In June I moved into a new property which I purchased earlier in the year. I had already setup an nbn order with Aussie Broadband and scheduled a nbn tech to get me connected on day 1. At that point, and when I purchased the property, it was listed as Ready for Connection.
After the tech came around, I was told there was a lack of infrastructure on the street and some work would need to be done before I could be connected. From that day, nbn have strung me along with a series of promised and missed remediation dates (4 total now) where they've assured me the issue would be fixed, only to push it back arbitrarily another month (or so).
I work from home - and I'm using mobile data in the meantime. I've used several devices, with two different carriers (Telstra, TPG) and the connection just isn't stable in my area. I get disconnects and random bandwidth spikes many times a day. Anyway, about 2 months ago, they missed another remediation date after ensuring me it would get done. Since then I have:
- Opened a Complaint with Aussie Broadband (They told me there's nothing they can do. They're at the mercy of nbn. Eventually closed it.)
- Opened an nbn Case (It was closed arbitrarily, saying the issue will be fixed on x date. It wasn't.)
- Opened a TIO Complaint (It's since progressed through several steps, but it doesn't seem to have helped so far.)
- Emailed the office of the Minister of Communications (After weeks, I got a canned response back saying they need my address to help. My address was actually in the original email I sent them. Replied, and haven't heard back since.)
- Emailed the office of the Shadow Minister of Communications (Didn't hear back)
Then, 3 weeks ago I had some nbn techs randomly knock on my door. They told me they were finally going to connect me. After an hour of digging up my garden, they said they would need to call out another team because there was a blockage. The other team arrived a few days later, relocated one of my plants (which ended up dying) and assured me I was all connected. Anyway 2.5 weeks later, it's still not resolved. I'm not sure what those two groups of techs actually accomplished - apart from killing that plant. And just to be clear, I'm not mentioning the plant because I'm bitter about it. It's just funny that I still don't have nbn and now I've also got a dead plant.
My reason for posting is to see if anyone's had similar experiences. What's my next course of action?
TLDR;
nbn say they'll get me connected. They don't. Rinse and repeat. I've tried some things (above) but they don't seem to have worked. Has anyone had any experience with this? What else can I do?
Have you tried Optus mobile data?
The rest sounds very frustrating.