(Solved) Bought an Overpriced iPhone 12, Want to Return It and They’re Asking for Fees

The Informer on 06/02/2021 - 13:12
Last edited 06/02/2021 - 15:33 by 2 other users

Hi,

So I was looking for an iPhone 12 128gb and saw an ad here for an iPhone 12 64gb at becextech and went to their website to look around. The website is so messy and unorganised. Then I saw an iPhone 12 128gb and I purchased one (at least what my eye saw). I thought they had the cheapest product so I went ahead and bought it.

Then I received the phone and open it to see that I accidentally ordered the wrong phone and got the iPhone 12 mini 128gb and paid $1338.95, of that, $74.50 was charged for shipping from NSW or VIC to SA. I feel I got ripped off for being charged that insane amount just for express shipping of under 500g. I then go and look on Officeworks and they’re selling it for $1277. 😑😑so not only did I pay $62 more for the phone, I also could’ve gotten it a few days before having to wait for shipping.

The next day I ask the support team to proceed with a return of the product as they have a peace of mind policy.

“BecexTech also offers 14 days POM(Peace-Of-Mind) return policy. All POM returned product will incur charge for re-stocking fees. The charge may varied depending on the item condition. However, BecexTech reserve the right to refuse the return if the product is not in reasonable condition.”

They respond saying “that it would be an expensive process for both of us to organise a return” and they said that if I keep the phone they’ll give me $20 as a partial refund gratitude to keeping the phone.

At that point I just wanted to return it because I felt unhappy with the overall experience. So I offered to pay the postage back to them at my expense. Then they said “we will charge a restocking fee of 10% and the return postage is non refundable” I thought they must’ve been joking or something, but 10% ($134) restocking fee is mad. Bare in mind I haven’t even opened the phone it is completely sealed and perfect as the way it came to me. At this stage I started to get worked up because of this, I feel like I’ve been overcharged for the phone, and now I have to take a loss of $134, and the return postage. My overall net position is -160 for ordering and returning a phone, to me it’s a lot money and many hrs of work. 🤬

I thought to myself, is this even legally possible? If I go to a major retailer here anywhere in Australia and the packaging is perfectly intact they’ve never charged a restocking fee.

So here’s where I need some help. Can I argue for the restocking fee to be waived? If yes, And with what evidence can I use in my defence?

EDIT: Alrighty.

Lesson learnt. What I can say now is that I took a big FAT L. I’ll just take this an expensive lesson, one that has taught me to read the label before clicking the PAY button and never again impulsively buy things without reading the T&C’s.

Thanks for the responses everyone, I will be wiser next time.

Happy Bargaining

Mobile

Related Stores

BecexTech
BecexTech

Comments

  • deme on 06/02/2021 - 13:15
    +51

    grabs popcorn

    • bdl on 06/02/2021 - 13:27
      +28

      grabs overpriced iPhone 12

      • spackbace on 06/02/2021 - 15:54
        +23

        "overpriced" is superfluous in the same context as an iphone ;)

    • original15 on 06/02/2021 - 13:46
      +22

      Grabbed choc top by mistake

      • Seraphin7 on 06/02/2021 - 14:39
        +21

        Now candy bar won't take it back.

      • Fobsessive on 07/02/2021 - 23:27

        Overpriced choc top

  • oscargamer on 06/02/2021 - 13:18
    +58

    No-one forced you to buy the phone

    The price and spec and T's and C's were on the website

    All on you OP

  • Ughhh on 06/02/2021 - 13:19
    +50

    I thought to myself, is this even legally possible? If I go to a major retailer here anywhere in Australia and the packaging is perfectly intact they’ve never charged a restocking fee.

    Oh boy. Look up change of mind returns via ACCC. They don't need to accept your return.

  • Richfield on 06/02/2021 - 13:20
    +36

    I thought to myself, is this even legally possible?

    Yes.

  • unco on 06/02/2021 - 13:26

    Thanks for informing me.

  • AndyC1 on 06/02/2021 - 13:28
    -1

    Go and look at the Hardley Normal sales terms for returning stock, good luck.

  • Dack Smith on 06/02/2021 - 13:34
    +19

    Learn to read

    It’s good for you

  • Rukiata on 06/02/2021 - 13:37
    -5

    Your fault. your loose. Keep it or sell it, dont bother returning it you will get scammed.

    • solidussnake on 06/02/2021 - 13:47
      +17

      He's loose ? how do you know that's a bit private !

      • ChocStrawberries on 06/02/2021 - 15:53
        +8

        No, he HAS a loose. Whatever that is.

        • Boomstick on 07/02/2021 - 11:23
          +1

          Have to get me one of those, sounds like I could be missing out.

  • Sum-Ting Wong on 06/02/2021 - 13:38
    +5

    I accidentally ordered the wrong phone

    Cop it on the chin and move on OP.

    If you don't want to keep the phone, then return it and hope that they process the refund promptly (less return fees).

    Otherwise you could try selling it on gumtree for cash.

  • pharkurnell on 06/02/2021 - 13:41
    +19

    Enjoy your iPhone 12 mini 128gb

  • dscott85 on 06/02/2021 - 13:42
    +21
    1. Buy the wrong product
    2. Ask to return change of mind purchase
    3. Told about restocking fee & no refund on return postage by seller
    4. Be unreasonable
    5. Complain on the internet
      ..
      ….
    6. Promise myself to read product description before purchase next time & learn about change of mind purchases under ACCC
    7. Enjoy my iPhone 12 mini like a big kid
  • CyberMurning on 06/02/2021 - 13:44
    +29

    This. People falling for bexectech again and again because they are on top of Google search (cheapest item price) but charge high shipping fee

    • TilacVIP on 07/02/2021 - 08:56
      +12

      Bexec Tech, oh yeah, I remember that mob, the one that displays lower prices than others but makes up for it & then some with ripoff delivery charges… yeah, avoid like the plague.

  • Hybroid on 06/02/2021 - 13:44
    +26

    My overall net position is -160 for ordering and returning a phone, to me it’s a lot money and many hrs of work.

    Interesting you value your time and money and not theirs that you've wasted because of your own error. The restocking fee was clearly advised to you on purchase as you quoted.

    There's no recourse you can take really, yes it's perfectly legal and in fact, they don't have to accept your return at all in the first place.

    Also, who on earth pays $75 delivery for interstate? Was it delivered by trained doves?

  • solidussnake on 06/02/2021 - 13:46
    +5

    Bet its an import too so doubt it will have the 2 Year Aus warranty and no… change of mind doesn't warrant the customer getting a refund actually.

    • Hybroid on 06/02/2021 - 13:51
      +9

      Never change ChiMot. One day your Apple hate will transform into a beautiful butterfly.

    • FireRunner on 06/02/2021 - 13:54
      +2

      Not agree it's op fault. Full stop.

      How is it not OP's fault? Didn't check properly what they were buying

      • TilacVIP on 07/02/2021 - 08:58
        +1

        I think what he meant to say is, "I don't agree. It's OP's fault, full stop" :)

        • smartazz104 on 07/02/2021 - 12:24

          Well he should have spent more time on the topic at hand instead of posting drivel.

        • FireRunner on 07/02/2021 - 13:34

          Why punctuation is important

    • Puglife on 06/02/2021 - 15:10

      I moved to Samsung as I couldn't justify paying up to $500 more for basically the same product. No regrets, happy with my Samsung. I won't buy Apple or Nintendo products for this reason. Also the same reason I dont shop at Harvey Norman or E.B games…
      A pointless stand but I stand by it…
      However if I purchase something and its my mistake or I find cheaper, I cop it on the chin and consider it an expensive lesson and hope I learn from it and research better.

      • Quantumcat on 06/02/2021 - 17:44
        +3

        Nintendo is not really the same thing - you can't play exclusive Nintendo games on another platform. So it isn't like you're paying extra for the same thing, it is a different thing.

        • Puglife on 06/02/2021 - 17:59
          +4

          Even 3rd party games? Games like The Witcher, which is inferior on the Switch and many years old. $15 on every console but $80 on the Switch. Also, how can you charge full price for a port from another console and barely any changes…
          If people want to pay it…go for it…I just don't support companies with ludicrous price tags…

          • Quantumcat on 06/02/2021 - 18:37

            @Puglife: If you're going to only play 3rd party games you can do it on a PC for very little. It would be ridiculous to buy a Nintendo console if you only wanted to play games that are available anywhere.

            If you want to play Nintendo games though you need a Nintendo console.

            It would be like deciding whether to live in a mansion in Potts Point or in Dubbo. It should go without saying that if you have no family, no hobbies, no jobs and intend to stay inside your house for the rest of your life you wouldn't buy a mansion in Potts Point - it's a given that people who are considering buying a house there have a reason, job, hobbies, family etc. Just like it is a given that if you are considering buying a Nintendo console it is because you're interested in Nintendo games.

            • Puglife on 06/02/2021 - 18:46
              +1

              @Quantumcat: They are still greedy as everything should devalue over time unless it's limited. A 10 year old game is not worth the original price…
              But hey, if we pay it, then they charge it. Its a brilliant business strategy and it works.

              • FireRunner on 06/02/2021 - 19:30
                +4

                @Puglife: It’s just supply and demand. Games sell high so why should they drop them. Second hand market retains much of the value too.
                I have more of an issue with big publishers like EA and Ubisoft filling games with micro transactions

      • SydStrand on 06/02/2021 - 19:36

        I won't buy Apple or Nintendo products for this reason.

        What's the Samsung to Mario or Zelda's iPhone?

      • pandas on 07/02/2021 - 23:26

        Cool story

  • rompastompa on 06/02/2021 - 13:49
    +4

    At least it's not a 50% restocking fee ;)

  • holdenmg on 06/02/2021 - 13:55
    +4

    The problem seems to be you have misordered and allowed the price to dictate what you ordered.

    When I looked at Becextech website there is opportunity to review your Cart that shows the Product Specifications and the Delivery Charge.

    While you say the Phone is still new and sealed, you can expect Becextec would incur costs and loss in restocking your return. They would need to open and examine the phone and as a consequence could only then reoffer as open-box or used.

  • ChipsChicky on 06/02/2021 - 14:04
    +2

    You got the wrong Informer

    Ask them to give full store credit instead of money back, without restocking fees, and buy Iphone 12 from them on good price, if it works.

  • deme on 06/02/2021 - 14:04

    In all seriousness OP:

    “BecexTech also offers 14 days POM(Peace-Of-Mind) return policy. All POM returned product will incur charge for re-stocking fees. The charge may varied depending on the item condition. However, BecexTech reserve the right to refuse the return if the product is not in reasonable condition.”

    Go look at their website and find out if they specify what the restocking fees are.
    "All POM returned product will incur charge for re-stocking fees. "
    "The charge may varied depending on the item condition."

    Leads me to think this means if they item has been opened or used.

    "BecexTech also offers 14 days POM(Peace-Of-Mind) return policy."
    This wording leads me to believe you can return it for change of mind.

    If you haven't done this already:

    Tell them the item is unopened and them how to justify the restocking fee.

  • DashCam AKA Rolts on 06/02/2021 - 14:05
    +2

    Change of mind; they don't have to take it back, so they can set their own terms and fees.

  • garetz on 06/02/2021 - 14:12
    +4

    This is not a court of law, there is no defense, as there is no case before a court.

    If that is alot of money for you, maybe you should be more careful before ordering expensive phones from overseas.

    • deme on 06/02/2021 - 14:16
      -1

      This is OzBargain mate.

  • Godric on 06/02/2021 - 14:29
    +12

    Are there iphones that aren't overpriced?

  • brendanm on 06/02/2021 - 14:30

    Another entitled op. Many such cases.

  • holdenmg on 06/02/2021 - 14:32
    +1

    If you paid via Paypal and activated refunded returns and still want to return it, have a look at:
    https://www.paypal.com/au/webapps/mpp/returns
    that may contribute something to your return postage costs.

  • Jimothy Wongingtons on 06/02/2021 - 14:32
    +2

    I want your gun and (ozbargain) badge on my desk by 6pm.

  • 4rcane on 06/02/2021 - 14:35
    +1

    You complain about over paying by $140 yet seem willing to pay $140 just to return it.
    The expensive delivery probably included insurance for $1k+ item.
    If you choose to resale it, there's also the 10% commission you have to pay as well, so pointless.
    Noone is going to buy it from you for full retail price. They would probably demand at least $100 discount

    Just use the phone as you intended to buy it and view this as a lesson to spend more time shopping.
    You often hear this sort of complaints on this website. People missing out on a bargain and think they've been cheated.
    You should've shopped around. They don't sell them at the same price. Some $100 more, Some $200 more. Some are willing to overpay if they could get it early or near where they live

    I recently purchased an ipad pro and thought I got a bargain thinking I got the 2020 model. Turned out it was the 2018 model and felt cheated. The model was listed on the ad, but I screwed up and thought it was the 2020 model. While I didn't get a bargain, I purchased it at average price and the 2018 model isn't that much worst than 2020, so instead of whining to the seller I just kept it to use

    • hawkeye93 on 06/02/2021 - 16:30

      It doesn’t have a photo of the camera? Would recognize immediately the older model.

  • iNeed2Pee on 06/02/2021 - 14:40
    +10

    If only you used the same amount of effort in your purchase as you have arguing for the return…

    Than you might have made the correct choice.

  • PissLUR on 06/02/2021 - 20:46
    +1

    I am confused. So did you order the wrong model?

  • holdenmg on 06/02/2021 - 22:01
    +1

    Apparantly size does matter.

  • heRyDrOiLicaVO on 07/02/2021 - 09:58
    +6

    tip for next time, buy direct from apple. they have one of the best no questions asks returns policy - no fees, no questions, just send/take it back and get another one. 14 day returns period starts over again.. repeat if you really need to. towards the end of 2020 they extended the 14 day return period to a couple of months 'because of covid' ..

    • verio on 07/02/2021 - 16:24

      I agree but they have an extended holiday return policy every year, COVID is not related.

    • ntt on 08/02/2021 - 13:20

      so you're saying if you return 27 times you will get a whole year using for free?

  • Blue Cat on 07/02/2021 - 10:04

    Just wait until OP discovers dropshipping… lol

  • mrvaluepack on 07/02/2021 - 10:49
    +5

    Wow, being a retailer in Australia sucks. Imagine having to deal with customers like this on a daily basis.

    • justwii on 07/02/2021 - 13:55
      -3

      Well then try to be a good retailer and not to sell things at inflated prices, simple as that.

      • mrvaluepack on 07/02/2021 - 15:22
        +4

        FYI - businesses are not charities.

        • justwii on 08/02/2021 - 01:04
          -2

          Thank you, but you have added nothing new, so whats your point?
          Bad retailers get bad customers, they literally ask for that

          • mrvaluepack on 08/02/2021 - 06:59

            @justwii: Please read up on economics, business & trading before commenting further.

            Aim of a business is to maximise profits. By your definition, Apple must be a terrible retailer because their margins are huge.

            • justwii on 08/02/2021 - 15:26
              -1

              @mrvaluepack: You can stick with your business definitions but it is irrelevant. You are just trying to define the meaning of business while I am talking about the means. Both a good and a bad retailers are maximizing their profits, but one achieve that by good services, RRPs or even at no margin to gain good word of mouth, while the other inflated prices with a website full of baits and traps.
              So don't complain the customers are bad when the retailer is not doing any good. And yes Australia does not welcome bad retailers.

              • Ughhh on 08/02/2021 - 18:20
                +1

                @justwii:

                inflated prices with a website full of baits and traps.

                What kind of baits and traps in this case?

  • Okayy on 07/02/2021 - 10:58

    Thanks for the post! Not buying off BecexTech.

  • Janko on 07/02/2021 - 12:53

    Well at least when they pump up the shipping to advertise the lowest phone price, the 10% restocking fee is less.

    • truetypezk on 07/02/2021 - 18:30

      But you will lose out 100% of the so called original shipping instead of just 10% if it is item price. They can sell the phone for $1 and charge $1000+ for shipping and offer a return without any restocking fee but of course no refund on original shipping cost.

      • Janko on 10/02/2021 - 09:01

        I totally realise you'll be worse off - was trying to give a glimmer of sarcastic brightness :)

  • ripesashimi on 07/02/2021 - 13:50

    I'm making tea.
    OP, seeing all these harsh and cold responses, what do you think?

  • justwii on 07/02/2021 - 13:52

    Can't believe you only realise it AFTER receiving the phone. It might be impulse buying but shouldn't you at least double check what you just ordered after paying and so you could stop them from sending the item?

    Try to see if swapping for the non-mini version and pay the difference can minimise your loss.

  • Windows98 on 07/02/2021 - 15:37

    $1277 for an iPhone mini. Lols.
    Apple are just taking the piss at this point, right?

    • daddydirtsurfer on 08/02/2021 - 11:28
      -1

      Just paid that price for iPhone Pro Max 512GB.

  • PixelPaul on 07/02/2021 - 15:40

    it's customers like this that cause me so much trouble with my business.
    they simply do not read product descriptions, so annoying.

  • ribze1 on 07/02/2021 - 15:58
    +1

    Your first mistake was buying an iphone

    • ntt on 08/02/2021 - 13:16
      -1

      2nd mistake was buying an iphone

  • redslert on 07/02/2021 - 16:37
    +2

    Don't understand why didn't buy direct from https://www.apple.com/au/shop

  • coffeeinmyveins on 07/02/2021 - 19:21

    You paid 4.5% more and you're calling it "overpriced"?

    No-one forced you to buy the phone, why should the company be inconvenienced because of your inability to research?

  • No ONE on 07/02/2021 - 21:36
    +1

    Some credit cards if paid through (AMEX) can provide peace of mind in case you change your mind.

  • CocaKoala on 08/02/2021 - 13:28

    $74.50 was charged for shipping

    I'd have aborted the purchase the moment I saw this ludicrous shipping fee. This business is obviously extorting people in the name of shipping. They're among the lowest form of scum in my books.

    Truth be told, I'd have aborted the purchase when I saw iSomething in my cart. But that's me. ¯_(ツ)_/¯

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