Purchased from eBay in June, One Drive Failed but Purchase Item History Is No Longer on eBay. How Return?

Rumbaar on 04/11/2019 - 10:14

I purchased 8 x 6TB WD Red Drives from "Ninja.Buy" (they used to be called something else) on eBay in two x 4 transactions (discount benefit at the time). I've now had one of those drives fail in my NAS, so looking to return via warranty. But when I visit the transaction history and click on the item to return, it returns a 404 error at eBay (deleted?). I cannot interact with the history to trigger a return.

I've created a manual message to "Ninja.Buy" with image of the failure message and my Paypal receipt. But concerned there will be no response or a timely one.

"Ninja.Buy" seems to be run by the same person that owns PCByte and a number of others online sellers, but I cannot find any direct 'realworld' contact option for that entity.

Has anyone else experienced this, and who can I escalate this too? If there is an issue. eBay or PayPal?

Anyone dealt with them, any contact details or tips?

Cheers,

General Discussion

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Comments

  • Hybroid on 04/11/2019 - 10:15
    -2

    Nothing to do with eBay or PayPal. You need to get in contact with the seller.

    • Rumbaar on 04/11/2019 - 10:27
      +1

      Huh, the seller is on eBay. The seller appears to only exist on eBay, I'm not sure what you're getting at.

      • Hybroid on 04/11/2019 - 11:23
        +3

        It's not an eBay or Paypal issue so they can't help. You need to contact the seller under ACCC or try WD direct to see if they'll honour the warranty (hopefully you registered the drives).

      • HighAndDry on 04/11/2019 - 12:13

        "The seller is on eBay" is not the same as "the seller is eBay". Only the latter would mean eBay would care or be involved.

        For this, contact the seller directly. You don't need to contact them via the transaction history for that purchase.

      • JimmyF on 04/11/2019 - 13:47

        Contacting ebay is like contacting someones landlord as they're not answering the phone.

  • 87percent on 04/11/2019 - 10:20

    Did you try contacting WD?

    • Rumbaar on 04/11/2019 - 10:29
      -2

      No, figured I have to go through my seller first. Guess I'll try them direct.

      • AdosHouse on 04/11/2019 - 15:41

        You don't HAVE to go through the seller first. You just can if it is easier. The seller will just post it to WD. Main benefit of giving it back to the seller is that you don't have to pay postage to send it to WD, but in this case you will have to pay postage to the seller instead.

        Contact WD, they may even send you a prepaid postage bag.

  • jparga on 04/11/2019 - 11:01

    contact WD direct, they handle warranty….

  • [Deactivated] on 04/11/2019 - 11:03
    +1

    I don't think you should rely on an ebay seller for anything important like a RAID just to save money. They might not even exist. If you bought from a bricks and mortar store this would be a straight forward replacement.

    • JimmyF on 04/11/2019 - 13:50
      +1

      THIS. Any warranty period claims on ebay is basically fake. Once the ebay/paypal return periods are up, those sellers will ghost you.

      At least WD will offer the warrantry as per their T&Cs

      • AdosHouse on 04/11/2019 - 15:45

        I don't buy any expensive computer gear on eBay, especially a seller who doesn't even put up any contact details or an ABN.

  • stirlo on 04/11/2019 - 11:17

    Wouldn’t you have an email for the eBay purchase containing the purchase details? Can’t you just use that. If the drive manufacture date is within the warranted period WD should RMA without many questions anyway.

    • trankillity on 04/11/2019 - 11:21

      Yeah, pretty sure you can just use the email as proof of purchase.

  • spackbace on 04/11/2019 - 11:36
    +2

    https://www.pcbyte.com.au/
    https://www.pcbyte.com.au/contact-us

    Last I checked, WD require you to send the hard drive overseas. Definitely easier dealing with the store in this case

  • JimmyF on 04/11/2019 - 13:49

    Has anyone else experienced this, and who can I escalate this too?

    If you can't get hold of the seller (or the store has gone out of business), you have to contact WD directly and do a warranty claim.

  • Doovik on 04/11/2019 - 18:30

    Just chat with eBay. They will most likely tell you to take it up with PayPal if it has been more than 30 days I think.

    • Love a bargain on 07/11/2019 - 04:06

      It was increased from 30 days to a much longer timeframe (to the point I can't even remember the accrual number of days) years ago

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