got a device through optus and experiencing constant drop outs, what are the options to return the device and cancel plan
and how do i speak to a manager or upper management instead of (mod: removed derogatory wording).
Return Device Bought through Optus
[Deactivated] on 03/04/2020 - 11:29
Last edited 03/04/2020 - 12:52 by 1 other user
Last edited 03/04/2020 - 12:52 by 1 other user
Related Stores
Comments
So did Optus not know, or did they specifically to ask Australia's premier phone plan cancellation forum?
You realise that even someone said they were able to return it, plus got a free gift card, you would still need to contact optus. Even then, you might not be approved for return.
Karen, is that you?
Have you been to a Optus store to discuss this? https://www.optus.com.au/about/network/regional-coverage/4g-…
There is information about coverage guarantee. Maybe try calling asap and seeing if they’ll honour. I also know Optus is having issues at the moment. Maybe try to drive to the CBD of your city to see if that helps, then you know it isn’t the device.
Good luck. Optus are appalling at customer service, especially when it comes to things like drop outs.
You need to find an actual Optus-owned store (if they still have them?) and deal with the staff there. Don't bother with the call centre or any franchised stores. They just won't want to know you.
they still have optus owned stores
yeah tried their call centres, they just talk out of their arse most of the time, and make statements that are blatantly wrong and contradicts basic laws stated on ACCC
"those indians" they do outsource to philipines as well…
"those indians" should be replaced by "entry level staff" so that OP can refer to himself/herself.
Was going to take this post seriously and comment but the derogatory/racist comment and the OP's post history is just appalling.
Ordered 15 wicked wings and got 5 drum sticks…lol
ahaha he deleted his account!
Is this the iPad that you've made about 40 posts about?
How is saying “those Indians” derogatory when it’s factual.
What did Optus say when you called them?