I lost two $250 cards.
One of the cards is on Google chrome but I need the CVV number to access. I've forgotten it.
So even though t and C say I cant get it replaced can I still get recover some of the value with maybe an admin fee?
If that doesn't work can I access the one card from Google chrome?
The issuing bank is heritage.
Imagine a bank account where the passcode is written on the back. How silly would that be?
Do you have limited attempts or can kepe trying 001 to 999?
Like a PIN, some banks lock the card after a few failed CVV attempts.
If that's true, then maybe the OP could try entering wrong codes enough times to trigger the lock, then no-one else could use the cards either. Maybe that's enough to get a re-issue from the bank?
Well it can easily be lifted for normal cards after verification, but that might be harder for a prepaid card if there are no/little customer details to verify.
Just imagine the security issues if someone could just pay an "admin fee" to claim a gift card without knowing the CVV…
I have the Google pay zip card receipt that I used to buy it from 7 eleven.
Cool, you stole someone's phone and used their google pay…
Yep?
? I'm a long time ozbargain member.
Plus you need fingerprints to access it.
@brisdaz: I'm saying that you could be anyone, not specifically the owner of the gift cards.
There's a reason why every gift card says to treat it like cash as it won't be replaced. That statement is on every gift card!
@spackbace: Sure I'm curious whether that is law or not.
Just like most waivers are just to freighten you from consulting a lawyer….
@spackbace: Well not sure, most manufacturer warranties are only for one year but ACL gives you rights to a reasonable length of time which can be two years.
So I was curious if there was the same reasoning here. Australia is a nanny state right?
@brisdaz: No, you were wondering if there was an adult in the room who you could get assistance from in recovering your $400.
Guess what? There isn't.
You lost $400 cash, and it ain't coming back
Australia is a nanny state
adult in the room
Yep, that's what I said. Australia is a nanny state so I was wondering if there were laws to protect consumers from themselves. Usually, it's justified based on an imbalance of power. You can't negotiate terms with the supplier as they're a lot bigger than the consumer.
When Australia introduced three-year minimum terms for gift cards what were your thoughts?
As mentioned above when manufacturer warranties are only one year but ACL gives you a statutory warranty of two years or a reasonable period of time based on what cost do you only access the manufacturer's warranty for one year? If it's one to two years do you pay out of your own pocket to fix a product?
By the way thanks for posting your opinion.
@spackbace: I was expecting a more considered reply!
I haven't added the bit about business models yet.
@brisdaz: I wanted to give a considered reply which is why I was late and then I got distracted by other things. So yeah sorry for the late reply.
If you wish to take another six weeks to reply feel free.
If you want to help me personally then the cards actually expire in two years so January 2022.
Otherwise if to help the community then there is no time limit on discussion.
@brisdaz: If you have receipt then it shouldn't be too hard to reissue some numbers. It might cost say $50 to a $100 but better then losing the whole amount.
@brisdaz: They're.
Gone.
No one is reissuing you a gift card because, as it says on the back, you should treat it like cash ie don't lose it…
There are some retailers that don't require CVV, not sure off top of my head but have seen before
When Shopback giftcard portal was first released, it did not need CVV.
I know Energy AU does not ask CVV when you pay bills. So it may be a similar setting with other energy companies. Just try to prepay account.
Only issue is I don't know the credit card number or expiry date.
The CVV number is used to access it.
Right, well hopefully for you your browser will not lock you out after too many incorrect attempts for the CVV. Try through 001-999.
Once, on the day before Christmas, I found two gift cards in a shopping trolley in the rack worth a total of around $400. Looked to me like maybe somebody bought the cards as presents but the cards were small and were easily missed when packing groceries in the car.
So I returned them to the supermarket guessing they were where they came from. But the poor girl on the customer service desk seemed to have no idea what to do with them. I told her to keep them in case somebody came back looking for them.
Sure, could have easily kept them for myself, but couldn't do that to someone at Christmas.
Have you tried calling their customer service phone number 1800 701 224 (listed at the end of the T&C)