[Resolved] Super Slow Speed with Kogan nbn

naigrabzoo on 02/04/2020 - 08:09
Last edited 04/04/2020 - 20:12 by 1 other user

Update — Found Router Issue Now 98/20 ALL DAY: )
speed test after changing router settings
https://files.ozbargain.com.au/upload/29427/78429/speed_test…

Hello People
I'm just trying to put it out there for everyone
After couple of hours of waiting everyday for my call to be picked up I've given up on Kogan
Just try and stay away from this guys
I'm on 100/20 plan
Initially my speed was around 50-60 mbps
They claim typical evening speed of 80???
i was happy with that anyway as coming from ADSL2
but recently i've started noticing speed of only 13-20 mbps
i checked my speed during early morning, afternoon, or late at night not more then 30 mbps
also Kogan doesn't have any other way of contact method apart from their 1300 number
so bit disappointed with service overall with nbn
i understand its hard time and everyone is at home working probably so speed might get reduced
but having the same reduced speed all time make no sense
anyone else had similar experience?
can someone suggest any other provider? (Rouse Hill area)
is going direct with Vodafone makes any difference?
Thanks

Internet Broadband nbn

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Comments

  • trongy on 02/04/2020 - 08:18
    +2

    Choose from one of the providers monitored by the ACCC: Broadband performance data

    Once the ACCC started monitoring the larger providers, they lifted their game.

    • cloudy on 02/04/2020 - 10:16

      +1 to this.

      Can’t emphasis this enough.

      Go with someone like TPG whom has been rated #1more than any other company tested by the ACCC

      • jimbobaus on 02/04/2020 - 16:03
        +1

        Go with TPG …. thank you for the laugh.

        • cloudy on 02/04/2020 - 16:57
          -1

          TPG is great, speeds are better than pretty much all other major ISPs

  • NatoTomato on 02/04/2020 - 08:30
    +2

    This is the problem with cheap providers, this is where the phrase "You get what you pay for" comes from.

    Kogan doesn't pay for huge amounts of bandwidths, so when everyone starts working from home, and being isolated (watching more streaming services), the network gets congested. I believe Aussie Broadband is also having problems with this but probably not as bad, I'm with them, and in my area, I haven't experienced any issues.

    Going with Vodafone probably won't make a great deal of difference. I believe that Aussie Broadband is offering a one month free deal on their 100/20 plan that you could try, I'm pretty sure they don't do contracts, but check it.

    • iampoor on 02/04/2020 - 10:57

      Vodafone is actually ok, just tested at 91.84 Mbps download and 29.59 Mbps upload on the 100/20 plan.

      Been working from home for over two weeks now connected via VPN and using cloud apps, wife is streaming Amazon/Netflix and son streaming iView, not many issues at all.

      Biggest thing is that iView seems to drop out a couple of time between 5-7pm?

      • NatoTomato on 02/04/2020 - 12:13

        Hmm ok. My bias against Vodafone may be affecting my opinion aha.

  • stratbargain on 02/04/2020 - 08:34
    +5

    Pay the extra, go with aussie bb. Remove dodgy NBN stress from your life.

  • shapers on 02/04/2020 - 09:02

    Kogans having a lot of issues since the virus. Cant port over to them and lots of other people are having the same issue, check all the latest reviews on product reviews.

  • ESEMCE on 02/04/2020 - 09:15
    +4

    Are you on FttN and is your line speed restricted to 60mbps max as a result?
    If so, no point paying for 100/20.

    Guessing your recent issues are as a result of Kogan not increasing their CVC buy.

    • naigrabzoo on 02/04/2020 - 10:52

      yes its FttN
      how would i know if speed is restricted?
      Thanks

      • brendanm on 02/04/2020 - 11:18

        If it's fttn it's more likely your crappy copper that is the issue.

      • ESEMCE on 02/04/2020 - 11:34
        +1

        Log into your modem and look for something like "Maxmimum line rate" or "Maximum attainable rate" in the DSL section

        • naigrabzoo on 03/04/2020 - 08:37
          +1

          Thanks mate this helped
          checked and realised i was on 2.4 instead of 5
          changed the band and now back to 98 Mbps download
          SUPER HAPPY NOW :)

  • Bargain80 on 02/04/2020 - 11:38
    +1

    now is not the right time to speed test your internet speed.
    every ISP network are under pressure because of the huge influx of people working from home.

    • ESEMCE on 02/04/2020 - 11:50
      +2

      Should still be hitting well more than 50mbps on a 100mbps plan though

      • Ompster on 02/04/2020 - 15:15
        +1

        FTTN so ummm no?

        • ESEMCE on 03/04/2020 - 07:32
          +1

          Look I think FttN is shit too… My personal line is capable of a max 30/9, what a pissing waste of money!

          However, OP was getting 50-60mbps on their line, and was paying for 100mbps.
          In this case, technology irrelevant, OP should still be maxxing out their line capability in peak hours.

    • aragornelessar on 02/04/2020 - 19:45

      If the ISP is hitting their max at a node, a good ISP would be getting more CVC from NBN wouldn't they?

  • JimmyF on 02/04/2020 - 12:01
    +1

    Super Slow Speed with Kogan nbn

    Kogan, buy the cheapest plan, get the slowest speeds nuff said /thread

    • naigrabzoo on 02/04/2020 - 17:18

      honestly not the cheap plan mate
      what you think 100 nbn plan is worth?
      paying 69 btw

      • JimmyF on 02/04/2020 - 21:56
        +2

        honestly not the cheap plan mate

        Ummmm you're with KOGAN, yes they are cheap

        what you think 100 nbn plan is worth?

        Fast 100/40 NBN plans by decent companies are around the $90-110 mark

        paying 69 btw

        Nuff said.

        • naigrabzoo on 03/04/2020 - 08:40
          +1

          GETTING 98/30 ALL DAY NOW
          FOUND ROUTER ISSUE

          • JimmyF on 03/04/2020 - 09:09

            @naigrabzoo:

            GETTING 98/30 ALL DAY NOW

            Impressive, considering you're only on a 100/20 plan as you stated

            I'm on 100/20 plan

            • naigrabzoo on 03/04/2020 - 11:03

              @JimmyF: i could not believe either
              image uploaded above

  • shafaet on 02/04/2020 - 12:27
    +2

    with Aussie broadband since last August and really happy with their service, even in the current COVID-19 situation where peoples are working from home or Kids are streaming lots.

  • Twix on 02/04/2020 - 12:43

    For ISP Superloop or Aussie Broadband.

  • Ompster on 02/04/2020 - 15:14
    +1

    Sorry OP but you are on FTTN changing providers will do sweet FA for your speed. Don't forget everyone is at home and hammering your node right now. Honestly be happy with what you got and I assume you didn't vote liberal otherwise reap what you sow mate

  • SnoozeAndLose on 02/04/2020 - 19:50

    Sometime it is NBN issue, you will need to call Kogan, they will check and tell you your highest achieveable speed.May be you need to move one speed down.

    After the initial check they may escalate to nBN, ask for compensation after the issue got fixed

  • Hoju on 03/04/2020 - 07:06

    I’m with kogan same plan
    Speeds totally fine, all day and evening
    Router / hardware issue
    North sydney area for me

    Also everyone is having issues at the moment with all the work from homers etc I’ve had friends complaining of Optus issues too

  • naigrabzoo on 03/04/2020 - 08:41
    +1

    Thank you all for the help
    Fixed router issue
    speed is excellent all day

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