ScoopOn Cake Pops and Bites

Chuckler on 14/09/2011 - 18:25

I bought this:
http://www.scoopon.com.au/deals/4535/just-24-for-two-dozen-c…

I sent an email to redeem my coupon on 13-September-2011:

Hi,

I'd like to redeem my ScoopOn purchase for 2 dozen cake pops.

Details:
ScoopOn: xxx
Name: xxx
Address: xxx
Date Req: 23-September-2011

The occassion is a birthday party for a 3yo boy. Blue is better than pink :)

I got a generic reply:

Thank you for contacting Cake Occasions Pops & Bites

We will endeavour to answer your enquiry within 24 hours.

All Scoopon orders will be actioned after the 12th September as per the terms and conditions of the deal on the Scoopon website and the orders filled after the 19th September, subject to the availability of that date.

We thank you for your business,

Kind Regards,

Cake Occasions Pops & Bites

I didn't hear from them within 24 hours, so 60 hours later I sent a followup:

Hello -

I have no reply within 24 hours. I attempted to redeem my voucher on the 12th September and received this autoreply. I'd appreciate an acknowledgement whether this is going to be possible or not.

Three hours later I received back this:

Sorry for the delay, due to ongoing discussions with Scoopon in regards to Scoopon vouchers, an email will be sent out to all customers as soon as possible.

Thanks :)

Cake Occasions Pops & Bites

This doesn't sound good for ever being able to redeem the ScoopOn. I'll update back when I hear what the email that goes out says.

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closed Comments

  • Chuckler on 15/09/2011 - 10:41

    Hi xxx,

    Sorry for the delay in responding, we have been unable to reply to Scoopon emails due to ongoing deliberations with Scoopon themselves. Unfortunately all money will be refunded to customers due to much confusion over this deal in regards to terms and conditions. Scoopon will be sending an email out today to explain. I do apologise and hope to hear from you in the future.

    Thanks

    Cake Occasions Pops & Bites

  • moocher on 15/09/2011 - 11:41

    That doesn't sound good. Looks like Scoopon might have made a mistake in the terms and conditions or oversold the deal (there were more than 1000 of these sold)
    It will be interesting to see what Scoopon has to say.

  • voteoften on 15/09/2011 - 15:02

    That's a shame. They look so cute.

  • Chuckler on 16/09/2011 - 08:15
    +1

    Hey ScoopOn,

    I emailed your [email protected] and got no autoreply. I checked my spam folder, it's just not there. This is from a gmail address, so it's more likely that your Kayako eSupport installation is flawed than the message isn't getting through. Here's my headers:

    MIME-Version: 1.0
    Received: by 10.100.138.9 with HTTP; Thu, 15 Sep 2011 14:47:28 -0700 (PDT)
    Reply-To: xxxxxx
    Date: Fri, 16 Sep 2011 07:47:28 +1000
    Delivered-To: xxxxxx
    Message-ID: <CAHzid=oT5cPjTDnMT-UHKE7SP5s_xBmM9rUq-mjMdb49zM-ygg@mail.gmail.com>
    Subject: Cake Pops and Bites - not honouring ScoopOn
    From: xxxxxx
    To: [email protected]
    Content-Type: text/plain; charset=ISO-8859-1

    In eSupport Admin, click Mail Parser > Parser Log and review any "No Assigned Queues Found for Mail Recipients" errors.

    In any case, I have logged a support request using the web portal, Ticket ID: WMO-904794. I got the autoreply straight away, further points to it not being a problem with my mail client.

    Anyway, please refund me and post an explanation.

  • Scoopon on 16/09/2011 - 10:01
    -1

    Hi Everyone,

    Thanks for your post.

    We are currently working on a resolution with the Deal Provider.

    We hope to have advice of a resolution for you very shortly, and Scoopon will email all Members that have purchased this deal asap!

    Kind Regards,
    Team Scoopon.

  • Chuckler on 16/09/2011 - 15:08

    This morning received this:

    Dear xxx,

    Thanks for your email.

    We’ve passed on your concerns and made it very clear that they have to be followed up immediately!

    We’re already in the process of resolving the matter, so we’ll update you the moment we’ve gotten to the bottom of it and found a resolution.

    Should you have any further queries, please feel free to contact us.

    Kind Regards,
    Brendan
    Team Scoopon

    and this afternoon, this:

    Dear Valued Scoopon Customer,
    Thanks for your recent Cake Occasions Pops and Bites Scoopon purchase.
    Unfortunately, we have been made aware of an error in this deal and after quite a bit of deliberation and discussions with Cake Occasions Pops and Bites, we regret to inform you that we must withdraw this offer.
    We'll process a full refund to the credit card you used to buy your Scoopon(s), which you should see in your account within the next 5 business days.
    If the refund doesn’t appear by then, please get in touch with us at [email protected].
    We hope that it goes without saying that YOU, our Scoopon Members, are our number one
    priority. You make our world go round and your best interests are our best interests. We sincerely apologise for any inconvenience this may cause.
    Of course, if you have any other questions or concerns, don’t hesitate to send us an email.
    Kind Regards,
    Team Scoopon

    :(

    • moocher on 16/09/2011 - 15:19
      +2

      It's disappointing that the deal is off, but thankfully you'll get a refund. :(

  • voteoften on 17/09/2011 - 01:00
    +4

    If scoopon can get out of a deal due to an "error", they should refund customers who make an error when buying vouchers.

    • cloudy on 17/09/2011 - 09:45
      +2

      Good point! I hope scoop on answers this.

    • arcticmonkey on 17/09/2011 - 10:24
      +1

      Exactly. Interested to hear Scoopon's take on this.

    • Chuckler on 19/09/2011 - 07:41

      Sadly, it's not the same thing.

      If you buy a service from a merchant, and the merchant is unable to provide said service, they (should) make restitution by refunding your money or trying to find another solution. With an apology, if they want return business. They return your money because they are at fault.

      When you buy a service from a merchant, if you make an error in purchasing it, and the merchant has not done anything wrong (such as misrepresenting the service sold), then they do not have to refund or seek resolution - they are not at fault.

      HOWEVER, without knowing the full story, as to what happened between ScoopOn and CP&B, I don't think this will end well for CP&B. I don't know here who was at fault - them or ScoopOn, but I'll probably keep using ScoopOn, but myself and 1046 other customers will probably never use CP&B.

  • Chuckler on 22/09/2011 - 09:54

    refund got paid by the way for anyone interested.

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