I ordered an item on eBay, and a few days later I got a tracking email from Aramex saying my item had been delivered, left in letterbox.
So I have a look in the letterbox and there is nothing. So I go on my CCTV and look around the time the delivery was supposedly made and a SUV with 'Contract Courier' slows down in front of my house (end of a cul de sac) but then just continues on.
I sent a message with a snapshot of CCTV showing the vehicle, and offer to provide the full footage of them coming into my cul de sac, slowing down in front of my house only to shoot off again without stopping, timestamped around the same time it was marked 'Delivered'.
I contact Aramex every few days to their support, eventually got told local agent will contact me. I continued to respond to my support ticket without response every few days. 12 days after original complaint I finally received this message:
HI Todd,
Unfortunately there is no photos required to be taken on these LBX freight labels.
I'm sorry that you do not have your parcel.
.Please contact your sender to advise.
UBI Logistics are the original freight company who have forwarded your parcel to Aramex for delivery.
These parcels require no signature to be obtained, must be under 300grams, be to an in-town address and must fit in your letterbox. These parcels also .don’t have insurance coverage.
If your parcel is stating it has been delivered but you have not received the item in your letterbox, or if it is showing as being returned to sender, please >contact the sender to advise.
Thank youFastway Couriers Orange
Is this a common scam? Do their couriers just drive past your house so their app or something registers as them delivering and they steal your item? I don't see how this is the sellers problem, according to them the tracking number they sent the item on is 'Delivered'.
Any advice would be much appreciated. The item isn't high value but it's the principle, I hate being stolen from.
Its hit and miss with Fastway. It all depends on the 'franchisee'. The person that use to deliver around my previous location was great.
None of this run and dump stuff. Use to come and actually get a Signature or after a while call me by first name basis. This was in 2018 though and things might have changed with the shift to re branding to HQ