Extra 40% off Everything for Club Members (Free Membership) @ adidas (Stacks with <50% off Outlet) UB19 $86.50, UB20 $109

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Extra 40% off Everything for Club Members (Free Membership) @ adidas (Stacks with <50% off Outlet) UB19 $86.50, UB20 $109

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Taegukgi on 09/04/2020 - 00:22 adidas.com.au (31574 clicks)
Last edited 09/04/2020 - 12:36

This post contains affiliate links. OzBargain might earn commissions when you click through and make purchases. Please see this page for more information.

Edit - For those that have issues with the Creator Club membership, you can apply the promo code FAM30 to get an extra 30% off everything on top of the up to 50% off outlet.

Nice deal for adidas. To receive the 40% off, you need to have Creator club membership (free membership).

Stacks with up to 50% off outlet items.

Ultraboost19 - from $86.50 delivered before cashback.
Ultraboost20 - from $109 delivered before cashback.

7.5% cashback @ ShopBack

Sports & Outdoors adidas Footwear Running Shoes

13 Apr 2020

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closed Comments

Fitzwah on 25/04/2020 - 12:52

-1

Still waiting….
adamjb007 on 25/04/2020 - 16:58

got my ultraboost 19 shoes for $75 delivered. took a bot of time but all good
tlai on 26/04/2020 - 07:35

I only have 1 parcel that hasn't moved from the 15th and 1 from the 21st with the dreaded 'parcel is coming' status.
NotaSpender on 26/04/2020 - 09:02

Just got an email from auspost saying my order is coming today huh
- ashdays on 26/04/2020 - 10:51
  
  +2
  
  Looks like Auspost is now delivering on Sundays too to catchup on the backlog.
  
  I hope the posties are compensated appropriately for the extra workload
TightTerry on 26/04/2020 - 09:10

Mine were delivered this morning
- ashdays on 26/04/2020 - 10:52
  
  I received one today too. Couldn't believe it
wlqrichard on 26/04/2020 - 12:38

Got two orders today.
slick7 on 27/04/2020 - 10:25

got it - finally - 18 days from order to delivery - they're still saying allow 5 extra days for delivery when I log in to support :(
chekside on 27/04/2020 - 10:44

Purchased on the 9th, and tracking still just saying "Shipping information approved by Australia Post"
- xixia on 28/04/2020 - 10:39
  
  Same here, has been on that status since mid April..
[Deactivated] on 27/04/2020 - 11:51

I still have 2 pending from the 15th? I had another mailed after arrive and another late order which Adidas recently sent updated on its way.

The first 2 are stuck in tracking information received.
taoz on 27/04/2020 - 17:35

Lucky those who go there order. Still waiting on 2 orders. Not even picked yet.
- Mr777 on 29/04/2020 - 09:36
  
  The status you see on the order portal may not be right. Check with their chat team.
Little Wog on 27/04/2020 - 20:46

I think my package was in 2 weeks iso before they sent it out, I received mine today.

Express post too, haha! :)
krim on 27/04/2020 - 20:52

Received my 2nd order today. Ordered on the 9th 🙌

Still waiting on my first (larger) order also ordered on the 9th.
[Deactivated] on 28/04/2020 - 16:12

+2

Got my order today. Although there was no damage to the box, the same couldn't be said about the shoes, which look as follows: https://imgur.com/a/GNZ8Mgi . This was ordered on the 10th, along with socks (which sadly, for a size M (US 7-8.5), are too small for these shoes.

Good idea to get into contact with support? Or any suggestions?

All in all though, despite the above I have no complaints. For its price, the deal was definitely worth it.

Edit: talked to Adidas staff. apparently it looks like it's "been worn", or may have been from the dirt on the plastic packaging for the socks.

Edit 2: decided to keep it and try wipe it off (got around half of it off). Max deal the rep would give me back was 50%, but I knew it would be possible to clean them. Really good price for UB20 if anything, and still has the "shoe smell" so it should be unworn and brand new.
- [Deactivated] on 28/04/2020 - 22:23
  
  +1
  
  I checked mine after seeing your pic. Mine had a tiny mark not as much as yours but came off quickly. To be honest….the only way we will keep our shoes clean is by not wearing them haha
- TightTerry on 29/04/2020 - 10:26
  
  +1
  
  If they can give you 50% cost back for those i would def be keeping them! thats an even better price for shoes that will have a scuff on them the second you leave the house.
- dogsryummy on 03/05/2020 - 18:59
  
  Just to clarify, what do you mean by "[M]ax deal the rep would give me back was 50%"? Was the rep offering to refund you 50% of the amount you paid for the damaged shoes, or offering a 50% discount voucher for your next purchase? Also, through which platform did you reach the rep? I'm not too happy with the condition my shoes arrived in either so I'd like to know my best course of action. Thanks in advance.
  - [Deactivated] on 03/05/2020 - 21:50
    
    +1
    
    Basically 50% off my next purchase, as well as a full refund for the price I paid for the shoes, if I sent them back. The rep told me I was not allowed to do exchanges in the online store though. However, if I have to be honest it wasn't worth it due to shipping prices making e fork out another wad of cash and thus making the 50% not too worth it for me. As mentioned in one of my edits, I discovered that it was some dust from the packaging of the socks that I ordered as well, and I was able to remove the stain with relatively little effort applied.
    
    As for where I contacted then, it was directly through the live chat section of the Adidas website. Somebody should be able to assist you there, so long as you notify them of any conditions you had on your purchase (in terms of codes applied, and the price of the shoe if you want to buy it again).
    
    Hope this helps :)
    - dogsryummy on 03/05/2020 - 22:22
      
      Thanks so much for the info! One of my shoes came with very noticeable glue marks and another is half a size too large, so I'm looking to replace both of them. Unfortunately I, like you, paid a massively discounted price for them through this deal and the only way I can even come close to that price if I re-order is by applying the maximum 50% off discount voucher. I've looked at other people's replies where they've negotiated with the reps with varying degrees of success (20%, 30% off) so I was wondering how willing your rep was to offer you the final 50% discount. Did you have to be firm with him/her?
      - [Deactivated] on 03/05/2020 - 22:40
        
        @dogsryummy: I was able to show pictures like the one seen in my original comment, and the rep said that it looked like it had been worn.
        
        You have to be firm in knowing what you ordered and at what discounts, and discover what your options were if you could or could not fix it. Also, if you're hoping to get a replacement, its better to let them know that you want to return it and buy the same product in the future and would hope to pay the same price as what you paid here, as the quality was faulty and lesser than you expected (which I am aware most would have intentions to). This should be able to assist you in sending back the items.
        
        About the glue, mine had a similar problem on the boost section itself, but I was able to get it off after some very slow prying (no damage to the boost structure, thankfully). I don't recommend you do this, as those glue marks are seriously glued on tight, and a refund with the voucher code would be a better option in this instance.
wombat81 on 29/04/2020 - 12:06

+1

Just FYI. After I sent my damaged UB20s back I contacted customer service hoping they would send me a replacement. They don't send replacements. They just give a refund. Sucks because I can obviously no longer get sale price. They did send me a 20% voucher for the hassle, though.
- wlqrichard on 29/04/2020 - 12:48
  
  And you get 15% voucher for sign up the newsletter…
  - wombat81 on 29/04/2020 - 14:18
    
    mine's expired :(
- jdf on 30/04/2020 - 09:46
  
  Try talking to CS again. Personal experience: ordered some kids shoes but they were too big. Asked CS about replacement, unlike NB they said No, but after some talking gave me a 30% off voucher. Thankfully the kids shoes were now on Sale, so had to pay extra to reorder, but not too much more.
  - eecchhoo on 30/04/2020 - 12:36
    
    i was told the voucher they are giving out can only be used for Full priced item …
    I am in the same situation with incorrect size and they wont replace it .. and only want to refund and want us to purchase it on a higher price.
tlai on 29/04/2020 - 20:47

Anyone found some cheap shoe protector spray to protect their new shoes?
j1568 on 30/04/2020 - 10:53

Anyone still waiting for their orders? I got shipping notification last Thursday, but the tracking number they gave is still not trackable on the Aust Post website.
- sarah965 on 30/04/2020 - 11:23
  
  I had the same issue .. ordered my first order on the 9th , shipped out on 22nd and rocked up on my door on the 29th .. and since it was shipped the tracking number I received from adidas was not trackable .. so it will come by surprise.
  - j1568 on 30/04/2020 - 21:11
    
    Thanks. Hopefully it will turn up soon.
- krim on 30/04/2020 - 12:08
  
  Still waiting on 1 order.
  
  I enquired today via chat and they gave me a 30% discount code without prompting.
  - j1568 on 30/04/2020 - 21:11
    
    I enquired and was just told to wait few more days due to delay with aust post. No offer of a discount code.
    - fookos on 01/05/2020 - 12:23
      
      This has been incredibly slow.
      
      My order has been fulfilled and has a tracking number, but I've been in the 'your parcel is coming' status, rather than 'we have your parcel' (AusPost) since last Friday.
      
      While I know that Australia Post have been run off their feet with their package delivery service, my interpretation of this is that Adidas hasn't even handed it on for delivery yet…
      - chekside on 01/05/2020 - 12:31
        
        +2
        
        @fookos: AusPost aren't scanning parcels as much as usual. My order was stuck on 'your parcel is coming' from last Tuesday, but suddenly yesterday was 'on board for delivery' and delivered without any other tracking events in between. I know others who experienced the same thing too, so it's likely AusPost actually do have your parcel already.
        
        fookos on 01/05/2020 - 16:32
        
        @chekside: Thanks - will see how things develop next week!
        
        fookos on 02/05/2020 - 13:35
        
        @fookos: You're right @chekside - suddenly went from 'coming' to 'your order is arriving today'. Shout out to Aussie Post for their hard work at the moment - delivering on weekends to try and get through the volume/demand.
        
        fookos on 02/05/2020 - 13:36
        
        @fookos: Duplicate post - apols.
Sainter4Life on 01/05/2020 - 15:33

Received an order of 2 UltraBoost via express post which I got the notification yesterday. Still waiting for the large with shirts, jacks, pants and shoes as status still shows 'Order confirmed, waiting to be packed' since the 9th. Contacted customer service a few times and was just told about the 50000 orders that came in that weekend and to expect delays.
j4ck on 02/05/2020 - 12:28

Received one order yesterday and one order today! Keeping the size 12 UB20s (size 11.5 UB19s were slightly too small).
wlqrichard on 02/05/2020 - 15:05

Got my last order today, purchased on 11th.
j1568 on 04/05/2020 - 12:39

Followed up with adidas again and this time they gave me the correct tracking number which only shows that the shipment was approved on 24 April. Adidas keeps blaming aust post for the back log, but if aust post have picked up the parcel it should normally show on the tracking that it has been pick up. No idea who is really at fault. It could be adidas them self who have not passed the parcel to austpost or it could really be austpost who just pick up the parcels but slowly processing them and only scan them in system when hit destination or ready to be sent off.
- ashdays on 04/05/2020 - 12:43
  
  +1
  
  I had the exact same issue. Got the wrong tracking number initially. When I contacted their customer service I got another tracking number which was accepted on Aus Post website. I've had delays in other parcels as well which makes me think that Aus Post is having a lot of backlog parcels which they are trying to clear.
- Archdon on 04/05/2020 - 20:13
  
  +1
  
  I had the same issue, it's as if they swapped the emails between different orders…
  
  I eventually got all my items though.
taoz on 08/05/2020 - 21:08

has anyone returned anything and had a refund yet?
Have send stuff back from an order they received 2 weeks ago, sent 3 weeks ago, still nothing back yet
- wombat81 on 08/05/2020 - 22:19
  
  I'm still waiting for my refund too. I'll contact customer service next week and am what's going on.
  - taoz on 08/05/2020 - 22:35
    
    I've contacted them. They say just have to wait. Very annoying. I haven't had slower experience than this online. Even sent stuff to UK quicker refunded
    - DooDah on 14/05/2020 - 09:34
      
      I just contacted customer service regarding a return I sent on 28 April 2020. They confirmed that have received but "the warehouse has suffered a malware attack and it is causing delays."
      
      Advised that I can expect a refund within 2-3 weeks.
      - taoz on 14/05/2020 - 09:47
        
        @DooDah: Gees really. Really sucks we cannot call them still..not hard to divert phones to people
        I got faulty item aswell as returns I'm still waiting on.
        
        wombat81 on 14/05/2020 - 10:28
        
        @taoz: I just got off the chat to them. They didn't say anything about malware to me. That sounds pretty iffy. My return arrived at Adidas on April 29th. The chat guy just gave me the usual line: "returning an item we have 14 business days processing period,. once refund approved it may take 1-2 business days to be posted to your account".
        
        He said it should have happened today but is still processing and I should check back "at the end of the week" which is tomorrow. So I guess I'll contact them again tomorrow…
        
        ashdays on 14/05/2020 - 21:04
        
        @wombat81: I'm in the same situation. My return arrived on the 1st May. Still waiting for a refund.
        Not sure what the issue with Adidas is
        
        taoz on 15/05/2020 - 09:46
        
        +1
        
        @ashdays: Very frustrating you can't call them to get anything resolved.
        I haven't got replies to emails for over a week not any response from web site query form.
        Quite frustrating experience
        
        jdf on 20/05/2020 - 10:06
        
        @taoz: Did you’ll get your Refunds yet? How long did it roughly take?
        
        wombat81 on 20/05/2020 - 10:38
        
        @jdf: Not yet. Been too busy to chase it up. I'll hit them up again before the end of the week.
        
        taoz on 20/05/2020 - 11:07
        
        @jdf: Yea eventually. Took weeks!
        My return point isn't far from them either.
        
        wombat81 on 20/05/2020 - 12:13
        
        @jdf: On chat again now. Getting spun the same line of "it'll be done by the end of the week".
        
        I can't believe that a company the size of Adidas, with the global resources they have, can't get on top of this. It's pretty disappointing.
        
        Anyone got any ideas on the best way to escalate this? The chat reps are pretty useless.
        
        wombat81 on 20/05/2020 - 13:20
        
        @wombat81: They're getting smashed on Product Review. https://www.productreview.com.au/listings/adidas
        
        ashdays on 20/05/2020 - 19:06
        
        @wombat81: A manager can override the system and issue your refund straightaway. You just need a manager who is willing to do it at the time!
        
        wombat81 on 20/05/2020 - 20:24
        
        -1
        
        @ashdays: I did demand that. The chat guy said it wasn't possible but he promised would get it actioned today. Unsurprisingly it didn't happen.
        
        wombat81 on 20/05/2020 - 22:29
        
        -3
        
        @wombat81: Surprise surprise my refund just came through, at 10:23pm. I don't know what's going on at Adidas but they need to sort their shit out.
Bubble Tea on 09/05/2020 - 20:37

+5

Someone has decided to resell 7 Ultraboosts from this outlet sale on Facebook…
- JLai on 14/05/2020 - 10:31
  
  Wow, they basically want near full price lol
Golly1153 on 26/05/2020 - 09:21

I was talking to a support agent on adidas live chat and he told me that i can’t send my item back and exchange it for another colour and that i could only get a refund. He said i could talk to the store manager at my local adidas store and see if they will exchange it for me for another colour. What should i do should i just send them back to the warehouse for a refund or should i try my luck at my local adidas store? Has anyone had any experience with this before which help me?
- wombat81 on 26/05/2020 - 09:33
  
  Yeah they don't do exchanges. Can't comment on the physical stores sorry.

This was posted 4 years 8 months 9 days ago, and might be an out-dated deal.

Extra 40% off Everything for Club Members (Free Membership) @ adidas (Stacks with <50% off Outlet) UB19 $86.50, UB20 $109

7.5% cashback @ ShopBack

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