Scoopon - Looks Divine - No appointments available

Lemece on 16/08/2011 - 19:29

I am feeling pretty depressed about a couple of scoopons I purchased in feb this year (valid til feb 2012). They are for 3 hour treatments including a mani/pedi, facial and massage.

I just tried to book an appointment at both locations and they are both 'full' and have no available appointments. Ever. Now I didn't expect a weekday appointment or even one in the next few months. Or even to be able to redeem them at he same time as originally planned. But I didn't expect none at all. Not with almost 6 months to go.

I asked why they sold more scoopons than could be redeemed and they said that scoopon sold 1000 more vouchers than they authorized. I asked what I'm supposed to do and they said they can put me on the cancellation list. However I expect that will only give me a couple of days notice.

I just don't get it. When you redeem a scoopon you are expected to give 2 weeks notice or so. So how come I have to accept that less than a couple of days notice is reasonable? Why doesn't it work both ways?

So if I can't get a day off work or have an overseas trip planned, or a wedding then I have to forfeit my scoopon as the terms and conditions of scoopon are that they are 'subject to availability' and that 'you may not be able to get an appointment at your desired time'? I really don't understand why the terms and conditions don't protect the customer!

I haven't contacted scoopon yet but I was wondering if anyone else was having this same issue as I.

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  • voteoften on 16/08/2011 - 20:38

    I bought and used two of those vouchers. They did a great job. I suggest you try again. Maybe you will get someone else to answer the phone.

  • jason101 on 16/08/2011 - 23:16

    I am sure under these circumstances Scoopon would consider offering you a refund (they withhold part of the merchants income just in case disputes arise with purchasers so they (Scoopon) can refund without head ache). I'd ask for a refund sooner rather than later.

  • scarletshoes on 17/08/2011 - 01:57
    +1

    From past experience you should definitely ask for a refund or it could keep dragging on to the point where you'll end up with no refund and no service. I have had some businesses refuse to honour the voucher because they said it was oversold etc. Initially I got really upset about it. Nowadays, I just take it in my stride and do the following:
    1) Contact the company you purchased it from (Grab One, Scoopon, Spreets etc) and get a refund.
    2) Blacklist the business personally (no way I'm ever paying full price for any of their service after that bad experience of refusing to honour my voucher and making me feel like I'm some freeloader when I did actually pay!)
    3) Wait around for another similar offer. They always do come up as there are many other businesses that offer similar services.

    Also, make sure you book straight away after getting your voucher, even if it's 10 months ahead before you need it! This is the best way to avoid disappointment.

  • roozmik on 17/08/2011 - 13:21

    had a similar issue with a different provider. provider was talking absolute bs.

    the offer was for $500 worth of laser hair removal (that could be used over multiple visits).
    They said they could only offer lip treatment which was about 30 mins max.

    got a refund from scoopon.

    scoopon was pretty crap dealing with the issue too.

    • voteoften on 17/08/2011 - 14:47

      Who was that merchant?

  • emece on 17/08/2011 - 13:28

    I am not looking forward to approaching scoopon about a refund as it is a big time waster even if you do get one. But the point is that I don't really want a refund - I want an appointment! That's why I'm depressed about the situation; not being able to get an appointment as I was really looking forward to it and instead being stressed and mucked around trying to get a refund.

    :(

    appreciate everyones comments though so thanks.

    • voteoften on 17/08/2011 - 14:50

      Seriously, call again. I am sure they do not have a dedicated receptionist at the CBD location.

      It wasn't supposed to be valid at the Dalkeith location, so if you tried there that could explain getting knocked back.

      Why don't you try splitting up the services so that they don't have to block out three hours in one go? They were really good when I was there.

  • emece on 17/08/2011 - 15:42

    What do you mean?

    I called the city location and they said they were full forever and my only option is to go on the cancellation list. They suggested I call the nedlands one and ask there too. Same result.

    Splitting up a voucher is against scoopons T&C. However if the vendor was happy to do this then why don't they say that?

    Like your cupcake thing I reckon they are just turning away scoopon customers.

    • voteoften on 17/08/2011 - 15:51

      I guess you better ask for a refund then. It is pretty clear cut. 6 months out and they "can't" do it.

  • Scoopon on 18/08/2011 - 10:18

    Hi Emece,

    We're really sorry to hear that you've been having some difficultly gaining an appointment. We'd love to help you get a resolution for this issue as quickly as possible. Our customer service team would love to hear from you, please drop us a line at [email protected]

    Thanks,
    Team Scoopon

  • arcticmonkey on 18/08/2011 - 18:18

    "I asked why they sold more scoopons than could be redeemed and they said that scoopon sold 1000 more vouchers than they authorized."

    Pretty serious allegations made by emece. Especially as people are having problems getting appointments with many vendors listed on your site. Any comments, Scoopon?

  • emece on 19/08/2011 - 16:16
    +2

    I have been promised a refund from scoopon (not in my account yet). I will be taking my $99 elsewhere.

    I think I'd advise anyone purchasing a scoopon to be careful with the beauty ones. I have had pretty decent experiences with all the restaurant ones and product ones (mineral makeup for example) that I've purchased. However the beauty ones are always a drama, if it isn't a drama redeeming it then the service is crap (shortened service, having to wait etc. etc.) For example being left for 20 mins to shower after a body scrub and then the hot stone massage consisted of two stones over my eyes and that was it. I only paid $50 or something but why would someone be tempted to come back and pay $300 for that type of service?

    @ arcticmonkey.
    That is what the store alleged when trying to explain why I couldn't get an appointment. However I would take that with a pinch of salt as if that was truly the reason I'm pretty sure they would have taken some action against scoopon for it as that is a breach of T&C's for sure.

    • voteoften on 19/08/2011 - 17:49
      +1

      At least you have been promised a refund. That is something. But the money has been in their pocket, not yours since Feb.

      I wonder if Scoopon will tell those who try to book in the last month on this deal (and can't get in) that they left it too late or if they will come clean and give everyone who couldn't get in a refund, regardess of whether it was 6 months or 6 days out.

      The beauty ones that are over an hour are difficult as they have to block out a significant amount of time in one go. If you could split them up, then they could probably schedule them easier.

  • addictedtoonline on 19/01/2012 - 14:52

    I also bought this offer and have been on their waiting list for 6 months. I told Looks Divine to contact me anytime as I work close by and can fill in on a cancellation any day apart from Friday's. Also told them that I would be happy to split the 3hr service into smaller more blocks if more convenient. Called them regularly.

    Have just been told by Looks Divine that they will probably not be able to honour the voucher and will not offer a refund. They told me to take the matter up with Scoopon.

    Don't get why vendors enter offer a Scoopon and then provide terrible service as it makes loads of disgruntled customers and does not increase their clientele.

    • voteoften on 21/01/2012 - 01:34

      That's very disappointing. I had two that I was able to redeem. Was very very happy with their services. I wished I had bought more. I saw one on ebay about a month ago and called Looks Devine. They were still claiming they'd be able to probably get me in if I went on the wait list. I gave it a miss.

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