Marketplace
14 May 2020: I ordered a Pet House from Ozsale.com.au.
19 May 2020: Ozsale sent email claiming their supplier would not deliver to a parcel locker, and requesting another address. I answered promptly, asking more questions to determine the most appropriate delivery address, which went unanswered.
25 May 2020: My first request for a refund, and in response, they asked me to be patient while they determined when stock would be available. Unhappy with the run-around so far, I raised a PayPal dispute.
26 May 2020: Ozsale sent email that the product could not be supplied "we have encountered a stock issue and will be unable to fully complete your order".
27 May 2020: My second request for a refund, with a response "up to five working days for the money to appear back in your account."; I escalated my PayPal dispute to a claim.
4 June 2020: Ozsale responds to my request for update with "processed the refund on 25/05/20, under normal process you will definitely receive the refund in five business days from the process date. However, the refund was declined by paypal as there is an open dispute lodged by you with paypal on the order. Hence, our team team will liaise with paypal regarding this refund and you may contact paypal on this as well."
TL:DR Ozsale appear to be deliberately delaying my refund after not being able to supply ordered goods. I can see no record of their response to either the PayPal dispute or claim. I've never heard of PayPal declining a refund, and it appears I will have to wait it out before PayPal (hopefully) settles the claim in my favour (approximately 20 June 2020)
I've never come across a online seller so unresponsive to PayPal disputes / claims.
BEWARE!
Your fault.