Charged Twice by Microsoft

melb2019 on 29/07/2020 - 14:20
Last edited 29/07/2020 - 14:21

I have been charged twice by Microsoft for an advance exchange of Surface Book, Its been 15+ days but they haven't been able to resolve this case and refund me. The order was cancelled for first time and the device returned as is by the courier (never received by me) - clearly visible on Microsoft & courier's website and I was refunded the full amount - everything well. But now they charged me again after a month for the same amount, and are now just trying to resolve and resolve for half a month. Its a huge amount 4.5k $.
Is there any legal action I can take against them?

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Comments

  • Xistn on 29/07/2020 - 14:29
    -1

    ACCC

    • djsweet on 29/07/2020 - 14:53
      +1

      ACCC don't pursue individual cases. The correct channel is for OP to contact their state's fair trading body for mediation.

  • Agarwal on 29/07/2020 - 14:32
    +7

    Contact your bank, you should be able to do a chargeback (though you may have to wait a little longer)

  • neo on 29/07/2020 - 14:35
    +3

    Call up card provider and claim unauthorised transaction dispute?

    • pjetson on 29/07/2020 - 20:47

      The card provider will tell you that the only thing they can do in this kind of case is to cancel your card and re-issue you with a new card with a different number. This is so that the company can't keep trying to charge you again.

  • Randxyz123 on 29/07/2020 - 14:56
    +2

    Time to get your credit card company involved. Be prepared to give them evidence you’ve gone through Microsoft and taken reasonable actions to resolve the issue yourself!

  • melb2019 on 29/07/2020 - 15:19

    I have updated my Bank, they would start this week mostly as they were waiting for the statement which just got out now

  • melb2019 on 29/07/2020 - 15:21

    I also tried twitter, and this is what Microsoft replied.

    We've checked your case and it's under the bucket of escalations team. We've sent a follow up on your behalf to alert of this case.
    At this point, waiting for a confirmation of the refund is the best option.
    We appreciate your patience on this. All the best.

    But I am hearing this for more than a week now.

  • mbck on 29/07/2020 - 16:12
    +1

    Everyone is working from home. So emails are bouncing off everywhere. Not to mention if people get sick, then more bouncing.

    Get to the card provider and go through there.

    The only slight issue is, they may blacklist your card from buying at msoft in the future.

  • [Deactivated] on 29/07/2020 - 19:03

    Write them a letter.

    • melb2019 on 29/07/2020 - 19:19

      As in like post a letter? kind of a notice?

      • [Deactivated] on 29/07/2020 - 19:29

        Yeah. Ink and paper.

        • Halo375 on 29/07/2020 - 21:14
          +2

          If emails aren’t going through to the people working from home what chance in hell do you think their snail mail is going to get through?

  • Platinumtelecom on 29/07/2020 - 22:12

    I don’t get this “working from home” thing and all of the sudden they cannot work normally.

    Is it because their systems are not cloud based? Or is it because of IT security issues that they can only operate when connected to a server?

    I mean surely they can access emails from home.

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