eBay Buyer Complains 2 Months after Purchase

Lcello on 13/09/2020 - 10:56
Last edited 13/09/2020 - 12:57 by 1 other user

I sold a shark shield on eBay 2 months ago. It is used but I tested on land before posting and it operates ok.

After the item was delivered I asked the buyer if everything is ok, the buy replied that he/she will let me know if there is a problem.

So after more than 2 months, today I received a message telling me that "it is not (foul language) working".

I would like to know what I should deal with that situation. I want to be responsible for the item I sold and also to my best knowledge it is free of fault when it was sent however I cannot be 100% sure first it is not brand new, second I tested on land only and it supposed to work underwater.

I am not very happy with the very late and rude reply. Also it is possible that it worked before and now doesn't after some time, or it is simply a false statement. So I don't know how to decide if I should be kindly return the money simply because the buyer thinks it doesn't work, or I should reject the claim. The buyer replied rudely doesn't mean he doesn't deserve fair treatment, and if the item does have problems I would feel bad but there was plenty of time I would definitely will take it back without a second thought I had given…

Could you share your opinion on this, and also on eBay policy what is my and the buys obligations to this?

Thanks

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Comments

  • triviums on 13/09/2020 - 11:00
    +5

    Ebay only provides 30 days of protection to buyers. However, if buyer paid through paypal they might still have some protection as they provide 180 days of buyer protection.

    Nevertheless, just reject the claim since it's been over 30 days.

    • JimmyF on 13/09/2020 - 11:20
      -1

      Its not as simple as that, the buyer then complains to ebay and 99% of the time ebay will then issue a refund (out of the sellers account)

      • Krogers on 13/09/2020 - 11:28
        +4

        A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.

        Thats the terms and conditions. If eBay violate this you file a complaint with AFCA

        • whooah1979 on 13/09/2020 - 11:41

          The buyer may have three different buyer protections. Ebay MBG, PayPal buyer protection and the credit card issuer protection.

          The buyer have right to choose the option that gives them the best protection.

          • Krogers on 13/09/2020 - 11:43

            @whooah1979: He said

            ebay will then issue a refund

            I was responding to that

            • whooah1979 on 13/09/2020 - 11:50

              @Krogers: If that is the case then you shouldn’t have used the AFCA. Ebay isn’t a member of the AFCA.

              • Krogers on 13/09/2020 - 11:55

                @whooah1979:

                Ebay isn’t a member of the AFCA.

                Wrong again champ, they have their own payments system and a financial license now. They are subject to AFCA

  • [Deactivated] on 13/09/2020 - 11:07

    Had someone launch case over 99 cent item

    • JimmyF on 13/09/2020 - 11:22
      +1

      Fair enough too….. This is ozbargain after all :)

      What was their issue? Didn't arrive or didn't work?

      For 99 cents, I fail to see how you even covered postage ;)

      • [Deactivated] on 13/09/2020 - 11:38
        +2

        99 cents + postage

        Just was something too good to throw away, buyer claimed IT DIDNT WORK

        Said it didnt work like 4 times in ad, was 99 cents, won case 🤷‍♂️

        • JimmyF on 13/09/2020 - 12:13

          Ahhh ok + postage :)

          Yes one of those people buying a faulty item and then claiming it doesn't work and you hadn't been clear!

          Never had it happen to me, but I've seen the threads. Item was faulty, post a link of what they purchased. Oh it says faulty in the title, and the body about 100 times!!

          But yeah that sucks.

        • jayboi on 13/09/2020 - 14:09

          you won the case or the buyer??

  • brendanm on 13/09/2020 - 11:10
    +3

    How did you get the item? Why not test in a bathtub? Regardless, 2 months for a used item is too long.

  • Seraphin7 on 13/09/2020 - 11:16
    +14

    Second hand item? Two months later? Buyer is dreaming.

    • contrafibularities on 13/09/2020 - 11:18

      Yep this

    • cheepo on 13/09/2020 - 13:10

      Totally agree but think eBay is still likely to favor the buyer in this instance.

  • whooah1979 on 13/09/2020 - 11:23
    +1

    shark shield

    What does this do and did your listing state that it’s in working order?

  • Tunblor on 13/09/2020 - 12:15
    +6

    I've heard that you can get bitten pretty badly when buying used Shark-Shields on eBay. Personally I find them a bit fishy and would just stay clear, fin myself another hobby to sink my teeth into.

  • ihbh on 13/09/2020 - 12:40
    +14

    I sold a shark shield… "it is not (profanity) working"

    Ask him how come he's still able to tell you it's not working?

    • andrek on 14/09/2020 - 07:07

      Expect "asking for a friend" reply.

  • Ocker on 13/09/2020 - 12:45
    +3

    Either ignore the buyers message and leave the ball in their court, or tell them to return the item (at their expense) for you to test and refund if necessary.
    Always a scam on eBay is for a buyer to buy an item, use it for a short while and/or for a specific purpose and then claim a refund for a faulty item, either used when claimed to be new or they have broken it themselves.

  • foxmulder on 13/09/2020 - 13:02
    +2

    I assume you're selling with private individual account - thus no warranty - of course eBay will allow return in the case of faulty unit within 30 days - beyond that - buyer just cannot return it anymore. If you're a business account - unfortunately under ACL - you still need to provide a fix, depending the value of item - for reasonable of time.

  • cheepo on 13/09/2020 - 13:41
    +1

    Was the item sold of what can be considered a high price and did you listing specify that you accept returns?

    You can ignore as it has been suggested but then if a dispute is launched, it will likely likely favor the buyer and it will be then closed based on a lack of response. Trying re-open closed disputes can sometimes difficult and you'll likely receive negative feedback on your account (if they haven't done this already).

    Alternatively, you could ask them to return the item to see if they are bluffing. They won't return the item if they are genuinely wanting it and you'll know then it's just been attempt to recuperate some funds or possibly try and score the item for free. If you're wanting to co-operate, though annoying given the time they've had with it…..I would then start of by requesting some photos to see if the item resembles the condition you originally sold it in.

    I used to still really enjoy selling eBay but have really slowed down (and often will put off selling items or intentionally sell them for a much lower price then the average on places like Gumtree) for this very reason.

  • Baysew on 13/09/2020 - 14:59
    +2

    I received a message telling me that "it is not (foul language) working".

    Ask them if they have tried (foul language) turning it off and on.

  • whooah1979 on 13/09/2020 - 15:27

    SHARK SHIELD FREEDOM 7 Shark-Repeller for Diving Surfing Water Sports
    Hardly used SHARK SHIELD FREEDOM 7 gu1000
    For returnable items only: Returns are accepted within the return time frame listed in this advert provided -
    - item is unopened
    - item is unused
    - item is undamaged
    - item has no missing parts

    A buyer would have no problems winning an SNAD with a listing like this.

  • Gronk on 13/09/2020 - 15:27
    +2

    This is why when I sell stuff online I always take a video (where appropriate) before I package it up so I've got some proof it left my hands in working order.

    I wouldn't have waited 2 months to test it, so I say it's on the buyer although eBay will probably let them off the hook…

    • 82norm on 14/09/2020 - 10:44

      Good idea, but also suggest having someone witness it when doing so. Otherwise it could be inadmissible during any dispute.

    • lint on 14/09/2020 - 11:16

      Have you ever run into a problem buyer where a video would've helped though?

      We've sold a music learning book with the title of the book clear as day as well as photos of the book in the listing and had somebody attempt a return stating they made a mistake and bought the wrong item. The claim was accompanied somewhat aggressive message that this book wasn't what they were expecting, like it was somehow our fault.

      After this was rejected, they filed a PayPal claim stating item was not as described, we provided evidence to PayPal that the item is exactly as listed and buyer made a mistake as per their original ebay return claim.

      PayPal still refunded their money.

      Then they left bad feedback saying item was not as described and they'd been misled and we were a horrible seller. We attempted to challenge the feedback to get it removed as it was clearly false but heard nothing back.

      The feedback was left there.

      It's absolutely bonkers how bad faith buyers ruin it and these services don't do anything to get a fair outcome, so I'm a bit skeptical whether they'd even look at video evidence either.

      • Gronk on 14/09/2020 - 13:07
        +1

        Nah so far have never had to use one, only had 1 dispute so far but it was completely ridiculous…

        Sold a phone on eBay a few years ago and forgot to remove a single video which was from the early 00's - from memory it was an episode of the Simpsons or something like that. The buyer attempted to claim that I had lied about the age of the phone because of the age of the video file, it was really dumb and got resolved in my favour almost immediately.

  • OzHunterNSW on 14/09/2020 - 13:31

    Are they from Victoria….
    anyway… they have the right to seek a refund under Item Not as Described… i.e.. working

    Just get it back and re-sell it

    • TiLLiCoMe on 14/09/2020 - 19:19

      What happen once you get it back and you find that it is working? You pretty much lose money for postage both ways

  • prinsenhof on 14/09/2020 - 23:36
    +1

    Ask them to send you the photos of the shark bite, otherwise its working fine.

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