I had previously emailed this company to see about an order. No response at ALL! Now I call them and am told that there is a 2 - 3 week wait to get cupcakes.
This is absolutely ridiculous.
Scoopon Compliance - it looks like they can not or will not "deliver the goods" for Scooponers. Are you going to offer a refund to all those who can not get their cupcakes in a normal commercial timeframe????? No one in the real world orders simple cupcakes 3 vweeks out.
Scoopon has said that if there is availability, Scooponers have just as much right to it as a "normal" customer. I find it hard to believe this bakery is baking at 100% capacity and is knocking back cash customers.
Has the Scoopon rep even bothered to check these forums lately?
Are they not allowed to do that?
I thought that was what the whole 'subject to availability' t&c was all about. The vendor decides when a scoopon booking is available (or not). If they decide it is not available then tough bikkis :p
I haven't noticed any response for a couple of weeks. The last one I noticed was their reponse to my thread about The Beach Shack in Hillarys WA not following the Ts&Cs of their offer. They said they would get their compliance team onto it. I think that was about 3 weeks ago.
No. Not according to Scoopon.
I was being facetious lol.
Silly me.
Hi Voteoften,
We've just had a look at our deal with My Delicious Cupcakes and this promotion was super popular!!
It seems that a lot of these Scoopons are being redeemed for special occasions and are being booked well in advance, at times this may result in a bit of a back log.
Whilst there may be a little wait for those delicious cupcakes, we're sure you're going to love them! Yum!
Thanks,
Team Scoopon
What a $h1te response. Way to miss the point.
"Whilst there may be a little wait for those delicious cupcakes, we're sure you're going to love them! Yum!"
Don't you think this is a bit of a patronising response to a customer who has expressed frustration with a deal provider?
Yeah, "yum". I have read complaints on this on another forum.
The question is not whether heaps of scoopons are being redeemed at any given time. Just as the question with with Dux rstaurant was. Whether normal bookings are being accepted when they are knocking back scoopon bookings.
VoteOften: you were not the only one that would have bought cupcakes. This special actually showed 1000s! of cupcakes bought. If their minimum offer waiting time is 3 weeks so be it.I got a scoopon special from a health company that showed 600 scoopons bought for it and i was on a 6 months waiting list. so be it. Businesses can only take in as many orders or customers at a given time,and they also have their businesses to run be whatever their business may be. its called terms and conditions and if the waiting time is 2 or 3 weeks or 6 months then thats what it is. oh and my delicious is not a bakery so they dont have bakers that start at 2am and bake 1000s of cupcakes straight, they do however work to their full capacity. That shop is always flat out.
Anyways thats my opinion and im not going to argue any points here cos that would be a waste of time with the amount of whinging people out there. you bought a deal and u cant redeem it for 2 weeks..point?? its like any coupon, deal, spreet etc. u get a hair dressing one, u dont get in the day u ring, just the way it is.
"im not going to argue any points"
WTF. That is exactly what you are doing. Duh.
I know it is annoying though scoopons terms do say:
13.1. All services promoted on the website are offered by providers subject to availability. Some small group or individual “experiences” will require booking in advance. For the redemption of all vouchers, we recommend making bookings at least 2 weeks in advance. Peak times (such as weekends or holidays) should be booked further in advance. We do not guarantee that services will be available at your preferred date and time.
Sorry to rain on your parade :(