Asking for a friend, yesterday an amount of approx 10.5k appeared in her home loan.
We believe it's not an accidental transfer from another person but not 100% sure, transfers from another account show a from account number but this one only shows a receipt number. The description on the transfer says Hardship.
The loan is fixed so she's not able to redraw it but it looks as though the 10.5k is similar to a principle reduction rather than an extra payment available to redraw, but she's not sure since she has never paid extra into this loan.
The reduction in principle equates to about $1.35 in interest per day in her favor.
Bank phone queue advised of a long queue due to covid and she doesn't have time to call between business hours.
What should she expect next and what should she do?
Just wait it out until contacted. DO NOT try to spend it