NBN not installed, house wiring plan wrong

Ladog on 24/06/2020 - 19:32
Last edited 25/06/2020 - 10:57

Evening,

In a bit of a sticky situation. NBN have recently installed FTTC to my neighbourhood. At first they skipped over my address completely and I had to contact AussieBB to get my address input into the system. After I had the technician come to connect my house to the network.

The problem is we live on an alleyway (about one and a half cars wide) with a main road behind us. Our house wiring plan says that our ADSL cables run through the back of the house onto the main road. Note our house is relatively new (10 or so years). The technician, however, after inspecting our property said that our cables run instead along our alleyway. There is FTTC installed on both the alley and the main road but there aren't any spare outlets to connect my house onto the network in the alleyway (where my ADSL cables actually run). There are further complications with Telstra owning the ADSL cables in my area and I think they are responsible for the wiring plan. I have reached out to AussieBB numerous times and they've told me they have reached out to NBN but have not received a reply. It has been around a week and a half since the technician visit and NBN said they would have a reply by last Thursday. Note most of this information is from the technician.

Looking for recommendations on how to proceed. Any help would be greatly appreciated.

Thanks

UPDATE: Just got off the phone with AussieBB and NBN have provided a date for 'remediation' in three months for mid September this year. They said the connection should be up and running by then from which I infer means that they will add extra ports on my alley. Should I trust this date and would it be possible to get the connection date moved earlier? Thanks again!

Internet

Comments

  • Twix on 24/06/2020 - 20:04
    +2

    When there is a network shortfall all you can do is keep chasing it up with Aussie for updates. To get you connected NBN have to install a new DPU with more ports in the alley or main road.

    • whooah1979 on 24/06/2020 - 22:08

      Or the tech can take one of the free ports that they often do to close the ticket and get paid.

  • unknown101 on 24/06/2020 - 20:15
    +3

    Once it’s with NBN, it’ll be a waiting game. They take ages to add/update an address. The only thing You can do is chase it up with Aussie BB and they will hopefully hound NBN.

    • adog on 25/06/2020 - 11:03

      Tbh they added my address pretty quickly (within 3-4 days). Definitely have been chasing up with Aussie BB, support has been okay. Not great but not terrible.

  • tabz on 24/06/2020 - 20:21
    +2

    Sounds similar to what I went through. Area recently got FTTC but my address wasn't on rollout map, so when it was available for the rest of the street, they only had enough ports for the houses they knew about. So I put in my application, got my address added which then turned up on the NBN rollout map, except it had "more work needed" for my address. Called up NBN and they mentioned it was a shortfall and that they needed a tech to add more ports on the street. So I just kept checking the rollout map until it said that my address was ready to connect (took just over a week).

    So yeah, when you check the NBN rollout map, what does it say for your address?

    • adog on 25/06/2020 - 10:51

      It says its ready to connect (FTTC). Very impressed you had a one week turnaround with NBN with how slow they are to process things.

  • conan2000 on 24/06/2020 - 22:02
    +1

    I had different issues, but it took me about 8 months with no home internet connection to get NBN connected, I found things started getting traction when I complained publicly on their Facebook page.

    • adog on 25/06/2020 - 11:05

      Eight months really is terrible; there are so many horror stories from NBN. I read on another post about emailing my council rep I might give that a go.

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