eBay - Reason to cancel transaction, does it really matter?

Lfab boy on 04/02/2020 - 13:25

I recently bought a Kathmandu Men's Jumper Hoodie from eBay last week.

Until this morning I got a message from kathmandu_official_store saying

"Hi
Thank you for your recent order with us and I apologise for the delay with this email.
We’re really sorry to inform you that the Earthcolours Mens Hooded Pullover in your order was unable to be fulfilled.
Our stock is constantly updating and at the time of fulfilment, your item was unavailable, I apologise for this. We endeavour to maintain product information on our website as accurately as possible, however, sometimes due to the very high demand of popular products or promotional deals, we cannot always guarantee that the item will remain available.
In this instance we have processed a refund of $32.00 back to your payment method. Please allow 1-3 business days for the refund to be received."

After that eBay send me a stating about Canceling purchase and the seller stated

"Reason for cancel transaction request: The seller says that you have returned or will be returning the item for a refund"

But I didn't ask for the return or refund as they can't fulfill my order. My question is the reason to cancel transaction, does it really matter?

Cheers.

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Comments

  • skinner on 04/02/2020 - 13:29
    +12

    I don't think it would matter for you, you'll get the refund either way. The seller would've done that particular reason as if they pick the one that says "I'm out of stock" it can affect their seller rating etc.

    • Ocker on 04/02/2020 - 13:39
      +8

      Correct. If a seller has an item listed for sale but cannot fulfill a purchase for lack of stock, they should really put this down as the reason for cancelling a transaction.
      Sellers always try to avoid this reason as they will have a transaction defect record against their sellers account. This in turn can affect the visibility all their listings when a prospective buyer does an item search
      Personally I would not accept the sellers reasoning - keep the b….s honest!

  • CC123 on 04/02/2020 - 13:44

    Seems that this has happened with them before.

    Just give them negative feedback

    My question is the reason to cancel transaction, does it really matter?

    Shouldn't matter as long as you get a refund

  • spackbace on 04/02/2020 - 13:58
    +1

    Not sure why people get all high and mighty over this. It went out of stock, so what? They were probably inundated with orders and have separate systems between eBay and their main site. Why the need to penalise the company over it? Does it make you sleep any better if you do?

    Agree to their reasoning and move on. It has no effect on your account

    • SelfMade on 04/02/2020 - 14:01

      Totally agree, the person above saying give them a negative rating…don't you have anything better to do?

      • CC123 on 04/02/2020 - 14:24
        +7

        I've had many sellers cancelling auctions that I had won. Claimed OOS but relisted the same item with the same photos at a higher price a few days later… so yeah I think I am within my rights to provide negative feedback to them.

        Also - wasn't the person who neg'd your comment

    • Ryanek on 04/02/2020 - 14:36
      +7

      OP isn't complaining about the lack of stock but the seller's reason for the refund.

      They're obviously being dishonest so it doesn't affect their rating.

      • spackbace on 04/02/2020 - 14:39

        OP is merely questioning it, responders in here are the ones complaining and suggesting neg feedback

        • Ocker on 04/02/2020 - 16:06
          +4

          It's all about honesty and transparency in trading. Principals that seems to be lost on some people.

          • spackbace on 04/02/2020 - 16:08
            +1

            @Ocker: *Principles

            And no, it's not. It's about people feeling the need to high-horse, which has no repercussions to themselves.

            Like the members on here that take advantage of price errors, and then whinge if they don't get offered compensation when the orders get cancelled.

            Same same

            • arkie0 on 04/02/2020 - 16:21
              +3

              @spackbace:

              Principles

              Ironic that you're the one pointing this out lol.

    • jimdotpud on 04/02/2020 - 14:39
      +1

      i disagree with this. if they are going to sell online, they should have stock reserved for online listings. if it fails to sell they can return it to the pool. This is a bad online customer experience in my opinion and the seller should not get off scott free. What year is it anyway.. the internet and connected IT systems have been around for a few decades now… Kathmandu is not a small outfit…

      • Bonsaichop on 04/02/2020 - 15:30
        +1

        If businesses ran like this they'd go bust. You have a stock pool and make that pool available over several mediums to get maximum exposure to generate sales, you should have enough to overlap all sales but when you're dealing with hundreds of thousands of items and all of a sudden you have a hot seller the stock can be depleted before it can be replenished. That or you can just miss that it has sold out. We are all human after all and can make mistakes.

        • jimdotpud on 04/02/2020 - 16:11
          -1

          when you list bulk lots on ebay you have to state the quantity available. selling me something that doesn't exist is against ebay's listing policy and the seller should face ramifications for this.

          • spackbace on 04/02/2020 - 16:12
            +2

            @jimdotpud: A quantity which is shared between eBay and the store-front, but there's nothing available to cross-check these amounts on the fly, especially after hours.

            Ramifications for not having software that talks between eBay and the main site?

            Ah you make me laugh

            • jimdotpud on 04/02/2020 - 16:28

              @spackbace: the software exists to do this.. just because they don't use it is not the buyers problem.
              by ramifications i mean - if this happened to me I'd leave negative feedback.

              • spackbace on 04/02/2020 - 16:28
                +1

                @jimdotpud:

                if this happened to me I'd leave negative feedback.

                Would that make you sleep better?

                • jimdotpud on 04/02/2020 - 16:35
                  +1

                  @spackbace: it's not about sleeping better, it's about letting the wider audience know about your experiences with online shopping, regardless of whether its a big chain or small seller.
                  do you not use online reviews and feedback to gauge whether or not the person or business you are looking to buy from is trustworthy? -sifting through the BS ones obviously-

                  • spackbace on 04/02/2020 - 16:36
                    +1

                    @jimdotpud: I look towards neg votes for issues with the product/retailer - item not as described, or broken, issues with warranty etc.

                    Ran out of stock, from a major company like Anaconda, would be something I'd just scroll on past and would have zero affect on my purchasing decision.

                    • jimdotpud on 04/02/2020 - 17:06
                      +2

                      @spackbace: ok maybe neutral feedback in this case would be more constructive

                    • Ocker on 04/02/2020 - 17:15
                      +1

                      @spackbace: Look at it this way
                      You find an item that is listed by two different sellers at the same price and you choose seller "x". You make the purchase and immediately your PayPal account is debited for the transaction.
                      24-48 hours later seller "x" reneges on the sale by claiming to be out of stock. So you then wait for a refund.
                      Now you go back to the other seller only to find out they have also sold out. Hence you do not get the product and you are out of pocket until you get the refund.
                      Such tactics clearly give seller "x" an unfair advantage in the sale process and is why eBay take a dim view of advertising goods you do not have in stock.

                      • spackbace on 04/02/2020 - 17:18
                        -2

                        @Ocker: Let's not create stories here, it was sold by 1 store and 1 store only

  • whosyourbuddha on 04/02/2020 - 14:39
    -6

    i ordered something from china, with CVirus, and holidays kept delying sending. Didnt refund so i thought Stfu , said got it and didnt fit , ebay refunded me keep item. Course i didnt have item but least got $$ back LOL

  • Typical16-bitEnjoyer on 04/02/2020 - 15:03
    +2

    It's weird they used that cancellation reason. Generally (it may have changed since?) you used to cop an "sorry, out of stock" message and the cancellation reason would be "Customer requested cancel" - they'd do that so negative feedback could not be left.

  • Bonsaichop on 04/02/2020 - 15:30
    +8

    There's a reason they did it that way. If they mark it as the item was out of stock or could not be fulfilled on the cancellation request it directly effects their sales targets with eBay that makes them a 'Promoted Seller'. When the metrics are not met their items will not have as high exposure as other sellers would when searing by the default search sort parameter of 'Best Match'.

    As a seller (we have an eBay store that's been going for more than 11 years), some of the targets to be a 'Promoted Seller' include shipping time, cancelled orders due to seller error (they call it store defects), number of returns, number of items with free shipping and express shipping options, returns policies and number of items shipped to each of their 4 global regions. It's quite the gauntlet.

    The seller also needs to cancel the transaction as eBay will charge the seller a final value fee for the actual sale itself (around 10-12%). Regardless if you accept it or not it should automatically close.

    • SelfMade on 04/02/2020 - 18:08
      +2

      Finally someone with the perspective of a business/seller on eBay.

  • Strahany on 04/02/2020 - 22:13
    +1

    Provided that there are no such “marks” against a buyers account for requesting too many refunds/cancellations, then I don’t think it’s a big deal; the seller avoids a negative without affecting the buyer.

    But, if there is, then they should be reported to eBay with, maybe, negative feedback left to warn others. It’s their mistake, so if negative consequences are unavoidable for both parties, it should fall on them.

  • HeWhoKnows on 05/02/2020 - 07:59
    -1

    What is OP out to prove anyway?

    Transaction cancelled - end of story

    • terrys on 05/02/2020 - 10:33
      +1

      That there is dishonesty on the part of a commercial entity, placing the culpability for a failed trade and subsequent costs, however how minor, on the O.P. in an attempt to avoid any sanctions or loss.

  • fab boy on 05/02/2020 - 11:17
    +1

    Thank you for every comment. I just want to make sure that there is no any negative on my eBay profile/history.

  • OzHunterNSW on 05/02/2020 - 13:32
    -1

    Move on… next chapter

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