Does Amazon call to verify purchases?
I purchased 2 items valued at nearly $1700 at 5pm yesterday. Then nearly 12 hours later a 4.45am I get a call saying they were from Amazon and wanted to check/verify the purchase. The call went to voicemail. I haven't returned the call but it feels like a possible scam. Surely Amazon customer service would know the local time zone of the customer and not call at this time.
Thoughts?
I am currently waiting on their live chat to verify …. question is if it’s not legit how did “they” get the details ?
access to your email/bank account
Turns out it was Amazon at 445am!!! Wow!!!
awesome service
Hahaha …. it was their "awesome service" which activated my Chuck Norris, DEFCON 5, code red scam sensors! :)
The cynic in us is a real thing
Getting a call with no consideration for the time zone of your customer is hardly an awesome service.
Call was possibly from Amazon USA? If so most Americans don't even know where Australia is, let alone what the local time is
In my utopian world, Amazon USA or wherever would be looking at their computer and could see the local time of where the order originated and then call at time when their customer is likely to be awake. I know that might be a bit much to ask but one can only live in hope :P
Maybe you should apply for a job at Amazon USA to kick off this utopian world. Reality never meets the marketing hype.
In a world where reality doesn't meet expectation, does that make it dystopian?
@discountguy: I don't know how many 4am phone calls you get to make you feel like an injustice or great suffering.
Each to their own how much they take in the marketing hype. Companies will sell you something for everything but what do you really need? I stay off social media because it serves me ads telling me what I want rather than I go researching to find a solution for a real problem that I have.
Maybe they did check, except they used "Austrian time" ;)
Most Americans have no idea, in my experience. They probably thought Australia was in Europe and so were working under the belief that they were calling you in the early evening, not some unholy hour of the morning. Even if their screen does show the local time, I doubt they'd care. They'd have a queue of these orders to confirm and would just be rolling through it.
Could be but they didn't start the call with Schönen Tag or guten Morgen?
real ozbargainers dont sleep…always scouring the web for their next bargain
I obviously don't have what it takes ;) Will be a wannabe foreva!
this. is. true.
I've had this happen to me a couple of months ago. It's a scam.
I called Amazon directly to verify and they confirmed that they wouldn't ask the details that the caller wanted (confirmation of delivery address - however they knew the last 4 digits of my cc and what I had ordered). Amazon changed my password on the spot. I also called my bank and they said it was likely a scam as well
I chatted live via Amazon website with them and they said it was them at 4.45am (and apologised) and that this chat would verify the order. I passed over no information. I was signed into my account. I have checked my account and there has been no new orders but will go change my password now and check my credit card just to be safe.
I purchased via the USA site and the call on my mobile said it originated from the USA. I just noticed you purchased from the AU site
Was it your first time ordering from the US site or was it an unusual amount compared to normal? I've placed thousands of orders and have never had such a call.
@apsilon: I ordered $1500 worth the phone on Friday, perhaps they thought it unusual but the Cyber Monday etc deals are meant to do that …. and now I'll probably no do the same till at least next year :)
delivered via prime or 3rd party?
3rd party
hmmm can be challenging to reconcile Amazon charges when there is multiple item in the order. They break down the charge into item amounts and don't even necessarily put them through the same day so when I attempt to recognise them its like having to put a jigsaw puzzle together.
Yeah, they seem to charge it the day it ships rather than the day ordered. It can be really annoying trying to figure out what's what.
If someone's calling me at 4.45am, someone had better be dying.
You did business with a cut-price overseas supplier and they called during their business hours. Not exactly surprising.
What tells you that Amazon AU is dealing with a cut-price OS supplier and not sourcing locally?
My mistake I thought you bought from Amazon US.
If you think Amazon is anything but cut-price, you have a strange conception of the world ;)
OK. Yes much better dealing with a cut price local supplier ;)
Likely due to high value order and minimal prior purchasing history is likely what sets off the call.
off topic but just as crazy, as a part of the Black Friday Deals I bought some coffee at $5 a jar, 2 different varieties plus some other bits n pieces. Today 1 jar of coffee come from Brisbane (to the Blue Mountains NSW) express post and is delivered by a 3rd party VIP courier in a car! Where's the money in this $5 jar of coffee?
call the number on the website to verify