Does FTTC nbn Need a Telephone Socket in The House?

whatthehell on 07/07/2020 - 11:45
Last edited 07/07/2020 - 11:47

Hi Everyone

We live in Mt Waverley, VIC where the optus cable network for internet is being pulled and we are being forced to go to nbn. Our NBN type is FTTC (Fibre to the Curb) and from what I am hearing, one actually needs a telephone socket in the house to get this NBN?

We are renting at the moment and I cant find a telephone socket anywhere in the house, we just have the cable connections from Optus and Telstra.

So do we require a telephone socket in the house for NBN FTTC and need to get an electrician to do it?

Also, the landlord should be footing the cost for this right?

I should also mention I called Aussie Broadband and asked them about this, and they have said that I need a telephone socket. However, my girlfriend has NBN at her place and she said she didnt need one, she also is on FTTB though, so not sure if thats different.

Internet Broadband nbn

Comments

  • Hithere on 07/07/2020 - 11:56

    Also, the landlord should be footing the cost for this right?

    You can ask the landlord for permission to install a telephone socket for NBN but they can refuse to pay for it.

    You'll need a licenced cabler for the installation, many Electricians have a cabler's licence.

    Some landlords may pay for the $300(?) installation or offer to go 1/2 but they are not obligated to do so.

  • nanonoise on 07/07/2020 - 12:24
    +2

    NBN FTTC requires a phone socket as it uses copper for the last bit.

    https://www1.nbnco.com.au/learn/network-technology/fibre-to-…

  • rival81 on 07/07/2020 - 12:31
    +1

    Check outside, do you have copper going to the box on the wall outside the house? This is a huge grey area, no one really understands. NBN might just do the lead in from street to connect copper to your wall and then into the house if it has never had a phone line before but that is a pretty rare situation to be in.

    • whatthehell on 07/07/2020 - 13:59

      https://imgur.com/a/F90P7lE

      Hi, This is what the setup looks like outside, there are two boxes on the right, which are used for optus cable.

      There are wires running to the house on the left side of the image from the pole next to the house. Does this help?

      • Twix on 07/07/2020 - 14:01

        NBN won't touch Optus HFC wiring. To get the old boxes & cabling removed get in touch with Optus.

        • D C on 07/07/2020 - 17:57

          NBN won't touch Optus HFC wiring.

          Don't be too sure.

          • Twix on 07/07/2020 - 18:32

            @D C: Optus still own their network assets. Perhaps you've come across a cowboy subcontractor?

            • D C on 08/07/2020 - 10:01

              @Twix:

              cowboy subcontractor

              NBN Co. Yeah.

              They were going to use the old HFC stuff, then decided it was crap, then changed their minds again.

              It's definitely a thing.

  • Twix on 07/07/2020 - 12:43

    NBN Co install a telephone socket if there isn't one already.

    • dassaur on 07/07/2020 - 13:10
      +1

      If there isnt one, they'll do it. Exactly this. Happened with me.

    • whatthehell on 07/07/2020 - 13:52

      Should I just order an nbn connection through a provider and hope for the best?

      • Twix on 07/07/2020 - 13:55
        +1

        Yeah order through Aussie BB & let NBN do the install.

      • jjjaar on 07/07/2020 - 14:23

        Yes, order it and make nbn/ISP sort out what the requirements are. It might take a couple of weeks, so just be patient and let them figure it out.

  • ShoeyAU on 09/07/2020 - 01:40
    +1

    Yes, I had FTTC put in a mth ago.

    My experience is best described as 'trial and error', in that the ISP will try to send you everything by post, give instructions, and if it doesn't work then escalate to NBN who will visit and sort out the next step etc.

    My situation - before NBN came to my postcode I requested Telstra for a new telephone line because I wanted the copper cabling (within my premises boundary) to be all new when NBN rolls in, as the existing telephone copper in the house is 50yrs old with the older socket type etc. They did that by booking a certified cabling contractor who installed a utility box outside the house, and this was billed by the contractor directly to us (couple hundred). The result is a beige coloured, Telstra branded box mounted outside the house, with a copper cable underground to the street pit but not connected to anything yet, and it has no socket to indoors yet, either.

    NBN rolled out, I signed up with ABB and they posted me the NBN modem by post. It's got a telephone socket connector and instructions to connect to the existing telephone sockets in the house. Naturally no signal. Phone them up to do some troubleshooting reporting back lights on the NBN modem and clicking sounds etc. After the process they made a callout with NBN.

    NBN engineer comes, I explained to him that I have new copper and I want the NBN connection to be connected to that and not the existing copper. He obliges and connects from the street pit to our Telstra box, and then he installed a new telephone socket indoors leading from that utility box. This process is free.

    In retrospect, I probably didn't need to have the utility box put in. I think if I didn't have it put in, the NBN engineer would still have just lead a new copper cable from the street to indoors, and put in a new single telephone socket (if you tell them that's what you wanted).

    I think I echo the comments above in that you just have to follow along the process, starting with the ISP signup and let them resolve step by step. There's a chance things won't work in day 1 when the modem comes in the post, but ABB & NBN are quite responsive to callouts.

    • whatthehell on 11/07/2020 - 14:25

      Awesome, thanks for sharing what you experienced in detail. This really helped me understand. I will order and then sort it step by step with them. Thank You!

  • kdubs on 12/10/2020 - 11:09

    Do you mind updating me on what happened with your place?

    I'm in a similar situation, have ordered FTTC NBN but requires cut in and a technician visit.
    I've ordered through ABB.

    My problem is, my telephone socket is broken (extremely old) and I think the copper wires are also >50 yrs.

    Hoping the technician won't mind putting in a new cable and socket for me.

    • whatthehell on 12/10/2020 - 22:22

      Mate just connect with any provider, they will send an nbn tech, and the tech will figure it out, thats all I did. It took the tech sometime to figure it out but he did a working connection before he left, so you dont need to think about anything.

      • kdubs on 12/10/2020 - 23:51

        Cheers! Thanks for the reply.
        That's reassuring

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