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[QLD] RACQ Motor Vehicle Insurance Policy 5% Discount for Existing Policy Holders

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[QLD] RACQ Motor Vehicle Insurance Policy 5% Discount for Existing Policy Holders
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LFlumewavey on 10/05/2020 - 16:57 racq.com.au (1814 clicks)
Last edited 01/07/2020 - 17:25 by 1 other user

First deal post.. hopefully it's a winner!

Saw a banner when on the RACQ website stating "We're giving back up to $5 million^ to motorists. With less Queenslanders driving and fewer claims, we've reviewed our premiums for new and existing Comprehensive Car Insurance, Third Party Fire and Theft, and Third Party Liability policy holders to give you the best value. With RACQ you know you're covered."

Hit up a conversation with live chat, quoted the banner and the rep offered me a 5% discount on my existing policy. I pay yearly so the amount will be refunded in a few business days - haven't received any marketing or contact from RACQ. The representative was more than happy to help me with an additional discount on my policy due to the current situation with COVID-19

Log into your RACQ online account first for quicker transaction time :)

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closed Comments

  • dynamike on 10/05/2020 - 17:16

    Scored a quick $44 for using the car less.

    • Flumewavey on 10/05/2020 - 18:24

      Awesome! Glad it worked for you too :)

  • dcep on 10/05/2020 - 17:50

    only for comprehensive ?

    • Flumewavey on 10/05/2020 - 18:23

      I see no harm in trying. The banner does state comprehensive though..

    • zonarhd on 11/05/2020 - 08:03

      I got the discount for Third Party Fire and Theft on one of my vehicles.

  • Lachiem8 on 10/05/2020 - 18:02

    Thanks!! I got almost $80 back on my policy 😁

    • Flumewavey on 10/05/2020 - 18:26

      I'm glad! Did they offer you 5% straight up? I tried to barter for more but the rep I got wouldn't budge so I was pretty happy with a similar return.

      • Lachiem8 on 10/05/2020 - 18:30

        They didn't understand what I was talking about at first so I just said I saw I could get 5% back. It could be worth trying to get more if it's possible 🤔 As you said though I was also pretty happy with the return!

        • Flumewavey on 10/05/2020 - 18:34

          I just quoted the banner word for word and the rep seemed to understand 🤷‍♂️ Let me know if you decide to press further 😂

          • Lachiem8 on 10/05/2020 - 18:45
            +1

            @Flumewavey: I did a new chat and they said 5% was the max. The only way to get more would be with their financial hardship application

  • Marky66 on 10/05/2020 - 18:29

    Thanks OP

    Just completed my online chat - got refunds on 3 cars and a camper

    • Flumewavey on 10/05/2020 - 18:35

      No worries! Did you manage 5% off of each policy?

      • Marky66 on 10/05/2020 - 20:14

        Got 5% back for each

  • stevo82 on 10/05/2020 - 18:58

    Just got my 5% off

  • stylesection on 10/05/2020 - 18:59

    thanks op just got 26 dollars back not a lot but who cares money is money thanks for that

    • Flumewavey on 10/05/2020 - 19:21

      $26 is definitely better in your pocket

  • Johnny-Kun on 10/05/2020 - 19:02

    I got refunded $51.17, thanks OP

    • Flumewavey on 10/05/2020 - 19:20

      Glad it worked for you too!

  • AdosHouse on 10/05/2020 - 19:23

    I think we have OzBargain'd live chat LOL

    • AdosHouse on 10/05/2020 - 19:43

      $35 back for me, nice.

      • Flumewavey on 10/05/2020 - 20:39

        Glad you got through in the end!

  • maybeamacy on 10/05/2020 - 19:28

    Got 5% back too cheers.

  • WantToPayLess on 10/05/2020 - 19:51

    Is the 5% on the annual premium, or just on the "unused" portion? My policy will expire in less than 2 months so if it's the latter, the savings would be minimal.

    • Flumewavey on 10/05/2020 - 20:40

      I can confirm it's on the annual premium!

  • werdplaya58 on 10/05/2020 - 20:09

    Thanks OP, quite a long wait but got the 5% which was $35 - not to be sneezed at!

    • Flumewavey on 10/05/2020 - 20:41

      You're welcome! No sneezing here either :)

  • nodanime on 10/05/2020 - 20:09

    $48 back for me. Thanks OP!

  • [Deactivated] on 10/05/2020 - 20:21

    Works faster if you're already logged into your RACQ account and start live chat rather than having an anon account. Took ~5 mins to talk to someone for the claim. Thanks OP!

    • Flumewavey on 10/05/2020 - 20:42

      Can confirm as I was already signed in! I will add this to the post - thanks madlad07 :)

  • djevoultion on 10/05/2020 - 21:12

    Thanks OP got $80 back (5%)

  • JCrown9 on 10/05/2020 - 21:17

    great deal.

    have 2x policies.

    $80 per month and $75 per month.

    They knocked $15 per month off each policy valid until the renewal period (5 months away).

    so happy with those savings!

    • Flumewavey on 10/05/2020 - 22:07
      +1

      Can't grumble at that! :)

  • zonarhd on 10/05/2020 - 21:20

    Thanks OP. Saved $56 on my 2 vehicles.

    • Flumewavey on 10/05/2020 - 22:09

      Another winner!

  • kareem on 10/05/2020 - 22:17

    Thx OP, I logged in but can't seem to find live chat contact option, how to reach it?

    • kwijybo on 11/05/2020 - 00:09
      +1

      Live chat hours are 9.30am to 9pm.

    • Flumewavey on 11/05/2020 - 09:17
      +1

      Should be in the bottom right hand corner :)

    • kareem on 11/05/2020 - 11:31

      Found it now, received $52 back thx

  • King Steuart on 11/05/2020 - 01:25
    +1

    Upvoting in the hopes RACV follows

    • Flumewavey on 11/05/2020 - 09:17
      +1

      Fingers crossed for you!

  • Gomo on 11/05/2020 - 05:46

    Good stuff will try today !

    • Flumewavey on 12/05/2020 - 08:53

      Hope it worked for you too!

  • rick5042 on 11/05/2020 - 07:21

    Has anyone tried Hug Insurance? Underwritten by RACQ.

  • Coastgirl on 11/05/2020 - 09:00

    Looks like a great deal - aside from using chat as fastest way to follow up about this, what did you say to the chat operator to start the enquiry as it doesn't actually say 5% discount in the blurb?

    • Flumewavey on 11/05/2020 - 09:17
      +1

      Hey Coastgirl - I quoted the banner word for word "We're giving back up to $5 million^ to motorists. With less Queenslanders driving and fewer claims, we've reviewed our premiums for new and existing Comprehensive Car Insurance policy holders to give you the best value. With RACQ you know you're covered" and asked what they could do for me :)

    • Gomo on 11/05/2020 - 09:44
      +2

      Just be a normal human and ask them about getting some of your premium back due to covid virus easy

      I had Lindy process my request super easy!

      Lindy: Great that is what I have thanks, that will take 5-10 working days to refund to you
      Me: thanks again! Now off to do some house chores lol
      Lindy:House chores gets boring when we don't travel far now though
      Me: house is a clean as ever now, I just do more exercises to keep myself sain lol
      Lindy: Yes true. Have a great day and thank you for using RACQ Click to Chat

      • teacherer on 11/05/2020 - 10:55
        +1

        I got Lindy too! $75

        • kapil27 on 11/05/2020 - 11:15
          +1

          Me too!!
          Saves $5/m for next 8 months.

  • adam on 11/05/2020 - 10:30

    Got $90 back. Thanks OP

    • Flumewavey on 12/05/2020 - 08:54

      Nice cashback for you!

  • Slo20 on 11/05/2020 - 10:58

    Can confirm third party liability policies are also eligible for the 5% discount. I also have policies with NRMA but they said they not giving any discounts.

  • Coastgirl on 11/05/2020 - 12:04

    Thanks OP - scored $73.92 - credit applied over remaining 7 months of policy.

    • Flumewavey on 12/05/2020 - 08:54

      Woo - glad you got it through!

  • Chazzozz on 11/05/2020 - 12:24

    I got a $30 reduction on my policy. Thanks OP!

    • Flumewavey on 12/05/2020 - 08:54

      That's awesome!

  • alivetec on 11/05/2020 - 12:42

    This the warning I got after being offered 5% discount on chat
    Timothy
    Thank you. So after my calculation your refund amount will be $41.89. Please also note that your duty of disclosure will still apply and these one off discounts might will impact on your next renewal premium (might see slight increase).

    Did anyone else get the same warning?

    • quackie on 11/05/2020 - 12:48

      No I did not.

      I did get Timothy initially but then it took so long for them to respond I forgot about it. Went back and got Terri instead who didn't disclose that to me.

    • werdplaya58 on 11/05/2020 - 13:57

      I didn't get that either, but I'll definitely keep an eye out for 5% increase in premiums next year…

  • Penro on 11/05/2020 - 12:51

    Thanks Op.
    Saved $57.36. Had to re-open the live chat 3 times because I kept forgetting about the chat window in the background. :)

    • Flumewavey on 12/05/2020 - 08:55

      Story of my life forgetting about the chat window! Nice saving :)

  • Meathead95 on 11/05/2020 - 12:57

    Thanks OP, got 5% back refund as I pay for premium annually.
    Another policy due for renewal, they gave 5% discount on renewal premium

    • Flumewavey on 12/05/2020 - 08:55

      Awesome! Glad they were able to do it on both policies :)

  • marketingpolice on 11/05/2020 - 13:44

    I tried RAC WA two weeks ago, they were a joke. For a comprehensive policy that is worth almost $1000. They said I could get back $2 a month.

  • rizza on 11/05/2020 - 13:46

    Got approximately $8 back.

    lol, but hey it's something.

    • werdplaya58 on 11/05/2020 - 13:59

      I'm curious what motor vehicle you have that costs $160 per year to comprehensively insure

      • rizza on 11/05/2020 - 14:08

        Third Party Liability.

        Someone here said it worked for them so I asked.

        • werdplaya58 on 11/05/2020 - 14:12
          +1

          Ah nice work then. 2 policies here, they applied it to my comprehensive but not the other one that was 3rd party.

    • Flumewavey on 12/05/2020 - 08:56
      +1

      Buy yourself a nice bargain from elsewhere using the $8 ;)

  • Purley23 on 11/05/2020 - 14:22

    Were you asked if you had been affected at all e.g. loss of employment or financial hardship or was it available to everyone (i.e. from using car less due to restrictions)?

    • werdplaya58 on 11/05/2020 - 14:37

      Available to everyone, I was just asked to give some detail about how my travel had changed/reduced. Mentioning working from home seemed to do the trick.

    • Chazzozz on 12/05/2020 - 09:08

      I was asked by the consultant who helped me. I told her I've been working from home for two months, and that was enough to satisfy her.

  • tomatosauce on 11/05/2020 - 14:24

    Got $35, thanks OP😊

  • BennyHe2018 on 11/05/2020 - 16:28

    Got $29 back, thank you OP!

  • Local Bogan on 11/05/2020 - 17:36

    Woo got $160 back! Awesome, thanks OP!

    • Flumewavey on 12/05/2020 - 08:57

      I think that's the best I've seen so far!

  • lychees on 11/05/2020 - 20:46
    -1

    Thanks OP. Took my $146 refund & I’m about to cancel, very unhappy with my RACQ motor policy.

    • Flumewavey on 12/05/2020 - 08:58

      Glad you got a refund too! Why are you unhappy with your policy?

      • lychees on 12/05/2020 - 18:20

        They've just called me up to overturn a not-at-fault claim that they paid out over a year ago, they want me to pay the excess stating there is new info from the 3rd party, long story short, there is no new info and i've complained to the ombudsman, it won't eventuate but I'm annoyed that they would even try.

  • Luigy on 12/05/2020 - 19:47

    Got $65 back, cheers OP!

    • Flumewavey on 13/05/2020 - 14:25

      That's awesome!

  • DealDevourer on 27/05/2020 - 14:27

    Has anyone received their refund in their bank account?

    • Flumewavey on 27/05/2020 - 18:27
      +1

      Yeah, my refund appeared on Saturday 🙂

      • Gomo on 28/05/2020 - 19:49

        I was going to ask as well, mine hasn't still lodged 11th May so that's 13 business days+ hmm

        • DealDevourer on 29/05/2020 - 10:40
          +1

          I figured mine out before. They refunded to my credit card rather than the savings account I gave them during the live chat so it actually went in last Friday. Live chat was quick at looking it up so might be worth sending a message if you haven't got yours.

          • Gomo on 29/05/2020 - 14:08

            @DealDevourer: Just looked at my credit card account and sure enough the credit has been placed on the credit card, interesting..

            Because we went over our chat and confirmed the bank details.. oh well it's done and dusted now :) guess it's now a contribution to some credit card payments I owe lol

            26 May 2020 transaction RACQ LTD EIGHT MILE P

  • maxo84 on 03/06/2020 - 14:35

    Hmmmmm annoying, I still haven't received my refund and they have just advised that it was sent back to the original credit card I used for payment. I explicitly told them not to do that as the card account was closed and I provided them with my bank account details.

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