Bad Purchasing Experience with TechFast

LSilly Tiger on 26/10/2020 - 12:28
Last edited 02/11/2020 - 11:36 by 1 other user

I brought a computer from TechFast on Sep 10th 2020, and received it on Sep 28th 2020, on the very 1st day, I found out the fan of the PSU did not work and this led to an rebooting issue, so I send the computer back.

A month later, I got the so-called "problem-solved-computer & under 48 hours stressing test" back from TechFast, and 2 days later, my graphic driver went wrong, rebooting or re-install the graphic driver could not fix the problem.

So, right now, I am waiting for the response from TechFast, I am not sure how much time will be wasted in the future of fixing my newly brought computer which I did not even use for a week, but already spent 2 months in fixing it(the 2nd time included).

I strongly recommend people re-think in buying things from TechFast.

BTW, how to cancel the association with TechFast? I'm not their employee, just a furious customer.

Here's the evidence that I did buy a computer from TF
https://files.ozbargain.com.au/upload/371022/83935/order.png
https://files.ozbargain.com.au/upload/371022/83937/build.png
https://files.ozbargain.com.au/upload/371022/83932/1st_reply…
https://files.ozbargain.com.au/upload/371022/83933/recent_re…

UPDATE:
the second issue has been confirmed: GPU hardware issue, need a new one. the fan of GPU is not running at normal speed ( seriously, after PSU fan problem ,a new fan problem again?

UPDATE 11/2
The new arrived GPU still does not work… I got no words to say.
https://files.ozbargain.com.au/upload/371022/84121/new_gpu.p…

Computing Computer Desktop Computer

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Comments

  • jimbobaus on 26/10/2020 - 12:34

    Have bought 4 PC's from TF in the past 15 months
    Every single one is still going strong. Not let me down at all.

    I would happily recommend Techfast to anyone.

    • MS Paint on 26/10/2020 - 12:38
      -1

      Op is associated and bad mouthing them.

      Disgruntled employee?

      Associated Silly Tiger 11 min ago
      Last edited 9 min ago

      • Yummy on 26/10/2020 - 12:40

        Name and sha… Oh wait.

      • jimbobaus on 26/10/2020 - 12:51
        +1

        Probably thinks he is associated cause he bought from them.

      • ThithLord on 26/10/2020 - 13:05

        Reverse psychology, mate

      • Silly Tiger on 26/10/2020 - 13:44
        +1

        Not employee at all, and just figured out how to purchase a computer through this forum in Australia, and still suck in using this forum.
        and I have no idea why I was associated to TechFast

  • whiterice on 26/10/2020 - 12:39

    I bought a PC from Techfast with a faulty motherboard in mid Dec 2019, sent it back (Sydney to Adelaide). They replaced the motherboard and I received it back by early Jan 2020. I've had no problems since, and I found the customer support to be prompt and helpful.

  • Fergy1987 on 26/10/2020 - 12:39
    +2

    You're associated with Techfast and bad mouthing them? Weird…….

    • Silly Tiger on 26/10/2020 - 13:02
      +1

      Have no idea why I was associated with TechFast, I am still not familiar with the setting of this forum.
      This was my very 1st computer purchasing experience in Australia, pretty surprised it was this bad.

  • Shitforbrains on 26/10/2020 - 13:00

    What was the rebooting issue? And what was the problem with the graphics driver?

    • Silly Tiger on 26/10/2020 - 13:04

      if the fan of the power suply unit did not work, due to the accumulated head, the PSU will cut off the power and reboot the computer for protection

      • Nereosis on 06/11/2020 - 15:52

        Some PSUs run in a quiet mode and won't turn on the fan until under load.
        Did your computer actually get shutdown from the PSU overheating or did you just notice the fan wasn't spinning?

  • ln28909 on 26/10/2020 - 13:33

    I mean if you can post a receipt with your details redacted but included the dates and time, then people would be less skeptical, though most of the Techfast build are time-bomb to me

    • Silly Tiger on 26/10/2020 - 13:39

      great suggestion, I do want to do so, but I could not find any "upload" button or option

      • ln28909 on 26/10/2020 - 13:46
        +1

        Just upload the image to any image hosting platform and paste in the link, you can also upload it on Ozbargsin via the "files" section in your account

        • Silly Tiger on 26/10/2020 - 13:46

          THX, let me try

          • ln28909 on 26/10/2020 - 14:05
            +1

            @Silly Tiger: okay, yeah that's fair enough, honestly many of the builds below $1200 from Techfast are a crime to the PC world with their random unbranded parts

            Also, this shows that they don't actually stress tested the computer before sending them, seems like very risky business strategy

            And pro tips to get this resolve quickly is to share this post when Techfast post their deals for 3070 since that would surely be on the front page

            • Silly Tiger on 26/10/2020 - 14:41

              @ln28909: they said my computer has been under stressing test for 48 hours, and everything was good, but 2 days later, something went wrong again

            • Silly Tiger on 26/10/2020 - 15:10
              +1

              @ln28909: just finished phone call with TF, new issue has been confirmed: GPU hardware problem, need a new one
              And thanks for the helps and tips

              • ln28909 on 26/10/2020 - 17:14

                @Silly Tiger: you should probably just ask for a refund, since if it takes them another month to fix, there would be plenty of deals available with all the CPU and GPU launch by then, especially also with Black Friday coming up

                • Silly Tiger on 30/10/2020 - 14:08

                  @ln28909: I tried but they doesn't provide a full refund(a little bit imperious in my opinion)

    • justarandyleak on 27/10/2020 - 21:15

      How would a collection of PC components that someone put together be a 'time-bomb' any more so than something you put together?

      • ln28909 on 27/10/2020 - 21:27

        https://files.ozbargain.com.au/upload/314657/83955/pc.png

        Here is my specs list, they are all hand picked and high quality, sure they could fail but the probability is guaranteed to be much less than unbranded parts

        • justarandyleak on 27/10/2020 - 21:45

          Wasn't any unbranded parts in their two recent 3080 builds, didn't realize they used them for others ones.

          • ln28909 on 27/10/2020 - 22:15

            @justarandyleak: Yeah that's their marketing strategy, build really good 3000s series pc, to get everyone talks about it and then go on to sell unreliable cheaper pc

            • justarandyleak on 28/10/2020 - 03:18

              @ln28909: Not really, it's your own risk to take in using one of their unbranded PSUs. You could easily ask for it to be shipped not built and put in your own PSU.

              The reason why the 3000 builds have a decent PSU is because you're paying 2x more, not because of marketing lmao.

              • ln28909 on 28/10/2020 - 08:39

                @justarandyleak: People that buy prebuilt are unlikely to know the difference between PSU and the fact that they still offer the unbranded PSU while knowing that there are so many potential problems with them is just bad ethics

                And I guess they succeeded in their marketing if you always compare other cheaper build to the 3080 builds

        • Zachary on 29/10/2020 - 19:21

          Heard of the dreaded EK nickel plated blocks failing?

          • ln28909 on 29/10/2020 - 21:05

            @Zachary: Yeah I cheap out on watercooling parts cause they're expensive as bought it from two guys about 3 months old

            Best would be alphacool and bitspower, but no local distributor and even more expensive than ek

            So yeah technically also a bit of a gamble, but no where near buying a Techfast pc

            • Zachary on 09/11/2020 - 13:48

              @ln28909: PLE and PCCaseGear sells some alphacool and bitspower gear….and their local….

  • MagicMushroom on 26/10/2020 - 13:56

    What were the parts and its brand?

    Fair complaint if you had some random unbranded parts. I guess you got random PSU and got replaced by random PSU?

    If all the parts were from decent brands, you got some terrible luck.

    • Silly Tiger on 26/10/2020 - 15:22

      I updated a pic of the build in details.
      both of the problem are related to the fan

      • MagicMushroom on 26/10/2020 - 16:22

        Doesn't mention the brand, you'll have to take a pic of the PSU to identify it, but 550W unit sounds like you potentially got unbranded one. I suspect the issue might be PSU again but who knows, send it back to techfast for them to deal with it.

        If it's broken GPU, damaged during shipping is a common one. Makes no sense for techfast not to stress test the system because any problem afterwards = shipping cost both ways + potential order cancellation.

        I would recommend changing PSU before the warranty runs out if you got unbranded one. These are tickling time bomb.

        • Silly Tiger on 30/10/2020 - 14:11

          Thx for the suggestion, TF has changed the PSU for the 1st issue, now I'm waiting for the new GPU due to the 2nd issue…

  • p1 ama on 26/10/2020 - 14:15
    +1

    A month later, I got the so-called "problem-solved-computer" back from TechFast, and 2 days later, my graphic driver went wrong, rebooting or re-install the graphic driver could not fix the problem.

    This seems like a software issue so I'm not sure how TechFast is responsible?

    • ln28909 on 26/10/2020 - 14:25
      +6

      You would expect your prebuilt PC to arrive stress tested and error free, that's half the point in buying prebuilt

      • p1 ama on 27/10/2020 - 17:59

        You would expect your prebuilt PC to arrive stress tested and error free, that's half the point in buying prebuilt

        I agree, but let's be real here, anyone who thinks that Techfast is anything other than a bulk parts distributor who throws systems together for the lowest possible cost is deluding themselves.

        It's the same thing that happened with MSY. They used to be the cheapest retailer by far, but people who didn't really understand computer hardware but still wanted a bargain kept going to MSY, then started complaining that they had issues with refunds and returns and all this other nonsense and now MSY has had to increase their prices to match the level of service people want. That's a sad thing for the enthusiasts who loved their bargain prices.

        Basically the long and short of it is that premium system integrators who will provide good service exist. You just have to pay for them. You can't expect both cheap parts (and that's exactly what TechFast is) as well as good service as well. The money has to come from somewhere right?

        • ln28909 on 27/10/2020 - 18:15

          A pc enthusiast and buying from Techfast, I think that's mutually exclusive, its not like techfast sell parts individually, what's the point of getting a bargain on 3 parts, when the other 3 parts are junk

          And just buy from Amazon and eBay for good deals, I'm sure after accounting for shipping, even old MSY wouldn't be able to beat that

          I think the things that enthusiast would look for is mostly water cooling stuffs and fancy cases (like Corsair 1000D or Ghost S1) and those never goes on sale so yeah not sure what you mean

    • Silly Tiger on 26/10/2020 - 15:08

      has confirmed with TF, not software issue(I can deal with software issue), it's hardware issue, need a new GPU

  • adamp on 26/10/2020 - 15:14
    +1

    I have bought a couple of computers from them.
    The most recent one had a power supply die…sent it back for a replacement.
    Then it had a ssd die…same deal.
    They build down to a price…..but otherwise good service, I've found

    • Silly Tiger on 26/10/2020 - 15:23

      agreed with the service

      • JuryWheel on 26/10/2020 - 16:32

        you agree that the service is otherwise good but "I strongly recommend people re-think in buying things from TechFast."

        • Silly Tiger on 02/11/2020 - 10:56

          the service is provided by TF's employee, I agree with "the service provided by employees is great", I am not satisfied with TF's procedures, for example: stressing test

  • blitz on 26/10/2020 - 16:19
    +2

    I strongly recommend people re-think in buying things from TechFast.

    I have re-thought it and will continue to do it.

  • JuryWheel on 26/10/2020 - 16:31
    -1

    Man, you sound like the exact sort of customer i used to hate dealing with when working retail…
    You know they didnt make the components, right? You know that items do, from time to time, fail, right?
    You know they use the exact same components as other companies, right?
    What more can they do for you? They get the parts, they put it together, they test it, they send it to you. You have an issue, you send it back, they fix it, they test it, they send it back.
    Sometimes bad luck is bad luck.
    Only thing i can suggest is to push for a full replacement if you still want the computer, or specifically ask for a refund. They may well say yes.
    Maybe next time, spec up to very high grade parts if the potential for breakdowns (within warranty) concerns you.

    • ln28909 on 26/10/2020 - 17:08
      +1

      if it breaks in a month then yeah maybe, but to have 2 major problems occur in less than a week of usage, surely that's a problem. And no Techfast doesn't always use the exact same components as other companies. In their lower ends model, they use Chinese unbranded parts, pretty sure they are one of a very few numbers of prebuilt PC doing this

      There are also plenty of people have reported problems with the PSU, see the comment below for example, and yet they still use them

    • Silly Tiger on 30/10/2020 - 14:06

      They dont provide a full refund even in my case.

    • jkim on 06/11/2020 - 21:30

      You say they use the same parts?
      Tell me which other unbranded PC store uses the following:
      1. Allied PSU, SSD, KB, Mouse and even CPU AIO!
      2. Leaper Case
      3. Gigabyte PSU as the "upgraded premium" to the Allied.
      There are 3 components in the build they provide decent ones for.
      The rest are pretty much rubbish.
      Even the GB PSU in their "premium" builds is trash.
      If they put the Inwin PB-750 in there instead, it would be much better than the GB.
      Better yet, if they offered barebones packages (CPU/MB/GPU), it would be better than their current system builds.

  • [Deactivated] on 26/10/2020 - 16:50

    Yeah had a friend with a few faults, gpu was faulty and melted and psu exploded, he sent it back and they ended up swapping the RX 580 for a GTX 1060 which he wasn't entirely happy about but they weren't getting 580's for another couple months and said it was equivalent, my housemate bought 2 pc's off them and haven't had any issues yet, besides postage, took around 1 month for 1 computer to arrive, 2 months for the second, yet the power cords arrived within the first week.
    You get what you pay for and PC parts always seem to be so hit and miss regarding faults anyway so good luck ever being happy with an online store that sources the cheapest biostar and bulk buy stuff they can!

  • randomusername2017 on 26/10/2020 - 18:00
    +4

    I brought a computer from TechFast on Sep 10th 2020, and received it on Sep 28th 2020

    Congratulations!!

  • OzHunterNSW on 27/10/2020 - 09:50

    Was it new?

    • Silly Tiger on 30/10/2020 - 14:03

      yeah, a new prebuilt one with 2 faulty units(PSU & GPU)

  • frozenkuku on 06/11/2020 - 22:32

    sounds so doggy, feel so sorry for u

  • abctoz on 10/11/2020 - 16:12

    guys if you think you can do a better job than techfast then start your own company and out compete them, bad mouthing doesn't work it just gives them free advertising lol

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