. They said my house didn’t exist according to NBNCo so I had a look on their website.
NBNCo think my house number is #40 and my neighbor’s house is #40A.
I was instructed by Telstra to submitted a new development application on the NBNCo website last year, uploading survey plans, proof of ownership of property, lot/plan details outlining the correct location and address. A few weeks after applying I had no less than 4 different contractors knock on my neighbor’s door (#40) wanting to to check my house a new NBN connection. All of them were surprised and confused that the addresses were wrong and saw my house was already connected to the NBN network. They opened up the grey box outside and did a signal test on the coaxial cable to verify the signal was there. All said yes, I am good to go – just get your ISP to order a new NTD for self install. I am missing the Arris CM8200 box inside – which I believe the previous owners removed then lost when they moved house.
My "new development" case was approved all in mid-Feb 2021. NBNCo sent me letter saying my house is now is ready for me to sign up to an ISP of my choice. I notice the map still hadn't been fixed to send them a message about it…it's been 6 weeks, no response and still not fixed.
I've now signed up with TPG who think my address does not exist (again). I tell them the confusion about #40/#42/40A and they find that #40 has two ID’s allocated and one of them is currently in use (my neighbor). Send TPG more information to prove I own #42 (the house that still doesn’t exist according to NBNCo).
NBNCo have now identified the correct ID and told TPG which one I need to connect to but want to charge me $300 for a new connection? Why does NBNCo need to charge me another $300 for a new connection if I’m already connected? What will they do for the $300? Install a box and cable that's already there?
TPG connection status is currently ‘on hold’ waiting for NBN and they told me to call the 1800 NBNCo number. The 1800 number is useless - I believe it is an unmanned phone recording as none of the options lead to an operator. I’ve been sending messages through the NBNCo New applications portal but they nobody is responding.
I also believe there is a shortage of these Arris boxes at the moment anyway. So sick of this, why is NBNCo so incompetent? Am I being blackmailed into paying $300 because it’s part of the process, even though I’m already apparently connected to NBN? WTF do I do now? I can't speak to anyone at NBNCo and the only way TPG will connect me is if I pay the $300 NBNCo is asking for, keep using my ADSL2+ or upgrade to a 4G connection.
Try another ISP. TPG is not the only middleman for NBN.
A similar situation happened for a client but I went with Aussie Broadband. The process took a while (over a year) but they contacted NBN and took care of everything.
After 1 month then you can go back to TPG (but why).
Because you submitted a "new development" premise. NBN will charge this to ISP which gets passed on to the customer.
If what the previous owners said are true and the Arris box is the only thing missing, you can just grab one off Gumtree or borrow someone's Arris (neighbours?) and connect it at the socket at your house and let the ISP detect it.