Hi all, I’m in a bit of a stalemate with the seller.
I made a purchase as an eBay plus member during an promo for members, the item was meant to be express shipped however it didn’t arrive so I contacted the seller… and got no response, so I tried twice more over the course of a week. The the item was RTS seller says that it’s because the address wasn’t correct, but I’ve had plenty of things delivered to the address with no issues. Tracking says there were 2 attempted deliveries but in the incorrect suburbs.
They’ve given me 2 options. Pay RTS and they resend. Or they refund me, I pay RTS and the initial delivery cost.
Honestly I just want my item for the price I paid. I have been back and forth with the seller asking if they can put in a ticket with Auspost to refund the RTS fee. They’ve been slow to reply and unhelpful, they’re adamant that I pay the RTS either way but I’m not at fault here. Ebay plus has suggested that I speak to Auspost and I’ve put a ticket in with them. Is there any way that I can avoid paying the RTS fee and still receive my item? It seems rather unfair that I’m now out of pocket and the only options that I’ve been given is pay the fee and get the item or pay the fee + delivery costs and get nothing.
Edit: just to clarify, the address I entered is correct, however tracking provided has the attempted delivery in the wrong suburbs.
Thanks in advance for any insight!
Ask for pics of the postage label. You could pinpoint if there is any mistake.