Hi All,
Once i realised i made a stupid mistake, i thought this is the only forum who can help me.
I have purchased a Lenovo MIIX laptop from HN in Mar 2017 and i purchased 2 years of product care along with it.
I had an issue with the laptop when my wife was overseas in December.
I was naive in thinking the 2 years ended in 2019 and so the product is out of warranty and did not case to reach out to HN.
Last couple of weeks, i reached out to a laptop repair centre and they advised me to confirm if the product is out of warranty
When i reached out to HN, i was told i am late by 2 weeks and my warranty has expired and that the system would not allow to apply for a claim.
I felt dis-hearted as my stupidity and laziness has costed me.
Being from IT, i believe if HN is willing to verify my claim whether the laptop was infact not working from Dec, i am sure they can find enough evidence if a technician looks at it. However, they have disregarded my request saying it is my fault that i did not apply for a claim on time (which i agree is my fault).
I need advice if there is way i can raise such an issue and get HN technician to check my laptop to proof my claim is true and get my laptop repaired or replaced ?
Is there any merit in trying ?
Appreciate your help.
Regards,
SK
Call a current affair and they will look into it for you.