I ordered a Pixel 4a from the Google store on the 29th of October, ETA 11~12/11.
On 12/11 it was attempted delivery while I was home, a common occurrence but I digress. When I visit the post office on the 13th they look for my phone for around 15 mins and then tell me they cannot find it. I look at the tracking and it shows it was returned to sender about 2 hours before I arrived, less than 24hrs after attempted delivery.
LPO tells me nothing they can do now and to lodge a missing item report via phone?
I contact AusPost via phone and the rep tells me they will try intercept it but no promises, otherwise it will be redelivered. I don't hear anything and tracking is frozen so I call again today and AusPost advise they are unsure where it currently is and are still awaiting a response from the LPO that was made with the case on the 13th. They now advise for me to contact Google and advise of the RTS and see what they think will happen as it looks like the phone came from overseas.
Google tell me they can see the RTS and they cannot deliver, as such it will be refunded in 3-5 business days.
I am now down a phone and $600 for the moment due to what I think is a rather large fk up.
The LPO reviews are terrible and they have packages literally everywhere with weird hand drawn notes on where each package is. They also never confirm ID and I have been handed the wrong parcel before as they go purely by address.
I have raised a complaint with AusPost but is there anything more that can be done, in this instance I don't know what compensation would look like but it is extremely disappointing.
Contact Google Store (seller) to resolve item not delivered. Looks like you're getting a refund and that's that sorted.
AusPost have no contract with you and you're not entitled to anything from them whatsoever. Things happen during logistics, it's part of life. Move on.