Foxtel Now Send Me a Bill Even Though I Don't Set up Any Credit Card Details

Related Stores

FOXTEL

• 

  DashCam AKA Rolts on 25/06/2020 - 16:58

  +6

  Read the T&C from the trial. If you forgot about it and went passed the trial period without cancelling, your probably liable for the bill, registered credit card or not.

  • 

    reacher on 25/06/2020 - 17:04

    thanks for replying, this is something new for me, i meant i currently had netflix, stan, and i all have free trails with them before, but this foxtel now is the only thing that says you still need to pay after the trial if you didn't cancel.

  • 

    DashCam AKA Rolts on 25/06/2020 - 17:06

    *you're

    • 

      reacher on 25/06/2020 - 17:08

      well, i am just so pissed at myself, will be careful not to enter any of these free trials, it isn't really free with all the catches in there.

      • 

        dizzle on 25/06/2020 - 17:21

        Many of the free trials need you to cancel in the same way. It's just most of them want your details so that it automatically renews.

        So if your access carried on, you probably do owe it (but check the T&Cs). If your access shut off, then no you don't.

        Maybe just take this as a lesson learnt and set a reminder in future.

        • 

          reacher on 25/06/2020 - 17:31

          @dizzle: thanks, i log into the account, it says account suspended, yep most of the trial requires billing details, so if i don't want them normally i cancelled them, but this one because doesn't requires billing, so i completely forgot it, well, lesson learned.

          • 

            Headless on 25/06/2020 - 18:53

            -1

            @reacher: I don't think they will chase you much for the $25 - I would leave it imo

• 

  penguincat on 25/06/2020 - 17:41

  +2

  I learned my lesson with foxtel years ago. I had some free trial offer that came with my Smart TV but the trials length was displaying wrong by like 2+ years. When it was actually meant to be 90 days.
  Even though they sent a follow up email saying. "The length of the trial you just signed up to was incorrectly showing. We will email you once we fix the bug and get your real trial end date. So you're still able cancel your plan before you are billed if you wish."
  No email ever existed next thing I received was a thanks for your payment and here is your itemised bill.

  Called Foxtel and read the previous email that was sent and got "Yeah you're still liable for the bill no refund or partial refund will be given."
  Foxtel isn't exactly a nice company to deal with. Blame customers for all issues is pretty much their motto. lol

  • 

    reacher on 25/06/2020 - 19:30

    yep, i saw plenty of these accidents on product reviews, the thing with this free trial offer is, i have issues signing it up and i can't find any support from telstra, in the end i gave up, i didn't even get this welcome email, and then suddenly, i got hit by this bill..

    trying to talk to Telstra and get this auto message:

    If you've taken up a Foxtel Now offer, we'll let you know when it's about to end so you can choose to continue or cancel your subscription.

    i never receive any email about this, just double check my email again, so frustrating.

• 

  nubzy on 25/06/2020 - 18:21

  Hmm that reminds me, im on the 2 year free telstra deal too.. better check when it expires

• 

  Randxyz123 on 25/06/2020 - 18:50

  Sneaky. But I guess it is like signing up to a phone plan. You don’t need to provide your credit card details but you need to pay at the end of the month.

• 

  Blue Cat on 25/06/2020 - 19:10

  Should have used fake name, fake address and a fake email. Wonder if they can do anything then?

  • 

    reacher on 25/06/2020 - 19:14

    yep, shall have done that, only need to provide an email address and name which can be fake

    • 

      Kangal on 25/06/2020 - 20:09

      +1

      John Citizen
      01/01/1920
      123 Fake Street, Sydney, 2000
      [email protected]

• 

  [Deactivated] on 25/06/2020 - 19:26

  lol, pay up OP, you did a trial and forgot to cancel not their problem. They still provided the service even if you didn't use it.

  • 

    unknown101 on 25/06/2020 - 21:38

    I agree on this one. When you sign up for the free trial, I’m pretty sure it also states that you will be charged after the trial ends. I know a lot of people miss this as they just keep hitting “next” without reading ts & cs

• 

  reacher on 30/06/2020 - 17:57

  this is sorted, i talked to Telstra, and they gave me the $25 credit.

  here is the whole story sum up, i saw the 3 months free trial of foxtel now from telstra, i tried to sign up, got error that i am not eligible, you can see the comment i placed in the original deal

  https://www.ozbargain.com.au/node/525424

  so i gave up, i never received any welcome or account created email from foxtel now, until i got a bill one week ago.

  and as per Telstra auto reply, they will remind you when the trial finished whether you want to cancel or renew, obviously i didn't receive any of these emails.

  i am totally aware of the points above, but i never received any account creation email in the first place, thank you all for your comments, this can be closed now.