CPL Not Doing a Return/Refund. What Do I Do?

Ltubbawubbadubba on 07/11/2020 - 15:04

Hi guys,

My computer's ram slots on the motherboard died back in the first week of uni (august?), so I had to get a new motherboard. Went to a shop called CPL near my uni, and bought a motherboard and CPU off them. Got home, set it up. Nothing happened, no fans spinning, none of the lights on the side of the board working, nothing. No harm done, I call them up the same day, they said I have to return it and they'll sus what's up.

Vic covid restrictions mean I can't return it IRL, but I had 5 bucks in my account so I couldn't afford to post it. They said I could return it once lockdowns over, so I take it in and they do their testing. BTW In the last 3-4 months, I had to apply for a covid grant and used that to get the exact same motherboard for more dosh from a different store (msy) and everything just works.

Anyways, now they're saying the board works, and it's an opened item (didn't open the packet with the cables or metal thing for the case) so they won't do a return. My question is, WTF do I do. Have I just been fkd by covid changing the rules, or can I get the refund.

Electrical & Electronics

Related Stores

CPL Online
CPL Online

Comments

  • R-Man on 07/11/2020 - 15:26
    +11

    If the board definitely works now, then no you can't get a refund. Covid has nothing to do with it? Even if you turned up with the board in August it may have worked when CPL test it then too? I wonder if the initial problem was human error (loose 24pin power cable? RAM not seated correctly?)

    Just sell the board now that it works and as a lesson learnt next time, confirm the refund before buying the new one.

    • tubbawubbadubba on 07/11/2020 - 15:58

      If they had checked it and it worked for them in august,then I wouldn't have gone and spent the grant for another board. idk how it didn't work then but the one from the other store did tbh, tried everything on it before calling em. deadset it didn't work. rippppp

      • [Deactivated] on 07/11/2020 - 19:08
        +2

        It's not CPL's fault that you don't have the means to get them to check an item for you.

  • Seraphin7 on 07/11/2020 - 16:04
    +3

    The facts are …

    1. It didn't/you could get it to work when you got it.
    2. You took it back to the store, it would seem 3 or 4 months later.
    3. The store is claiming that the item works (and it doesn't seem you are disputing that point).

    Nowhere in the above are you "due a refund" (and certainly not after 3 or 4 months). The circumstances might suck, but unfortunately that's just the way it goes. The shop didn't cause coronavirus or your inability to post it back, so they shouldn't be expected to carry any liability here.

    • tubbawubbadubba on 07/11/2020 - 16:15

      1)I do have a video+photos of me building it, and it not working. Got everything plugged in tbh. can post a link to that shit, willing to show the ppl at the store.
      2)I took it back to the store the next day, they said I had to post or they wouldn't accept it. Which makes (profanity) all sense given that they were giving stuff to people( that's got nothin to do with anything tho). A
      3)Idk why the store would lie about it working?
      I didn't say I was DUE a refund buddy, I was asking if i can get one. And yeah I'm well aware they didn't cause a global pandemic, but usually if you're like oh shit this isn't working they sus it, i wouldn't go out an get another one if it worked, and they didn't do an exchange then neither?

      • Baysew on 07/11/2020 - 16:33
        +2

        was asking if i can get one

        The answer is no.

        • tubbawubbadubba on 07/11/2020 - 16:38
          -5

          yeah, i did glean that from the other two replies, but cheers :) Didn't realise the ozbargain crowd was so snarky, was legit just asking cuz maybe I was covered and didn't know it. Not trying to piss anyone off jeez

      • Seraphin7 on 07/11/2020 - 16:39
        +8

        Sorry I didn't give you the answer you wanted, "buddy".

          • Seraphin7 on 07/11/2020 - 16:44
            +1

            @tubbawubbadubba: Could you point me to the "hostile" part of the response? Could you also point to where that response hurt you?

            • fishingfordeals on 07/11/2020 - 16:47
              +1

              @Seraphin7: Looks like he took offense to the "due a refund". Was a bit "hostile" but not enough to be moping about it @tubbawubbadubba

      • fishingfordeals on 07/11/2020 - 16:50
        +1

        Mate if you've got a clear video of it not working with everything plugged in, maybe show them (if you're disputing them). Probably gonna have to sell it, like R-Man said, and just learn from this

    • plmko on 07/11/2020 - 18:23
      +2

      OP is clearly trying to get a free ride out of having to wait for RMA.

      Clear contradiction is admitting to not begin able to afford return postage but yet miraculously could afford a more expensive substitute.

      • H4CK3RM4N on 07/11/2020 - 18:32
        +1

        OP said they've used a covid grant for that one.
        Could defs being trying to pull a fast one though.
        We just don't have all the info to start brigading. That said, OPs butthurt abt Sera

        • [Deactivated] on 07/11/2020 - 19:11
          +4

          He could have used the grant money to mail off the mobo. He chose to buy a whole new one and let CPL deal with the problem he created.

          OP may not have been trying to commit fraud but the entitlement is real.

          • tubbawubbadubba on 13/11/2020 - 14:51

            @[Deactivated]: Actually the grant covered either postage or a new mobo but not both. Given that I needed a working computer for uni and my job, I had to go for another mobo. Couldn't afford to wait however long it'd take cpl to do whatever and then give a new one or the same one.
            I didn't create a problem with the mobo that didn't work, if anything MSI were the ppl responsible for that. I just assumed you could count on a retailer if the product you bought from them didn't work.

  • steven6 on 07/11/2020 - 17:22
    +4

    I wouldn't be surprised if they swapped the dead mobo for a working one so they can keep the sale.

    • tubbawubbadubba on 07/11/2020 - 17:56
      -6

      Like yeah, I have a videos/photos of me building it and it not working, with everything plugged in. And a video of the one i got from the other store working with the same parts and everything.
      But I just don't think I can prove they've done that.

      I didn't say this in the OG post, but when I did go to return it and they said they couldn't take it cuz covid, I asked them if they could write that they'll take it post covid and sign that off, and they legit said no they won't do that, which i thought was dodgy.

      • steven6 on 07/11/2020 - 18:26

        Do you have the serial number of the dead mobo? Maybe it's on the original receipt?

      • [Deactivated] on 07/11/2020 - 19:22
        -1

        I asked them if they could write that they'll take it post covid and sign that off, and they legit said no they won't do that, which i thought was dodgy.

        No half intelligent person would agree to that. Consumer guarantees still apply as per usual and there is nothing in your post that suggests you've been denied that guarantee.

        By agreeing to "take it post covid", the store assistant may be unknowingly volunteering an unconditional extension to an unconditional change of mind return.

        • tubbawubbadubba on 13/11/2020 - 14:42

          I was willing to leave it with them till covid restrictions ended, told em that.

    • [Deactivated] on 07/11/2020 - 19:15
      -1

      There's a vital bit of missing information in the original post.

      OP implied he didn't want to post the item so I'm guessing he brought the item in person. That would reduce the likelihood that they'd swap the item on the spot.

      • tubbawubbadubba on 13/11/2020 - 14:42

        I did bring it in, but they said they couldn't accept it and I had to post it to em instead

    • TilacVIP on 08/11/2020 - 10:35

      Anything is possible, but if they did that, the serial numbers would not be the same. How would they know the OP didn't take pics before returning it???

      I doubt they would risk doing crap like that for the sake of $50 profit

      • steven6 on 08/11/2020 - 12:37
        +2

        Check their google reviews, some people make a similar claim. I've also had other businesses try to do that to me.

  • perhaps on 07/11/2020 - 20:39
    +3

    "I had 5 bucks in my account so I couldn't afford to post it" should've used the covid grant for stocking up on ramen lol

  • OzHunterNSW on 08/11/2020 - 09:48
    +1

    Take it to tribunal. In NSW it is called NCAT. A small application fee. Conciliation precedes where the opposition have time to rectify the issue, if unwilling, next step is the tribunal. Present your case. They are the ones who have to explain themselves. They are the ones missing out on a day+ wage and other waisted times. At the end of the day, it is far better for them to do the right thing than play games with you.

    • [Deactivated] on 13/11/2020 - 14:59

      Lol. NCAT would be amused (not).

      "What is the problem?"

      "My motherboard works and I can't get my money back."

      "Errr…."

Login or Join to leave a comment
Login Join