Bank Miscalculated my Balance

BadBargain on 22/01/2020 - 12:20
Last edited 22/01/2020 - 12:51

So before the shopping season I loaded my account with some money, my latest balance were $35 and then I purchase something for $30 but for some reason it show up on my balance as -$25 (negative). I don't understand why this seems to happen, I am about to contact the bank about this issue but before I do that should there be anything else I should also do? I'm thinking maybe I'll just run through all my balances to make sure that they're in check but not sure how long should I date it back to? Any suggestion?

https://files.ozbargain.com.au/upload/322440/76533/capture.p…

Financial

Comments

  • pyramid on 22/01/2020 - 12:21
    +16

    Yea, contact bank before contacting Ozb in-house expert…

    • spackbace on 22/01/2020 - 12:43
      +7

      Don't be silly, first ask people who can't see your transaction history to guess!

  • jjjaar on 22/01/2020 - 12:25
    +2

    The $35 may not have included all recent transactions. Had something been pending but not complete, this could explain it.

  • c64 on 22/01/2020 - 12:29
    +5

    lol have you actually looked at your transactions?

  • sweefu on 22/01/2020 - 12:35
    +13

    Hi mate if you just post your log in details we can have a look for you

    • BadBargain on 22/01/2020 - 12:37
      +1

      Can you also pay the negative balance while you at it?

      • mbck on 22/01/2020 - 13:48
        +1

        Yes sure please post now

  • BadBargain on 22/01/2020 - 12:36

    Can confirm that nothing is in pending as I have waited a few weeks for any pending to clear and I also checked the pending tab. Also want to add that this transaction were made about 1 month ago so all recent balance is somewhat irrelavent.

    • westzod on 22/01/2020 - 12:40

      Or maybe you had a payment coming up and it just coincidentally went through with your current purchase. Had that happen to me once.

    • sharka on 22/01/2020 - 12:51
      +1

      I've had payments double up in the banks end, although only paid out once…
      They had to manually correct my balance.

      I should have asked them to add a couple of 00's to the balance ;)

      • dcep on 22/01/2020 - 14:38

        which bank ?

  • pyramid on 22/01/2020 - 12:39

    Can you post your account details with id/pwd so that someone from us can look at it and give you precise answer?

    • bobbified on 22/01/2020 - 13:04
      +1

      …post your account details with id/pwd

      Don't bother dude… the guy has a negative balance so you'll be getting nothing! haha

  • djkelly69 on 22/01/2020 - 12:41

    Did the $30 item get double-charged or something similar?

  • Yummy on 22/01/2020 - 12:48
    +1

    Bad bargain you got from your bank, OP.

  • GG57 on 22/01/2020 - 13:13
    +4

    It is obvious that the debit item has been deducted twice to arrive at the balance:
    USD35.23
    - USD30.34
    - USD30.34
    = USD25.45(-)

    The balance is then rectified with the USD30.80 Credit transaction.

    Why? No idea.
    Ask your bank / credit provider (noting that the account appears to have been in debit for a couple of weeks).

    • loke on 22/01/2020 - 13:22

      this is correct, some pymts may show twice due to an authorisation, google it : https://www.google.com/search?client=firefox-b-d&q=pymt+show…

      also this is not the bank statement and whatever is shown in the transaction listings may not be final hence sometimes you'll see pending or other edit: should clarify whatever is shown on the transaction listing/history may not be necessarily be reflected on the bank statement

    • spackbace on 22/01/2020 - 13:36

      Yep but now looks accurate as of the 14/1 transaction

      Side note, the screen grab was posted 30 minutes after posting

    • BadBargain on 22/01/2020 - 13:50

      From your calculation it seemed that I was debited twice even though it only showed up once (and nothing in pending). The USD30.80 is completely irrelevant as this is from an Amazon refund of a completely different purchase. Do you know the maximum time a transaction can stay in pending?

    • rompastompa on 22/01/2020 - 13:55
      +1

      USD35.23
      - USD30.34
      - USD30.34
      = USD25.45(-)

      Yep, going to the next step, it already rectified the issue.

      . + USD30.34 (= USD4.89 to what it should be)
      . + USD30.80
      . = USD35.69(+)

      So unless the bank is charging negative balance fees, just ignore it or ask the bank.

  • pantsparty on 22/01/2020 - 14:52

    Did the bank charge you any negative balance fees? If not don’t worry about it, your balance is displaying correctly as of 14 Jan 2020.

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