NordVPN Cashback Declined by Cashrewards

LPigGainOut on 11/06/2020 - 18:36

Jumped on this deal back in Feb through Cashrewards and patiently waited as it showed as pending in My Rewards.
When the cashback never showed up as confirmed after the estimated approval date, I sent off an enquiry to see what was going on.
I was told that the "sale did not track and why the store has declined your cashback is that Cashrewards has not been attributed to your sale. This means that another marketing channel received a commission on your purchase and we have not been paid for your purchase. Because of this, we do not have any funds from the store to pass on to you in the form of cashback."

I'm a little bit of a loss right now why this happened, I followed all the usual steps when tracking a sale but am now out about $113 USD. For the record, I tried paying twice with my Up debit card which both failed, before I ended up paying with my CBA debit card which worked. I clicked through Cashrewards on each purchase attempt.

Anyone have an similar experience with declined cashbacks or NordVPN in particular? Any help is appreciated.

General Discussion

Related Stores

Cashrewards
Cashrewards
Third-Party
NordVPN
NordVPN

Comments

  • OzCheapo on 11/06/2020 - 20:26

    It's a risk mate. Had a similar problem with Groupon

  • lurker123 on 11/06/2020 - 20:37
    +1

    I was lucky, and got credited after I sent in my Nordvpn payment receipt to cash rewards for the deal in October last year, after i had similar issues. I would message Nordvpn for a refund on the remaining period and specify that the main reason you went with them is due to the cashback, which got declined.

  • HeWhoKnows on 12/06/2020 - 10:30

    Tough cookies
    Nothing we can do about that

  • c64 on 12/06/2020 - 12:56

    expensive vpn …

  • Store Reptightarse @ Cashrewards on 12/06/2020 - 17:17
    +2

    Hi PigGainOut. I certainly want to chase this up for you directly with NordVPN if you'd allow me. Please turn on messaging in your OzB settings and PM me your CR email address and the address you used to sign up with NordVPN. Thank you.

  • PigGainOut on 12/06/2020 - 18:43
    +1

    Hi TA,

    Thanks, have PMed

    • Store Reptightarse @ Cashrewards on 12/06/2020 - 20:53
      +1

      Thank you. Have emailed NordVPN and should have a response for you by Monday. Enjoy the weekend.

      • PigGainOut on 12/06/2020 - 20:58
        +1

        Appreciate it! Likewise

  • Quantumcat on 13/06/2020 - 17:19
    +2

    This is why you should never jump on a deal just because of the cash back. It always seems to go wrong when you're relying on it to make a deal worthwhile, or something you'd never have bought otherwise. Better to only use it for something you would have bought anyway.

  • Store Reptightarse @ Cashrewards on 15/06/2020 - 18:54
    +4

    Hi again PigGainOut. Have some great news. After a number of emails back and forth with NordVPN, they've decided to honour your claim, even though Cashrewards was not originally attributed the sale. Please find $166 in cashback now approved in your Cashrewards account. Thanks again for reaching out. TA.

    • PigGainOut on 15/06/2020 - 19:23
      +2

      Lifesaver TA, thanks for all the help! :)

  • vendatta on 28/06/2020 - 07:31

    Is there any chance that this deal will be back anytime soon?

  • alli on 27/01/2024 - 15:25

    So I got on the bandwagon of this and I had the same issue… Can anyone help? Their chat online has been useless.

Login or Join to leave a comment
Login Join