Hey everyone,
I have a s6 robot vacuum cleaner that I got on a deal here. Just how I got a thing through play store that said that the 360robot app is unsafe and I should remove it.
Has anyone else had an issue like this?
360 Robot App Is Unsafe?
misterpotatomato on 16/05/2020 - 17:53
Last edited 17/05/2020 - 14:27 by 1 other user
Last edited 17/05/2020 - 14:27 by 1 other user
Comments
Username checks out. But I'm not saying I'm suspect of it, I'm saying I got an official play store notification to uninstall the app
Same issue. The app has been removed from the Play Store, and I get an unsafe warning.
What are you going to do? Have you kept the app? I wonder what makes it unsafe.
I bought it from Gearbite, so I posted in the latest thread to see what they say ( https://www.ozbargain.com.au/node/529186 )
I'm not going to use an app flagged as malware, and if you can't use the app, you can't use the vacuum, so it's now broken imo.
This company seems very shady, even if the app comes back in the playstore who knows what is in the actual robots firmware. I started getting suss about how they operate when i was going back and forth with support about the poor app performance, sending them traceroutes and ping results to there server, then i get an email from them saying run some random program from a google drive link for 30minutes. Yeh no thanks
Has anyone heard back from Gearbite? Messaged them on ebay and ozbargain and they aren't replying.
Can't even get a refund since I bought back in November!Your can try to get a refund under the Australian consumer Law 🙂
I heard back via emailing then at [email protected]
They claimed 360 was working on it, and there would be a fix "shortly". That was two weeks ago.
have you tried going to the 360 vacumn website and then under support->download app-> scan to install see if it works?
I don't see how that solves the problem.
If the version they uploaded to Google had malware hidden in it, the version from their own server without any oversight is even less trustworthy.If you have any Apple products it's still on the Apple app store. Strange that only Google has removed them.
It does fix it. Had this message a while back, uninstalled it, reinstalled from website.
Whether it contains anything dodgy however, I don't know. Just because it was flagged by Google doesn't mean it's spying - it could just as easily be using old code that Google no longer allows because it's not deemed secure.
Good point, I guess I'll wait a bit for it to hopefully come back on google play store , otherwise I'll have no other choice then to download the app from their website to continue using it.
Thanks all
I have all permissions blocked on the app on Android and it doesn't seem to affect the usability.
By "problem" I obviously meant that the app (according to Google) contains malware. Of course reinstalling the app from a source that isn't scanned for malware will allow you to use the app again, but that "fix" is like uninstalling your anti-virus software because it told you that you have a virus.
Unsafe != Contains malware.
Code vulnerabilities are discovered all the time and updates are made to fix it. Often these vulnerabilities are pretty obscure, but they get fixed nonetheless. Platforms like Google will regularly update what they allow.
The (likely) problem here is that 360 haven't updated their app store app to comply with Google requirements, not that it contains malware. Note that the iOS version is unaffected.
Ive just run the apk available for download from their site thru virustotal and it came back clean. Also i still have the version that was installed from playstore on my phone and run malwarebytes scan on it on my phone and it came back clean aswell. So maybe no malware in it
I did see the link on their facebook page, but I rather download from the google play store just to be safe!
I'm not sure, but you just never erally know, without seeing the code its hard to tell whats safe or not, a lot of people happily think google is safe, and yet they probably take way more of your data then other apps.
In saying that I bought a deebot vaccum with the app, and the number of permissions it required was crazy ( if I remember right it needed access to my contact list? Location access?) none of these should be needed for the vaccum. And the app was shit to be honest.
This might not be the best thing to say, but I don't trust a lot of apps coming from China (Tiktok, deebot etc), (And you probably should be careful of just the average app also). But this will end up being a choice for you based on your needs/accessibility and privacy.