Being Forced to go on to NBN

Lharveyworld on 10/01/2020 - 16:40

Ok so the time has come that my existing internet connections are about to cut and I have to move over to the NBN.

The issue that I have is that I am happy with my present internet speeds and connections and I fear that I am in for another dose of trouble which happens every time you get to deal with these telco companies.

I am very fortunate that my present connection is with Telstra Cable and I am getting consistent speeds of 115mbs down and 5mbs up.
Everyone on cable was given a free high speed upgrade last year which I have to admit has made a huge difference to my streaming capabilities and is something I have fought to hold on to.

My neighbours have all succumbed to the NBN pressure to cut from their old lines yet many of them are still complaining about the problems with speed and cut outs many months later.
My neighbours are also a lot older than I am so I doubt they need the additional speed and bandwidth to stream or game on a regular basis like we do.

Anyway, I am now hanging on by my fingernails but it looks I am being forced to jump if I want to continue with internet in the future.

Is there anything I can do to guarantee the speeds and service that I am currently getting (as a minimum) so that I can ensure a like for like product?
They sell the NBN as a better service, so how can I guarantee that they will fulfill this obligation at no detriment to my present service?

My history dealing with Telco companies isn't great as they are source of frustration to deal with. I know the pain that lies ahead and I really don't want to go through any of this again as I am genuinely happy with what I have.

Any words of wisdom would be gratefully appreciated.

Internet Broadband nbn

Comments

  • Danstar on 10/02/2020 - 11:51

    Without reading / making a new post. My grandma is also being sent letters that it’s time to change to NbN. She will be on FTTC
    But doesn’t need any internet. Just VoIP. I don’t want to pay for any modems and what not, What’s the best course of
    Action to take ? Telstra and other companies are seeing letters about data plans; no one really seems to think that the older generation don’t want/need data

  • harveyworld on 10/02/2020 - 15:36

    I have just spoken with a Telstra customer services operator inquiring about the conversion of my cable internet account to their premium NBN service and I was told that because my connection will be a FTTC connection they would only be able to offer me the standard speed 50 NBN.
    She was adamant that this was correct but this is something I have not heard before.

    Can anyone confirm if this fact is correct and does this apply to all NBN providers?

    • Trantor on 10/02/2020 - 15:39

      check your address here, it tells you what your area is getting, then you can say BS if says different
      https://www.nbnco.com.au/connect-home-or-business/check-your…

      • harveyworld on 10/02/2020 - 16:11
        +1

        I know it will be a FTTC connection I just didn't know there were restrictions in place with the type of plan I may want to choose.

        As anyone who is on a NBN FTTC connection ever upgraded from a Standard plan to a premium plan, and if so is there a noticable difference with speed?

        • Trantor on 10/02/2020 - 16:24

          sorry misunderstood your question :/

        • Ramrunner on 10/02/2020 - 17:57

          Have you tried speaking with anyone other than Telstra?

          FttC is capable of 100Mbps from everything I'm reading.

          Only example I have (Fixed Wireless) is that iiNet only offers 25Mbps to my tower, whereas ABB offers 50 (which actually sits at 55 first thing in the morning) - soon to be 70 apparently.

          So I'm guessing different providers will offer different speeds. Telstra is not the only game in town.

          :)

          Regards,
          Ed.

          • harveyworld on 10/02/2020 - 19:46

            @Ramrunner: Cheers - I am certainly planning on doing that.

            Currently getting 115Mbps so wanted to maintain that as much as possible but the Telstra comment was a real curve ball as just assumed they would be across all options.

    • alvian on 12/02/2020 - 01:35
      +1

      It is Telstra's decision to offer Premium (nbn 100) speed to HFC and HTTP connections only. Other nbn RSP will supply higher speed tiers to FTTC.

      Telstra nbn 50 (Standard Plus) unlimited data internet plan 40Mbps typical evening speeds, $90 month-to-month
      Telstra nbn 100 (Premium) speed boost 80Mbps typical evening speeds, add $30 month-to-month
      Premium speed is only available to HFC and FTTP nbn connection types.

      • harveyworld on 12/02/2020 - 10:33

        Cheers for that information…very useful to know.

        I spent another half an hour yesterday speaking to another Telstra representative to get clarity on this and not once did any of them mention this.
        I have asked why their competitors could offer me a speed boost service and they couldn't, and they skirt around the answer with various different reasons…

        If they were just honest and stated that it was a company directive as you have clearly stated above, then I would have moved on ages ago.
        But as it is you are always made to feel like you are talking to someone who knows less than you do!!

        So to summarise Telstra do not/no longer offer Premium NBN to FTTC connections

        I have now bitten the bullet and take advantage of the free month with ABB.

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