Has Anyone Used OCCOM as a Provider?

Lzjz93 on 17/12/2020 - 13:54

I'm living around Eastwood looking for a new longer term provider for internet. Probably around 1-2 years. I really value customer service as I don't want to have to deal with slow internet and Optus and Telstra have let me down.

I've been eyeing down Aussie broadband and occom since they are the two that seem to have the better customer service. After talking to the live chat agent I was able to get some more value from occom in terms of pricing. However I just want to hear the opinions here about the ISP if there are any.

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Comments

  • scotty on 17/12/2020 - 14:32
    +2

    My in-law's place was on OCCOM for a few month because the apartment (Meriton) already came with their router, and there aren't really many choice for LBNCo.

    If you are on nbn, there might be other providers that you might want to consider. AusBB, Superloop, Launtel, etc.

    • zjz93 on 17/12/2020 - 14:55

      I see. Did your in law have any issues with them?

      • scotty on 17/12/2020 - 15:12

        In terms of internet connection? No issues, but that's just what I have expected from any service provider.

        In terms of customer service, you can only test out it out when you need to contact them, and I am often my in-laws' first contact in resolving internet problems (rather than the service provider).

  • Twix on 17/12/2020 - 15:16

    Is Opticomm, LBN or NBN available at this property?

    FTTN, FTTB, FTTC, HFC, FTTP?

    • zjz93 on 17/12/2020 - 16:31

      LBN. fttb i believe

      • Twix on 17/12/2020 - 17:05

        Aussie BB don't service LBN. My pick for LBN is Launtel or Leaptel.

        FTTB should deliver 100/40.

  • livealoha on 17/12/2020 - 15:17
    +1

    I currently have OCCOM due to limited choice in a Meriton apartment.

    Overall the connection has limited issues. I haven't had a drop out in quite some time. I initially had issues using VPN whilst working from home but that has improved.

    Their customer service is decent from what I have experienced. Overall not too bad.

  • Platinumtelecom on 17/12/2020 - 15:37

    I am a reseller for both, I would probably go ABB. Occom has good service but does require a bit of follow up at times.

    • Platinumtelecom on 17/12/2020 - 15:38

      Also Occom has a manual process to enter their order. ABB has automated provisioning of the service

      • zjz93 on 17/12/2020 - 16:32

        What do you mean by manual process?

        • Platinumtelecom on 17/12/2020 - 16:51

          You enter your order to their website and then someone manually processes the order. Just takes a little more time.

          With ABB once you order online the provisioning process starts.

          Not a big deal for you I guess.

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