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Anybody successfully canceled their Kogan First Trial through the website yet?
Kogan First 14 Day Free Trial Only Applies 1 Free Delivery and Then Seems Impossible to Cancel - 1 Year Payment Auto Deducted
white-rhino on 26/11/2019 - 19:11
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Contact our Customer Service Team
What did they say?
Definitely havent cancelled yet. Sent a msg through today. Even that was trying as I had to use the 'before I buy' field as my order wasn't being listed on my account. luckily It was only yesterday I initiated the trial. Too many clear problems compounded with ''likely'' lies will probably make for a successful entrapment scam.
entrapment scam.
That is impossible.
other reasons for 'cancel renewal' button not appearing seem to be from a convenient glitch. Russian Scam.
Sounds like it's time for a credit card to be conveniently cancelled.
That's very inconvenient, though.
I cancelled mine two days ago. Have the screenshot confirming it.
Thanks for the feedback
Here is the correspondence with the help team for those interested. will note that replies were very quick:
Me: There is no cancel subscription option in my Kogan First dashboard - Please cancel immediately. Thanks
Kogan: Thanks for getting in touch.
You may cancel the annual renewal of your Kogan First membership at any time by logging into your Kogan.com account, selecting Kogan First from the menu, and then clicking "Cancel Renewal".
(Then gave me the help desk walk through instructions)
Me: No 'Cancel Renewal' button in my Kogan First Dashboard!!!!!!! I feel a level of entrapment with this ''most likely'' not there because its already cancelled. I definitely havent cancelled and wonder how many people get sucked into believing they have.
Kogan: Apologies again for the inconvenience this has caused you.
I have raised this with one of our Senior Team members.
They will look into this and assist you via email as soon as possible.
We appreciate your continued patience and if there is anything else we can help you with, please let us know.
Snr Kogan: Thank you for your patience.
I can see that you wish to cancel Kogan First Trial under the order ********.
As the cancellation button has disappeared, it means that you have already cancelled your Kogan First membership.
In the unlikely event that you were still charged for the annual membership of 99 AUD, please get back to us and we will be able to refund you for the charge.
If you require any assistance in the future, please don't hesitate to get in contact, we're always happy to help.
Have a great week ahead!
Kindest regards,Im confident I will still be charged for the year membership as Im certain I never completed a cancellation. Still skeptical of their just assume its cancelled instead of actually implementing an update page.
There is no cancel subscription option in my Kogan First dashboard - Please cancel immediately. Thanks
No 'Cancel Renewal' button in my Kogan First Dashboard!!!!!!! I feel a level of entrapment with this ''most likely'' not there because its already cancelled. I definitely havent cancelled and wonder how many people get sucked into believing they have.
Thank god that I work in a job where it's face to face, and keyboard warriors like this don't exist, only those who are arrogant enough to talk like this in person.
Nothing but please, thank you and constructive criticism, Snowflake. This is just my professionally pleasant side that does not vary because Im emailing. Thanks for your unnecessary observations though, champ.
Doesn't take much to be civil.
I can see you find that difficult. It is a tough skill to master.
Maybe I need to answer with more exclamation marks to get my point across.
@spackbace: Maybe they should have comprehended my initial one-sentence message and guaranteed that it was cancelled in the first reply. Just took me into another level of their entrapment bullshit.
I'd talk like that in person if I felt as strongly as OP. They haven't really said anything that untoward or aggressive.
What a waste of time this thread is. Seriously some of the lamest stuff I've ever read.
I was in somewhat of a good mood before I read this. Thank fark I'm not driving, or holding a knife or something.
well you just contributed a (profanity) gold nugget to it then havent you
Had the same experience. Thought I signed up to Kogan First on the way through the checkout buying some shoes. Ended up paying delivery somehow. Go to cancel Kogan First but no option to. Go to sign up for the free trial and it says I have already used it. Go back to cancel, no option. Endless loop.
I've submitted a ticket. I just don't want to be chasing up $99 from these guys.
As expected, I ended up being charged for the $99 subscription. The recovery of the funds was however quite fast.
Thanks for the update.
Any update from your side?
I am dealing with something similar.This just happened to. Signed up with a product in cart. It ended up charging me delivery anyway! and now I can't cancel. Seems to be a bug when you purchase a product with the Kogan First?
This just happened to me too. I know I didn't cancel because its set as a reminder. Just went and had a look and button has disappeared. Submitted ticket. Hope they fix it fast. What a dodgy company to do such an obvious thing? wow….
''If the Cancel Renewal option is not appearing it is most likely because you have already cancelled it. Contact our Customer Service Team for further advice if you're not able to view the options.''
SCAM