No contract and Aussie support.
The offer includes: A broadband data service over the nbn™ for residential use. $89 per month for the first 6 months, then $109 per month.
Typical busy period download speed 208Mbps
nbn FTTP & HFC Unlimited 250/25 $89/Month for 6 Months (Save $20/Month) @ Mate
2590
Twix on 01/03/2021 - 18:18 letsbemates.com.au (7567 clicks)
Last edited 15/03/2021 - 23:11 by 1 other user
Last edited 15/03/2021 - 23:11 by 1 other user
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Why? There's so many no contract offers out there.
I’m not with NBN, I’m on opticomm and we have a very limited range of providers.
$99/monthly for 250/25 was the cheapest with Harbour.
Why haven't you got NBN yet? Any particular reason for being with Opticomm?
@virhlpool: Opticomm falls under the NBN adequately served policy.
Put simply, "Adequately Served" means that certain locations around Australia that have access to high-speed fibre networks will not be getting the NBN.
@Twix: This is similar to the South Brisbane Exchange if i recall, had a Telstra precursor of NBN there that is all fibre and basically never breaks, a bitch to get setup though
@virhlpool: friend of mine lives in an opticomm estate. you dont get a choice… bit of a rort really.
but Aussie Broadband reportedly just started serving opticomm estates now so at least theres one good choice there
So over 12 months you'll pay the same as this anyway
Bad! We don’t sign contracts anymore.
Contract? for NBN? Didn't know they existed outside of TPG…
Pretty sure for hfc customers, both existing and new, you can’t move to another provider until the hfc chip shortage is resolved.
They can take your order but it will be on hold.If you have everything set up and it's just a matter of a transferring provider it's not issue. Only a problem if it's a new set-up or you move in somewhere and the previous owner/tenant nicked off with the NBN box.
That’s what I thought too. I’ve been on hfc for over 2 years. In my case Telstra has to put the order on hold until the hfc chip issue is sorted out, regardless of existing and working hfc infrastructure.
The reason they give is churning to a new provider is a disconnection and a reconnection. Nbn won’t allow that without stock of hfc chips.All rsp’s should really state that in their promotions.
@s-h: sounds strange. Thought the chip issue only caused a shortage of NTDs at home. If you already have an HFC 'modem', why would they stop you? Then again NBN…. although I wouldn't be surprised if it's a Telstra stuff up
@Twix: Twix, does Mate allow existing hfc customers move to this promo with the hfc chip shortage in place?
@Twix: Completely agree, they should. Probably need a rep of Mate to confirm but I don’t think they can process these hfc orders until chip issue is resolved.
It’s nbnco that’s restricting them.@Twix: Nbn co did agree in their statement to honour existing orders in the system (in early Feb) and also orders that meet certain criteria - medical, copper disconnection, no service, etc.
Dunno, just seems weird why they would stop isp churn if you have a working ntd box.@s-h: I got a comms internally that said they were no longer honouring in-flight orders (work at Telco), which is a massive pain. Had a bunch of orders be cancelled out from under me by NBN :(
@Twix: It would be NBN Co rejecting the order if anything, you could probably log a complaint directly with NBN Co about it and have a discussion with the case manager, show them the NTD ID etc, it's always messy though
NBN will resume HFC orders in May or June.
For existing HFC customers you can swap providers, I would know since I literally swapped from Tangerine to Superloop 2 weeks ago.
Same, telstra to spintel
I'm on HFC, signed up to this deal last night. I brought my own modem and the service was activated at 10 am this morning. Getting a solid 225 down and 23 up. I was very pleasantly surprised
Who signs up for a contract on NBN? So many choices wothout a contract.
Actually with Opticomm, which this deal might not provide anyway!
Wow amazing deal, I’m with Telstra on NBN100 for $90/mth and I’d love to take this deal up but I’d have to pay the Telstra modem out :(
In the same boat but still within the 30 days satisfaction guarantee period. Do you reckon I can cancel and then sign this promo?
Yeah you can cancel with no fees as long as you’re within 30 days if your service being connected. Just beware you have to make sure that Telstra fully cancel your service before you sign up to another NBN provider as if you sign up to another NBN provider without having your Telstra service fully disconnected then you breach the T&C’s of the 30 day satisfaction guarantee. Also I’d recommend going in to a Telstra store to action the satisfaction guarantee as they’re online customer service is garbage.
Thanks for the advice. How long does it usually take to connect with Mate? I can't afford to have no internet as I am currently WFH
@bestbarginever: There won't be much down time if any. The only thing you maybe have to do is change your router WAN config settings.
I got the same plan but not in contact however this is only 6 months. Until 250/25 cost the same I won't change
Telstra on NBN, probably the worst value on both performance and value now.
Agree and don't know why they have the cheek to charge more and force their "smart" modem down people throats
Telstra smart modems are used for support reasons, guaranteed TC-1 VoIP and 4G fail over.
Disagree if you negotiate while you are still on cable before moving you can get smart modem Gen 2 for free, month to month contract $90 including local calls unlimited plus Sim backup in case your nbn fails comes with modem
ACCC recent figures peak hour speed increased by 24% beating even ABB
I hardly use their customer service because most of the time the connection is fine
Was on 93/32 top tier plan auto increased back to 100/38 not bad
I disagree
I'm with Telstra on $90 PM
got free Modem 2.0 - 4g if there is any downtime was a big seller for me
Free platinum speed boost (usually $30 pm)
free phone
Telstra rewardshad 0 issues since I had it
wouldn't swap for few dollar saving over 6 monthsAgree with you. Got the same can't make me to switch to anything else.
Any current user seeing this - are they worth the switch? Any bad experiences?
I only have FTTN so can’t get those speeds, but I have their 100 mpbs plan and they are great, also super easy to switch. I obtain 77mpbs which is great for where I live as I only saw 45mbps with Telstra evening plus plan. Also Telstra have limited FTTN plans to 50mpbs. So yeah I recommend them! A genuinely good company with great customer service and a good price. Have had zero dropouts.
I am with them for mobile and FTTP (Saves 10 bucks a month).
Absolutely no issues when I switched and it's been great so far. I get close to the 50mbps throughout the day on 50meg plan.
How's the mobile coverage? I understand they are with Telstra (not full network) and I am currently with boost but thinking of switching to mate because I already have NBN with them.
I have no issues, was with Aldi before them. Same same.
Fine, I had to move back to Boost because like Aldi, they don't do VoLTE or WiFi calling.
I second Edamamme comment, Mate a great company to deal with it. Never had any issues
Ever since they moved from Vocus to Wireline, the internet connection has been extremely unreliable. We had almost a full day outage shortly after they migrated.
I'm considering switching away…
I just helped someone connect to Mate today. When I do a tracert the core hops are all Vocus.
I'm with mate as well. Even though i'm on FTTN, they also updated their plans to 100/40 as well and after that switch I had 93/35 speeds https://www.speedtest.net/result/11002568090 . I'm about 330 metres line distance from my node/pillar and have got spot on 100 mbps downloads the past.
I’ve used mate as well for fttp and hfc, had no issues with them. Only moved across to superloop to take advantage of their 6 month discount.
I had hfc and was fine for the first few months but then would throttle from 9pm… The customer service was really nice but ultimately there was nothing they could do and suggest I switch to another provider… Did so, and haven't had an issue since.
Mate that's no good
Same issues we had, and yeah great customer service but not much they can do (HFC is pretty crap anyways). Had to change to Vodafone due to financial reasons, and haven't had any issues so far.
Would've liked to stick it out with Mate but they don't have that much control when it comes to HFC, so can't blame them.
That's not completely true. If they don't buy enough CVC at the PoI, then it is totally in their control.. Yes, I know how HFC works, congestions, nodes, etc. BUT that is no excuse for buying crap all CVC..
Yes, I know how HFC works, congestions, nodes, etc. BUT that is no excuse for buying crap all CVC..
If the bottleneck is at the node then how can it be ever fixed with CVC?
used to get peak hour congestion when I was with them (HFC). quality of streams quite bad around 8pm.was much smoother after I switched to Aussie Broadband. I'm with Superloop now and it's great as well.
Sounded like a good deal until I heard about the HFC issues. I've moved between Aussie & Superloop and never had any seed issues over HFC with either. I'll stick with these providers!
I am with mate on the 100/20 plan and get 105mbps during peak on FTTB. Very happy with the service so far, it's been a couple of months since I joined.
105? Hows it possible. Cant get that speed in FTTC :|
NBN and ISPs have made some changes and you can get around 109Mbps on FTTN/B/C/P and HFC.
@Twix: Not for me, F..U. FTTN
1.7km from the F..n …. N.B.N. Node!! that distance shouldn't be allowable in their design
I'm a full cream, real Gillard-era FttP nbn, so every provider is awesome.
That said, mate have been wonderful to deal with.
Rudd-era.
Back of an envelope era.
More likely Gillard era. Rudd was rolled in June 2010 before much of anything NBN was active
Connected via FTTC. I dont use telephone. So im simply paying $79 for 100/20 NBN with no landline. Getting above 90 Mbps in peak. No complaints so far. Im even thinking of getting Mate mobile at this point as a combo.
I am getting 92.7/18.8 at 8.15pm. They’ve been pretty good for me so far.
I did have a major issue a few weeks ago (an issue at their end) and was frustrated by no support on a Sunday. Once Monday hit, I was able to speak to someone locally and they resolved the issue within a few hours.
Just as an update - signed up a few minutes ago. They seem a little amateurish and have already bungled my address (I already have FTTP in my building AND they have customers in my building but couldn't find my unit…). I had to manually type in my address AND somehow they then put my address several suburbs away!
Nice. Wish I could get that. Not crummy 40/7 FTTN for that I have to pay.
Yeah me too, if that. One of my main gripes is we have to put up with inferior F…n FTTN connections to save govt money… but the plans cost us nearly as much without being able to achieve the speed.
Wow, after moving to 250/25 on ABB last month, hard to go backwards….. Can't believe someone did it cheaper than $99 p/m
Is 109 afterwards
I'm on abb 250 too, abb is $129?
Aussie BB $99/month for 6 months. $129/month after.
@Twix: It's not offering me faster than "Home Fast" at ABB, it could be 100/40 or 100/20 — but I'm not moving anyway, I need a IPv4 /29 block that I already have and ABB is not likely to give me for free. Yes, I'm lucky, I still have a free /29 block on two different connections with my current ISP, pretty hard to get that now without paying an arm and a leg, if you can get it at all.
Mate offered faster, so I don't know what is wrong with ABB systems.
@affinity: Home Fast = 100/20 and 100/40 is listed on the Aussie BB NBN plans page under build your own. I have updated the deal description thanks.
Yeah a block costs extra.
Haha can really tell its better than 50/20? That's why I'm so afraid to try faster speed.
significant difference. if your internet usage maxes out at watching netflix, probably not
ABB is a complete rip off. All for a bloody call centre you don't even need to use. (well that's their fanboi excuse).
Wish they'd offer it with 40 upload instead… currently on 100/40 and seemingly every other HFC offering with faster download has slower upload. Oh well.
Should be 250/50.
This upload speeds by NBN is a shame.
government back then should have planned for the possibility of prolong periods where people are confined to their homes. FTTP to at least the capital cities.
Its to force people that want high uploads onto more expensive business plans
yea, i'm sticking with 100/40 too. (profanity) australian internet man. Just give us decent internet damnit.
I feel so sorry for you. Try 25/5.
been there man, pre-NBN was stuck on 1500 or whatever it was on ADSL2. I know it was rated to go up as high as 8000 but i don't think it ever went above half that. It''s a shitty deal we've got, but it's our fault for not electing Kim back in the day.
@magnitude: Yeah I shouldn't even look at these threads lol. Problem is I already have nbn, and best speed I can get is around 20mbps. Have been with Internode, Abb, and Belong and all the same.
damn where was this deal just 2 weeks ago? Signed a 12m contract w/ Harbour