FTTN - Switching from Superloop to ABB Question

coolrunnings on 27/11/2020 - 14:16

Hi,
I have FTTN with Superloop and I want to take advantage of Aussie Broadband's $20 off 100NBN for six months Black Friday Deal.
I've never changed NBN providers before. Superloop was my first NBN provider.

Here's the issues I hope people can help me with:

1) My wife teaches Uni online so we can't afford to have our internet go down for more than a couple of hours. ABB customer service warned me the transfer process can potentially take days. I've read elsewhere that actual internet downtime is minutes or hours for most people. Which version is right?

2) I see that Aussie Broadband has an option when signing up to ask to delay the transfer until a certain date. My wife finishes teaching on December 9, if I ask Aussie Broadband to delay the transfer, is that a good solution to eliminating the risk of a major outage?

3) Regarding Superloop - how does it work - are they notified that I've switched or do I have to call them to cancel as soon as transfer goes through? And how exactly will I be able to tell when I'm on ABB and not Superloop anymore?

4) Lets say I've paid Superloop for the whole month already but only have used a week of internet by the time I cancel. Do I get a refund of some kind? (Or, if Superloop's payment system is retroactive, will they charge me for a whole month if I cancelled after a week?)

5) Is there any chance Superloop will simply match ABB's plan discount if I call them and ask them to match it, rather than making me leave them and start anew (and probably come back to Superloop on another deal in six months)?

Thank you.

Internet Broadband nbn

Related Stores

Superloop
Superloop
Aussie Broadband
Aussie Broadband

Comments

  • Sum-Ting Wong on 27/11/2020 - 14:40
    +2

    1) happy wife, happy life. Delay the transfer until after Dec 9 unless you like living dangerously.

  • Twix on 27/11/2020 - 14:41
    1. are you changing the internet or internet and phone?
    2. that is up to you.
    3. SL will be notified and the service gets cancelled. When you're connected to Aussie BB you can access their speedtest page
    4. SL don't do pro rata refunds.
    5. I doubt it.
  • brokenglish on 27/11/2020 - 14:44
    1. They tell you it can take days to cover their asses in case you go nuts on situation outside their control.
    2. Duh.
    3. You just deal with ABB and make sure you tell them you have a currently active connection. Do not cancel Superloop before ABB is active. ABB should do it for you.
    4. No refund. Superloop do not pro rata. https://www.superloop.com/faqs.html?#account4
    5. Probably not but it doesn't hurt to try.
  • Typical16-bitEnjoyer on 27/11/2020 - 14:54

    Check that you do not have to give notice.

    ie. ABB require 30 days notice, even if your churn takes 2 days.

    • Twix on 27/11/2020 - 15:00

      Yeah every ISP is different. SL don't need notice but no pro rata refund and Aussie BB will do pro rata refund if you ask.

      • brokenglish on 27/11/2020 - 19:03
        +1

        I was 2 days past my billing date and ABB still let me cancel without fee. What a chad.

  • SBOB on 27/11/2020 - 18:14

    Last time I switched fttn between those 2 it was about a 15 minute down time.

    Been the same between abb, superloop and launtel on my fttn

  • [Deactivated] on 28/11/2020 - 09:21

    I just churrned to ABB from Telstra - The internet never went down at all, the VOIP Transfer (As i kept the same number) took about two weeks and in this time Telstra disconnected the number, and had to Pay ABB $20 for them to save it even though during the sign up process I was told if anything was to go wrong with the VOIP transfer they would stop the whole churn to it was sorted out. This did not happen and was left with no voip for over a week, when they got the number back it was diverted to my mobile for a week. I know it was telstra who disconnected my voip. it just want not a plesent expereince, and it differed to what i was told during the sign up process. So if VOIP is not a concern or you get a new voip number at churn. it was seemless.

    • Platinumtelecom on 28/11/2020 - 10:35

      Yes Telstra always does this….even if you follow the process.

      With Telstra phones linked to NBN it's always an issue. Either you port the phone nulber first, in which case they disconnect your NBN when port is complete, or you port NBN and then they lose your number….

  • Platinumtelecom on 28/11/2020 - 10:32

    Not sure why ABB is saying that. It's really simple, your existing Superloop connection will not cut off until ABB is activated on the line.

    Once you see your existing connection cut off, you will need to configure your router to Dynamic IP as Superloop uses pppoe

    And voilà….

    FTTN sometimes takes a few hours, but again, until it's active, superloop won't cut off.

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