IKEA Thinks I'm to Fat

aussieprepper on 02/03/2020 - 00:42
Last edited 02/03/2020 - 09:44 by 1 other user

Hey folks i never thought I would have to make a thread like this but yea I need some feedback. Apparently minus the feeding :P

I bought a office chair from Ikea it's the JÄRVFJÄLLET.

The wheels on the chair have all broken (bad design) I think its the fact that they lock automatically plus the weight of the chair sits behind the wheel.

Any ways i went to find replacement parts but I could not find any replacement wheels that fit. The part that fits into the actual base is 10mm and the standard size for office chairs is 11mm width. Plus they need the locking washer for the wheel to stay in place. I have tried Officeworks and Bunnings.

I went to Ikea to the help desk for some help and I got schooled hahahaha. At first they where happy to help by looking up the item number of the wheels saying if we do not have any we will get some in for you. The worker soon realised the wheels can not be ordered separate as they are only sold with the chair.

So I asked what about a new chair? The worker came back after speaking to the manager showing me the max weight 110kg saying if its misused and not used in spec of course it will break we can't help you.

I mean I am not skinny but guessing my weight is a bit much? Who said it was even my chair? I have been the same weight for a while and never broken wheels in the past?

What kind of company does not sell spare parts when using an unusual size?

I can't say I am really offended more so angry as Ikea expect you to buy a new $200+ chair just for the wheels.

I can always bore out the hole on the base by another 1mm to 11mm but that area doesn't have much stock so it will make the base weaker. Or I could grind down the 11mm wheels probably smarter.

Before you ask I did speak to a manager but they said the return department are the only people who can help. Which are the first people I spoke to.

Any one know where i can buy wheels?

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Comments

  • poppit88 on 02/03/2020 - 00:45
    +1

    Have you weighed yourself?????

  • spychiatrist on 02/03/2020 - 01:03

    Been looking for Hunter?

  • Hybroid on 02/03/2020 - 01:15
    +11

    They didn't say you were fat, they suggested you were over the chair's weight limit. Not sure what you're expecting here. They're not obliged to keep every spare part for all products and if it's broken due to user wear and tear then it's on you, not them. You may not be happy with that situation but that's reality.

    • ronnknee on 02/03/2020 - 08:54
      +2

      At most the Ikea staff implied OP is over 110 kg. However, OP is implying that over 110 kg is "too fat".

      • [Deactivated] on 02/03/2020 - 11:32
        +3

        Oh too. Now it makes sense.

  • triviums on 02/03/2020 - 01:19
    +3

    Maybe you could make the argument that the website says nothing about maximum weight. It just says the weight ikea tested it at.

    Are you able to weigh yourself, you might be able to make an argument if you know your weight.

    • triviums on 02/03/2020 - 01:48

      Don't know why I got down voted.

      On some ikea products it says maximum weight and for others it just says tested weight. Surely they is a difference between the two otherwise why use different wording.

      Without the OP actual weight/approximate weight or the OP saying they are either under or over 110kg there is no way to help the OP. All I can do is assume the manager was right and say buy a better chair next time…

      • aussieprepper on 02/03/2020 - 01:59
        +2

        Thanks for the help mate.

        Weight wise i would be around that mark except i lift so i might look bigger.

        When i bought the product it had max weight as 150kgs which was why i bought it. That was marked on the paper on the chair at the store. Then when i got it home it had tested to 110kg in the booklet.

        • try2bhelpful on 02/03/2020 - 06:19
          +6

          I would argue it said a max weight of 150kg when you bought it and say you want your money back. They can’t go on the booklet because you don’t see it until you buy it. Even if they say tested to 110kg it should take more than that. However, it might be worth taking the hint and dropping a few kilos. It will be better for your health, in the long run. I’ve got an Apple Watch and it gets me off my backside and moving.

        • [Deactivated] on 02/03/2020 - 11:10
          +3

          Then when i got it home it had tested to 110kg in the booklet.

          Sorry Op, but you should have returned it at that point.

          • try2bhelpful on 02/03/2020 - 11:34

            @[Deactivated]: Perhaps, but most people wouldn’t have even noticed that in the booklet and they would expect the product would be better engineered so it didn’t fail at that level.

            • [Deactivated] on 02/03/2020 - 11:54
              +2

              @try2bhelpful:

              most people wouldn’t have even noticed that in the booklet

              Most people are not over 110kg. If you are, the onus is on you to verify that the piece of furniture you are planning to buy / have just bought will support your weight.

              • try2bhelpful on 02/03/2020 - 16:04

                @[Deactivated]: I would expect something “tested” to 110 kg to have a tolerance a bit above that. However, given the quality of a lot of ikea furniture, I would be wary. I still think, if the furniture was advertised as a 150kg rating in store, then the OP should be able to get his money back. Frankly we like getting stuff from Costco because of their returns policy.

  • triviums on 02/03/2020 - 01:56
    +1

    Any one know where i can buy wheels?

    Try eBay or do you mean a brick and mortar store

  • WreckTangle on 02/03/2020 - 07:00
    +1

    Big boned?

    • [Deactivated] on 02/03/2020 - 10:54

      Sounds more like muscles.

      • Zachary on 02/03/2020 - 12:56
        -2

        If he looks anything like that Tank from Left 4 Dead minus the zombie look….and can pick up cars the size of a truck no problem….then it's not fat…you're just a huge solid brick…

  • orangetrain on 02/03/2020 - 08:31
    +3

    I'll ask the question on everyone's minds: How much is your weight?

  • [Deactivated] on 02/03/2020 - 08:44
    +3

    The worker came back after speaking to the manager showing me the max weight 110kg…

    So… are you?

    • [Deactivated] on 02/03/2020 - 11:12
      +1

      Yep

  • Zonty on 02/03/2020 - 10:18
    +1

    Always check weight capacity when you know it will be use for over weight person. It's buyer fault because weight capacity was mention on description and Here buyer expect seller should major person weight and sell you stuff. Lol.

  • Cheeper on 02/03/2020 - 10:32
    +5

    Is the chair still advertised showing the 150kg limit? Get a pic of that if so and present it along with something showing your weight and ask for a different replacement chair.
    I am looking at this with the opinion that the chair may be of poor design and not just your weight causing the problem.
    If they refuse call their head office and if no luck lodge a complaint with your state's consumer protection agency (DOFT in NSW).
    The fact that it has spindle shafts smaller than regular chairs also raises suspicion of it's durability.
    Good luck.

  • pantsparty on 02/03/2020 - 10:53
    +1

    How much do you weigh?

    • Ryanek on 02/03/2020 - 11:54

      Yep that's what we all want to know.

  • [Deactivated] on 02/03/2020 - 11:08

    When i bought the product it had max weight as 150kgs which was why i bought it. That was marked on the paper on the chair at the store

    The max weight the chair was tested for is 243 lb which is about 110Kg. Someone messed up their lb to kg conversion in-store and wrote 150kg on that piece of paper. You are paying the consequence for someone else's mistake, which is not fair but unless you have proof that this is what happened, there is nothing you can do.Sucks for you :(

  • [Deactivated] on 02/03/2020 - 11:28

    You gotta stress test it instore!

  • tomsco on 02/03/2020 - 12:14
    +3

    IKEA Thinks I'm Fat

    Well I ain't down with that.

    • serpserpserp on 02/03/2020 - 12:48

      cause your waist is small and your curves are kickin'

  • aussieprepper on 02/03/2020 - 16:00

    Thanks for the help.

    It doesn't mention a weight limit now it just has the tested weight of 110kg. Does that mean the limit is 110kg? The rest of the chair is good I've broken chairs in the past cheap eBay ones but usually the wheels are fine.

    • try2bhelpful on 02/03/2020 - 16:38
      +3

      http://thecomplaintpoint-au.com/ikea-complaints-email-phone-…

      This is the complaints section. I would be sending off a firm, but friendly, email indicating that the chair has broken. Say you saw it was rated to 150 kg and that it has since failed. See if they will provide you with a refund.

      If they do refund your money do not buy a replacement from Ikea.

    • [Deactivated] on 03/03/2020 - 08:37

      To be on the safe side, look for heavy duty chairs. The OW ones have a max weight capacity of 130kg to 160kg.

      • try2bhelpful on 03/03/2020 - 12:36

        I agree with you on that. It probably isn’t a good thing but as a country we are getting bigger. When you go to the sales, for women, the size 12/14/16s are scarce and the racks are full of size 10 and under drastically reduced. The store buyers live in la la land. I avoid the centre aisles, in the supermarkets, but I live in inner Fitzroy. Too many great choices with places to eat. The plus side is i do tend to walk most places and my Apple Watch keeps me moving at a brisk pace.

        • franco cozzo on 03/03/2020 - 12:51

          …i lived in fitz/fitzroy nth for the best part of 20 years. never heard of this 'inner fitzroy' you speak of?

          • try2bhelpful on 03/03/2020 - 13:03

            @franco cozzo: I live close to the Catholic University, and have for over 25 years. The city is a stroll from my house. Fitzroy covers a lot of ground so my comment was to point out that, most of the time, I don’t even need public transport to get anywhere I want to go. Too many good restaurants but, also, walking is the best way to get anywhere. The watch whines at me if my pace is too slow.

  • franco cozzo on 03/03/2020 - 05:19
    +1

    ….this is why i ignore all the ice cream deals posted here

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