Warranty Issues with Tomtop. Has Anyone Else Had a Similar Experience with Them?

LRiddler2018 on 21/02/2020 - 09:23

My experience:

I bought Haylou GT1 Mini TWS Earphones from TOMTOP in July'2019.

The charging box suddenly stopped working this month. Since this item comes with 1 year warranty, I lodged a claim with them.

They asked for a video of the problem to be uploaded to youtube, which I did.

Their initial response was that I have used the item for a long time!?!

When I reminded them of their obligation to honor warranty claims, they offered me a nominal refund (equal to half the price of a replacement charging box on Aliexpress).

It is a valid warranty claim; defect has been proven with evidence, why use delaying tactics then?

Just wondering if others have also had similar warranty related issues with them?

Thank you

General Discussion

Related Stores

TomTop, Hong Kong
TomTop, Hong Kong

Comments

  • Typical16-bitEnjoyer on 21/02/2020 - 10:52
    +2

    This is pretty much expected when you buy from AliBaba clones.

    You're lucky you even got a response.

  • brendanm on 21/02/2020 - 11:21

    I bought Haylou GT1 Mini TWS Earphones from TOMTOP

    Why? You didn't feel like buying from amazon for easy warranty/returns?.

    • Riddler2018 on 21/02/2020 - 11:26

      Do you only ever buy an item from a specific shop for easy warranty/returns?

      • brendanm on 21/02/2020 - 11:33
        +2

        If the price is close, yes. What sort of warranty service did you expect from some dodgy Chinese drop shippers? It's not like you were saving hundreds of dollars, they are $30 earphones.

        • Riddler2018 on 21/02/2020 - 11:49

          Price tag for the purpose of warranty claim is irrelevant.
          I'd claim warranty on a $30 item - if it comes with warranty. Won't you?

          None of the drop shoppers advertise themselves as being dodgy - hence, my question: Has Anyone Else Had a Similar Experience with Them?

          • brendanm on 21/02/2020 - 12:09
            +2

            @Riddler2018: I never said price had anything to do with warranty. I said if the prices are close, why would you bother with a random dropshipper over Amazon?

            All drop shippers are dodgy. They aren't in Australia, so the warranty is basically worthless. There is no way to get them to comply.

            • Seraphin7 on 21/02/2020 - 13:37
              +1

              @brendanm: 100% agree. A couple extra bucks to buy from a "name brand" is money well spent.

          • Typical16-bitEnjoyer on 21/02/2020 - 15:35

            @Riddler2018:

            I'd claim warranty on a $30 item - if it comes with warranty

            The warranty is worthless. If they ignore you or refuse to refund/repair, what can you actually do about it? Absolutely nothing.

            Better off sticking with eBay or Amazon.

  • petry on 21/02/2020 - 11:28

    no different to australian stores…contact your card issuer..

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