Can't Get Refund from Liquorland for out of Stock Click and Collect

harthagan on 07/05/2020 - 13:26
Last edited 07/05/2020 - 13:50 by 1 other user

It's been 2 weeks since I went to the store twice for two different items which I bought online for click and collect. Both times the store didn't have my order in stock.

Since then I've called 5x about my refund, the orders were both cancelled but I can't seem to get them to process my refund through to my debit card. As a result I'm out $150. Each time I call I get some kid who complains he's working from home and has no access to processing refunds. Each time they tell me they will flag it for urgent attention by the team responsible for doing the refunds. Each time I've been patient and respectful with them but this is getting beyond a joke now.

Food & Grocery

Related Stores

Liquorland
Liquorland

Comments

  • GG57 on 07/05/2020 - 13:28
    +7

    Dispute your credit card transaction via your bank.

  • harthagan on 07/05/2020 - 13:47

    Paid with a HSBC debit card.

    • MatthewTeng on 07/05/2020 - 14:14
      +2

      Aren't HSBC cards all Visa Debit Cards now?

      I'm not sure how you would have paid if not by using it as a visa card.

      If it was used through visa I'm pretty sure you can still charge back, even if it's not a credit card.

      • harthagan on 07/05/2020 - 15:00
        +1

        Yes it's a visa debit card. Didn't realise I can do a chargeback, will give it a whirl.

  • ThithLord on 07/05/2020 - 13:47

    ok

  • Smulder on 07/05/2020 - 14:00
    +4

    I'm surprised the phone operator gives you their age.

    • Heaps for Cheaps on 07/05/2020 - 14:32
      +4

      Some people request ASL on every contact I guess, lol

    • harthagan on 07/05/2020 - 14:59
      -2

      Lol they don't tell me their gender either but I can still make a pretty accurate guess

      • GG57 on 07/05/2020 - 15:30

        And both the age and gender are irrelevant to your story

        • harthagan on 07/05/2020 - 15:40

          Yes exactly

  • ozssc on 07/05/2020 - 14:54
    +1

    I've had a similar issue. I paid via paypal, so a week ago, I lodged a Paypal claim. To date, Liquorland haven't responded to the claim so hopefully I'll get my refund soon. It might be easier for them to just allow everyone to make their paypal/credit card claims, than have to deal with the large volume of calls asking for refunds (as they'd have to refund it anyway)

  • Seraphin7 on 07/05/2020 - 15:24

    I had them move the order to another store who had confirmed stock and was able to pick up 20 minutes later.

  • Iggemo on 07/05/2020 - 16:08
    +1

    Good luck. Last time this happened to me i tried ringing them, said they were too busy, didnt reply to emails, had to raise a paypal dispute and of course won it, but i literally had to wait 6 weeks to get the funds back. Liquorland are shockers with this (especially FCL).

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