So last Tuesday, my mother was driving down a highway while I was in the backseat of the car. A vehicle had then come from the left of us and bumped into us, causing our vehicle to swerve and tumble 2-3 times, needless to say it's hellishly totaled. So I got out, completely unscathed and my mother had glass cuts across her arm. We were carried away by an Ambulance and checked for injuries while the police arrived at the scene. The hospital checked us out with no major injuries and everything was fine.
So here's the issue, we can't claim anything, cos the crash didn't meet the criteria (Nobody was DUI, had major injuries, or failed to exchange details), the police don't have a report on it, and we sorta need a report number for a CTP claim… So yeah, we're sorta outa luck. Any suggestions on what to do from here on out would be extremely appreciated.
BTW, crash happened in Rockdale, NSW
Speak to your insurance company asap.
If you have comprehensive insurance then you should be covered for the car damages (less your excess).